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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

ehud Jun 2, 2019 7:24 am


Originally Posted by Tilly71 (Post 31162472)
https://cimg4.ibsrv.net/gimg/www.fly...d1b1ca930b.png
I've been seeing the same seat map availability for over 2 x weeks now?

Can you send the actual classes availability? Flight#/date?

kkl Jun 4, 2019 6:58 am

EF showing 2 seats on PER-NRT on NH882. late march / april 2020

Checked on united/krisflyer only showing 1 seat.

phantom?

aleks77 Jun 4, 2019 10:21 pm

Hey guys, just booked a trip for July on Aeroplan and the first leg July 19th YVR-NRT was only available in Y. Looking to create a seat alert for when 2 seats in J come up. I think i did it right, I created the alert "At least 2 in Business - Award & Alliance Partner Upgrades (I)" however im not sure if this is the right option? There is 3 other business categories, all showing some available seats already tho.

There is 2 J seats available on the 12 of July via aeroplan, so i created the same alert for the 12th, and then did a quick check on experflyer, and it said no availability....

Any help is appreciated, cheers!

Jasper2009 Jun 4, 2019 10:54 pm


Originally Posted by aleks77 (Post 31171745)
Hey guys, just booked a trip for July on Aeroplan and the first leg July 19th YVR-NRT was only available in Y. Looking to create a seat alert for when 2 seats in J come up. I think i did it right, I created the alert "At least 2 in Business - Award & Alliance Partner Upgrades (I)" however im not sure if this is the right option? There is 3 other business categories, all showing some available seats already tho.

There is 2 J seats available on the 12 of July via aeroplan, so i created the same alert for the 12th, and then did a quick check on experflyer, and it said no availability....

Any help is appreciated, cheers!

AC releases much more award availability - especially in business class - to Aeroplan members than to partner airlines.

Afaik EF checks for partner award availability, so it's only of limited use when trying to check for AC award availability using Aeroplan miles.


Originally Posted by kkl (Post 31168946)
EF showing 2 seats on PER-NRT on NH882. late march / april 2020

Checked on united/krisflyer only showing 1 seat.

phantom?

I'm not entirely sure what data source the EF website uses, but NH releases more award availability to is own members than partner airlines. So if EF uses the NH website as its data source, that would explain the discrepancy.

aleks77 Jun 5, 2019 12:20 am


Originally Posted by Jasper2009 (Post 31171806)
AC releases much more award availability - especially in business class - to Aeroplan members than to partner airlines.

Afaik EF checks for partner award availability, so it's only of limited use when trying to check for AC award availability using Aeroplan miles.

Ah gotcha, so whats the best way for me to check if business came up? Manually on aeroplan website couple times a day?

crimsona Jun 7, 2019 7:58 pm

Is Avianca availability showing the life miles accessible ones? Lim-gru showing space in I next March but unable to pull it up on Aeroplan at all, lim-gru alone or lim-gru-jnb (got some married segments to show up that way, but not this particular flight)

ExpertFlyer Voice Jun 9, 2019 9:29 pm


Originally Posted by crimsona (Post 31181581)
Is Avianca availability showing the life miles accessible ones? Lim-gru showing space in I next March but unable to pull it up on Aeroplan at all, lim-gru alone or lim-gru-jnb (got some married segments to show up that way, but not this particular flight)

Avianca is showing at partner level inventory on EF. Aeroplan is known to adjust the results that partners publish.

allset2travel Jun 13, 2019 7:52 pm

@ExpertFlyer Voice,

In the onewo
rld forum, there has been a report that the ow Explore Fares (e.g. xONEx) have gone up, days ago.
Checking on ExpertFlyer today, no fare changes at all (same fares as months ago).
Can you explain? Thanks.

ExpertFlyer Voice Jun 13, 2019 8:01 pm


Originally Posted by allset2travel (Post 31200951)
@ExpertFlyer Voice,

In the onewo
rld forum, there has been a report that the ow Explore Fares (e.g. xONEx) have gone up, days ago.
Checking on ExpertFlyer today, no fare changes at all (same fares as months ago).
Can you explain? Thanks.

It's not clear what you want us to explain, the fares published are what we show. You should ask whoever posted that in the OW forum the specific EF search they did and to double check again.

hydrogen Jun 14, 2019 4:10 am

Quick question re: flight availability results
Looking to book a ticket on AC. AC uses origin-destination ticketing and doing an O-D search, EF seems to show booking class P available while AC's website for booking tickets shows Z as the lowest available.
Is there any way that this could be explained and how I could go about ticketing in P? I thought EF could handle O-D ticketing rules and shows real-time availability, so I'm not really sure how to explain this.

ExpertFlyer Voice Jun 14, 2019 9:12 am


Originally Posted by hydrogen (Post 31201808)
Quick question re: flight availability results
Looking to book a ticket on AC. AC uses origin-destination ticketing and doing an O-D search, EF seems to show booking class P available while AC's website for booking tickets shows Z as the lowest available.
Is there any way that this could be explained and how I could go about ticketing in P? I thought EF could handle O-D ticketing rules and shows real-time availability, so I'm not really sure how to explain this.

It's not clear what you mean as you haven't given an example. If you are referring to married segments then you have to search for the entire itinerary, not just one segment, to get the correct results. Also are you sure there is a valid P fare for the route you are trying to book?

Globaliser Jun 14, 2019 9:55 am


Originally Posted by ExpertFlyer Voice (Post 31202486)
It's not clear what you mean as you haven't given an example. If you are referring to married segments then you have to search for the entire itinerary, not just one segment, to get the correct results. Also are you sure there is a valid P fare for the route you are trying to book?

Some back story to this: https://www.flyertalk.com/forum/trav...l#post31182533

A search also throws up this: https://www.flyertalk.com/forum/air-...l#post31191052

But as I too said in the other thread: without details, it's hard to suggest any ideas in the abstract. The only thing that immediately comes to mind if hydrogen really is searching the entire itinerary rather than sector-by-sector is that there may be a difference between POS.

hydrogen Jun 14, 2019 11:29 am


Originally Posted by ExpertFlyer Voice (Post 31202486)
It's not clear what you mean as you haven't given an example. If you are referring to married segments then you have to search for the entire itinerary, not just one segment, to get the correct results. Also are you sure there is a valid P fare for the route you are trying to book?


Originally Posted by Globaliser (Post 31202629)
Some back story to this: https://www.flyertalk.com/forum/trav...l#post31182533

A search also throws up this: https://www.flyertalk.com/forum/air-...l#post31191052

But as I too said in the other thread: without details, it's hard to suggest any ideas in the abstract. The only thing that immediately comes to mind if hydrogen really is searching the entire itinerary rather than sector-by-sector is that there may be a difference between POS.

Sure, let me post an example:


https://cimg3.ibsrv.net/gimg/www.fly...795c18dbf6.png
https://cimg4.ibsrv.net/gimg/www.fly...2e87545b3e.png
https://cimg9.ibsrv.net/gimg/www.fly...9dce5c6c74.png


Outbound shows Z available on EF - and I can access Z.
Return shows Z6 P2 available on EF - AC website can only access D. Matrix says there is a valid Z fare on the return.

So who do I trust?

Globaliser Jun 14, 2019 12:38 pm

A partial answer:

On the AC website, I can see itineraries priced using Z out Z back if you fly AC295/AC29 out and AC30/AC296 back. This accords with the ITA screenshot you've posted.

If I price AC295/AC29 out and AC30/AC292 back, ITA returns Z out D back, matching the AC website.

What I don't know is why EF will show Z class available on AC30/AC292 but AC will not book it. As it doesn't seem to be a POS problem (I've tried a few), then my next guess (looking at the numbers) would be that it might be some sort of DIF issue. ITA doesn't always handle DIFs in the way that the airline will sell them.

ExpertFlyer Voice Jun 14, 2019 3:25 pm


Originally Posted by Globaliser (Post 31203206)
A partial answer:

On the AC website, I can see itineraries priced using Z out Z back if you fly AC295/AC29 out and AC30/AC296 back. This accords with the ITA screenshot you've posted.

If I price AC295/AC29 out and AC30/AC292 back, ITA returns Z out D back, matching the AC website.

What I don't know is why EF will show Z class available on AC30/AC292 but AC will not book it. As it doesn't seem to be a POS problem (I've tried a few), then my next guess (looking at the numbers) would be that it might be some sort of DIF issue. ITA doesn't always handle DIFs in the way that the airline will sell them.

ExpertFlyer is not building or pricing itineraries. The "return" availability is just the initial search with the airports swapped and a different date in the availability search. If AC and ITA don't even match, then it's not clear what you are looking EF to match.


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