FlyerTalk Forums - ExpertFlyer Help Desk, Information and Updates Thread

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Quote:

Originally Posted by HofstraJet (Post 30895937)

Bumping this to see if others see the issue.

Currently looking at May 31: LHR-CDG. BA 322 shows no availability in U or X, but I can book U through AA.

Thanks!

Edit: This has been fixed by our vendor, thank you for your patience.

I was wondering if it were possible to create a re-occurring flight alert

If I am on a flight that is pretty full in J, I sometimes put an alert it to keep track of it. However, once it matches up, it runs only once and never again.

It would be nice, if it could keep that same alert active for as long as I would want it.

Is that doable?

Quote:

Originally Posted by lcohen999 (Post 30907955)

It's not hard to reset the alert, assuming that the availability has disappeared again. Go to the alerts page, check the "Notified" box to bring up the alert that's been triggered, and click the hooked arrow (which only appears on triggered alerts) to reactivate the alert. This takes about 15 seconds to do, assuming that you have to log in.

Anyone else having issues with searches today? Get the following message appear for basic availability searches:

"An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."

Quote:

Originally Posted by jackowilkinson (Post 30931333)

There was an outage at our main reservation system vendor earlier today which has now been resolved.

Award for LH F, there is no O Class in expertflyer for any date any city

According to Aeroplan LH releases O class almost everyday for the same day, im checked many days already.
BUT in expertflyer O class for LH doesn't exist for any day. I checked couple of cities for many days.
BUT Aeroplan shows that its available, its glitch of Aeroplan, or LH doesn't release F space any more?
Anyone have recent experience to find LH award F? maybe they changed code for award F?

I'm moving this to the Travel Tools forum for follow up.

starflyergold
TK Miles&Smiles forum moderator

Quote:

Originally Posted by raporot (Post 30940118)

When you say "everyday for the same day", do you mean you're looking at inventory for flights that depart the day you're searching? If so, EF cannot search that availability.

If you're looking more than 3 days out (as defined by midnight Tokyo time), there is plenty of LH O inventory currently displayed.

Is there any chance we will have the BA award availability once again on Expert Flyer?

Quote:

Originally Posted by Pelu (Post 31005822)

Is there any chance we will have the BA award availability once again on Expert Flyer?

We do have BA award inventory, for example:
Results from https://www.ExpertFlyer.com

Code:

Awards & Upgrades Search

Departing LHR on 06/04/19 12:00 AM for JFK

Flying BA on booking class Z U P X

Exclude Codeshares





Frequency

Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats

0 Connections

BA 117 0 LHR JFK 744 Unavailable First Award Z N

06/04/19 8:25 AM 06/04/19 11:05 AM 73% / 26m Business Award U N

Premium Economy Award P Y

Economy Award X Y





0 Connections

BA 175 0 LHR JFK 744 Unavailable First Award Z N

06/04/19 9:35 AM 06/04/19 12:25 PM 71% / 18m Business Award U Y

Premium Economy Award P Y

Economy Award X Y





0 Connections

BA 1516 0 LHR JFK 772 Unavailable First Award Z N

06/04/19 9:45 AM 06/04/19 12:40 PM 92% / 12m Business Award U N

Premium Economy Award P N

Economy Award X N





0 Connections

BA 185 0 LHR EWR FD Unavailable First Award Z N

06/04/19 10:45 AM 06/04/19 1:35 PM 78% / 33m Business Award U N

Premium Economy Award P N

Economy Award X Y





0 Connections

BA 173 0 LHR JFK 777 Unavailable First Award Z N

06/04/19 11:20 AM 06/04/19 2:05 PM 83% / 17m Business Award U N

Premium Economy Award P Y

Economy Award X Y





0 Connections

BA 177 0 LHR JFK 744 Unavailable First Award Z N

06/04/19 1:10 PM 06/04/19 4:00 PM 79% / 22m Business Award U N

Premium Economy Award P Y

Economy Award X Y





0 Connections

BA 1506 0 LHR JFK 77W Unavailable First Award Z N

06/04/19 2:05 PM 06/04/19 5:05 PM 88% / 24m Business Award U N

Premium Economy Award P N

Economy Award X N





0 Connections

BA 115 0 LHR JFK 777 Unavailable First Award Z N

06/04/19 2:25 PM 06/04/19 5:20 PM 87% / 15m Business Award U N

Premium Economy Award P Y

Economy Award X Y





0 Connections

BA 113 0 LHR JFK 777 Unavailable First Award Z N

06/04/19 4:15 PM 06/04/19 7:15 PM 76% / 24m Business Award U N

Premium Economy Award P Y

Economy Award X Y





0 Connections

BA 189 0 LHR EWR FD Unavailable First Award Z N

06/04/19 4:45 PM 06/04/19 7:35 PM 72% / 25m Business Award U N

Premium Economy Award P Y

Economy Award X Y





0 Connections

BA 2273 0 LGW JFK FD Unavailable First Award Z N

06/04/19 4:50 PM 06/04/19 7:50 PM 76% / 42m Business Award U N

Premium Economy Award P N

Economy Award X Y





0 Connections

BA 1510 0 LHR JFK 77W Unavailable First Award Z N

06/04/19 5:00 PM 06/04/19 7:59 PM 88% / 25m Business Award U N

Premium Economy Award P N

Economy Award X N





0 Connections

BA 179 0 LHR JFK 777 Unavailable First Award Z N

06/04/19 6:05 PM 06/04/19 9:00 PM 75% / 29m Business Award U N

Premium Economy Award P Y

Economy Award X Y





0 Connections

BA 183 0 LHR JFK FD Unavailable First Award Z N

06/04/19 7:50 PM 06/04/19 10:35 PM 56% / 42m Business Award U N

Premium Economy Award P Y

Economy Award X Y

We have reports that inventory isn't showing for a few random routes and we are waiting on the data provider to fix the issue. However in the mean time we are looking at getting the data from other sources as well.

I'm seeing AZ Z inventory for 2 pax on several dates in late Aug/early Sept but don't see the corresponding inventory on either of the DL or AF sites. Does the Z bucket map to partners?

Quote:

Originally Posted by CLEguy (Post 31014656)

I'm seeing AZ Z inventory for 2 pax on several dates in late Aug/early Sept but don't see the corresponding inventory on either of the DL or AF sites. Does the Z bucket map to partners?

The Z inventory should be available to partners yes. It would help if we knew the specifics so we can see what you're seeing and not guess. Please email us directly with the details.

Quote:

Originally Posted by ExpertFlyer Voice (Post 31014957)

The Z inventory should be available to partners yes. It would help if we knew the specifics so we can see what you're seeing and not guess. Please email us directly with the details.

Thanks. Email sent.

Help understanding fare info & MPM

I found a pretty good mileage based fare through EF and I’m trying to figure out what's happening when I try some different routings in ITA. I understand that there’s a MPM associated with the fare that I can see under the routing details, however what I don’t get is why, with certain routings I'm trying, I can still go above that maximum and sometimes the result is a fare increase and sometimes not. What confuses me is that just the fare itself increases, the fare basis stays the same every time.

Also, let's say on the outbound I go 2000 miles below the MPM, can that 2000 be used on the return without a fare increase?

TIA

I keep getting an alert that NH176 on May 12, 2019 has at least 1 seat in I (award business), but I can't find that anywhere when searching Aeroplan or United. Phantom availability?