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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

Keter Sep 4, 2013 11:05 am

Many thanks for implementing fare search by cabin!!! I did not even notice this feature became available...

No premium fare will hide from me now in the 'middle';)




Originally Posted by Keter (Post 20806300)
OK, clear how it works.

At the same time GDSs allow to search fares by cabin, could you please look if you can implement this?
If you need specific commands for a given GDS, please let me know by e-mail and will see what I have.
This type of search would increase the value of the tool as the 'middle' in our case would include best fares in business/ first which may not be seen otherwise unless we search a specific airlines.

Thanks!


ExpertFlyer Voice Sep 4, 2013 1:23 pm


Originally Posted by Keter (Post 21388077)
Many thanks for implementing fare search by cabin!!! I did not even notice this feature became available...

No premium fare will hide from me now in the 'middle';)

You're welcome! We posted the update on our main thread: http://www.flyertalk.com/forum/trave...l#post21185179 but thanks for also reminding folks on this thread as well.

remyontheroad Sep 9, 2013 4:27 pm

Blank page returns?
 
Hi,
I'm getting a lot of...well.. nothing... the last day or two.

Type in search criteria, hit search and get a blank page.

URL still says: http://www.expertflyer.com/air/flightAvailability.do

but just nothing.

Having failures on all pages on new queries, but saved queries are executing just fine.

Don't think anything has changed on my end - no browser update, windows update, changes to any trackers/adblockers.

Using Win7/FF23.0.1 with ABP and ghostery blocking trackers.

Any thoughts?

Thanks!

ExpertFlyer Voice Sep 9, 2013 10:14 pm


Originally Posted by remyontheroad (Post 21416015)
Hi,
I'm getting a lot of...well.. nothing... the last day or two.

Type in search criteria, hit search and get a blank page.

URL still says: http://www.expertflyer.com/air/flightAvailability.do

but just nothing.

Having failures on all pages on new queries, but saved queries are executing just fine.

Don't think anything has changed on my end - no browser update, windows update, changes to any trackers/adblockers.

Using Win7/FF23.0.1 with ABP and ghostery blocking trackers.

Any thoughts?

Thanks!

We aren't having any technical issues on our end. Please email us so we can help you troubleshoot your browser, but please try clearing your browsers cache, turning off any blockers you may have and/or trying a different browser first.

remyontheroad Sep 10, 2013 1:08 am

Manual clearing cache worked.
Thanks.


Originally Posted by ExpertFlyer Voice (Post 21417449)
We aren't having any technical issues on our end. Please email us so we can help you troubleshoot your browser, but please try clearing your browsers cache, turning off any blockers you may have and/or trying a different browser first.


Uuaww Sep 14, 2013 6:54 am

New user to expert flyer and just trying to get the hang of it.

I am looking to make a trip to Brazil for the WC and want to be on the ball if ticket prices drop. I live in BFE so the site is giving me a bit of trouble...

Things I am looking for:
Saver award availabity on *A (Copa) from SJU to REC and SAO to SJU. I can book seats during that time to anywhere else in south america via the SJU to PTY flight so the limited availability has to be the PTY to Brazil. How would I go about setting an alert for saver economy for PTY to REC and SAO to PTY on *A?

Saver award alert on AA, looking for MIA to REC and either SAO to MIA or CWB to MIA on the way back.

The cost of the exact flight I want from SJU to Brazil, an interBrazil flight and then back home to SJU is about 1650 during a downtime. I would be in love with that price for my dates. ($2300 for mine ATM). Do I need to set alerts for specific legs for my trip? obviously the PTY/MIA-Brazil legs are the ones that are costing me. What fare classes should I set alerts for (basically what are the cheapest fare classes for UA,AA,DL?)

A bit much, but just trying to stay ahead of the game for my trip!

ExpertFlyer Voice Sep 14, 2013 10:24 pm


Originally Posted by Uuaww (Post 21443423)
New user to expert flyer and just trying to get the hang of it.

I am looking to make a trip to Brazil for the WC and want to be on the ball if ticket prices drop. I live in BFE so the site is giving me a bit of trouble...

Things I am looking for:
Saver award availabity on *A (Copa) from SJU to REC and SAO to SJU. I can book seats during that time to anywhere else in south america via the SJU to PTY flight so the limited availability has to be the PTY to Brazil. How would I go about setting an alert for saver economy for PTY to REC and SAO to PTY on *A?

Saver award alert on AA, looking for MIA to REC and either SAO to MIA or CWB to MIA on the way back.

Welcome to ExpertFlyer! Flight Alerts are airline/flight specific. You would just set an alert for the award class you want for the Copa or AA flights you want to keep an eye on.

The cost of the exact flight I want from SJU to Brazil, an interBrazil flight and then back home to SJU is about 1650 during a downtime. I would be in love with that price for my dates. ($2300 for mine ATM). Do I need to set alerts for specific legs for my trip? obviously the PTY/MIA-Brazil legs are the ones that are costing me. What fare classes should I set alerts for (basically what are the cheapest fare classes for UA,AA,DL?)

A bit much, but just trying to stay ahead of the game for my trip!
ExpertFlyer doesn't have fare alerts. You can set alerts for fare classes but that really doesn't help you without a published fare to match in the amount you want. You're better off using the fare alerts of meta search websites if you just want to be notified when the price drops below a certain threshold.

captiveguru Sep 15, 2013 5:42 am

New to EF. Trying to use it to decide if I will be able to SDC my flight on Tuesday and if my UG chances are better on a different flight. I am booked in T on this flight:

DL 28 0 MCO 09/17/13 12:30 PM ATL
J2 C2 D0 I0 Z0 Y9 B9 M9 S9 H9 Q9 K9 L9 U9 T9 X9 V9 E9

DL's seat map shows only 3 unassigned seats in F. Thinking about calling DL tomorrow at 12:30 and SDC to this flight:

DL 2018 0 MCO 09/17/13 11:30 AM ATL
F4 P4 A2 G2 Y9 B9 M9 S9 H9 Q9 K6 L6 U6 T3 X2 V2 E0

There are many more F seats but only 3 in the T bucket. Since I am in T I should be able to SDC. Right? And am I right that there are many more F seats available?

cloudybw Sep 16, 2013 11:26 am

Fare Search
 
It seems fare search is less powerful than before.

I don't see "Ticket Date" option now. I used it to search for historical fare published on a particular date.

It seems even if without choosing "Validate Fare" option, it forces to check the validatiy of the fare by its effective/expiration date. For example, if I search for a fare valid from next January and choose travel date this year, it won't show up.

Basically I want to search for the best available fare in GDS at the moment (and historically) for a given city pair. It seems this is not possible to acheive now without playing around with the travel date, which is a huge pain.:td:

If the fare search function does not improve, I will stop my subscription.

ExpertFlyer Voice Sep 16, 2013 3:35 pm


Originally Posted by cloudybw (Post 21453799)
It seems fare search is less powerful than before.

I don't see "Ticket Date" option now. I used it to search for historical fare published on a particular date.

It seems even if without choosing "Validate Fare" option, it forces to check the validatiy of the fare by its effective/expiration date. For example, if I search for a fare valid from next January and choose travel date this year, it won't show up.

Basically I want to search for the best available fare in GDS at the moment (and historically) for a given city pair. It seems this is not possible to acheive now without playing around with the travel date, which is a huge pain.:td:

If the fare search function does not improve, I will stop my subscription.

The Fare Information search hasn't changed, just click the Show Advanced options to see the Ticketing Date and Show Fares for All Travel Dates option, as has always been the case.

cloudybw Sep 17, 2013 2:48 am


Originally Posted by ExpertFlyer Voice (Post 21455353)
The Fare Information search hasn't changed, just click the Show Advanced options to see the Ticketing Date and Show Fares for All Travel Dates option, as has always been the case.

The layout has changed, which is why I don't see thes options. Thanks!

ExpertFlyer Voice Sep 17, 2013 9:35 am


Originally Posted by cloudybw (Post 21457924)
The layout has changed, which is why I don't see thes options. Thanks!

Those 2 items were added as "Advanced" options over 2 years ago, do you not see the additional options after clicking the Show Advanced Options button?

Keter Sep 18, 2013 1:45 am

TK direct display errors
 
Could you please check what causes 'no data' for the following request:

KUL-WAW via IST, airline TK, date 11JAN14.

If no airline specified the data is returned, but there seem to be some issue with data returned by TK display.

ExpertFlyer Voice Sep 18, 2013 11:03 am


Originally Posted by Keter (Post 21463762)
Could you please check what causes 'no data' for the following request:

KUL-WAW via IST, airline TK, date 11JAN14.

If no airline specified the data is returned, but there seem to be some issue with data returned by TK display.

TK sometimes has issues with their connection. Please try again, it looks ok now:

Results from ExpertFlyer.com
Code:

Flight Availability Search
Departing KUL on 01/11/14 11:00 PM for WAW
Flying TK 
Connecting at IST


                                                                    Frequency
Flight        Stops  Depart            Arrive            Aircraft  Reliability    Available Classes
1 Connection
TK 61        0      KUL                IST                343      Unavailable    C4 D4 K3 J0 I0 R0 Y7 B7 M7 H7 S0 E0 Q0 T0 L0 V0 P0 W0 X2 N0 G0
                    01/11/14 11:30 PM  01/12/14 5:35 AM            94% / 35m
TK 1765      0      IST                WAW                321      Unavailable    C4 D4 K3 J0 I0 R0 Y7 B7 M7 H7 S0 E0 Q0 T0 L0 V0 P0 W0 X2 N0 G0
                    01/12/14 12:25 PM  01/12/14 2:00 PM            66% / 16m

1 Connection
TK 8001      0      KUL                IST                772      Unavailable    C4 D4 J4 Y4 B4 M4 H4 S0 E0 Q0 T0 L0 V0 P0 W0
                    01/11/14 12:30 AM  01/11/14 6:00 AM            89% / 38m
TK 8140      0      IST                WAW                734      Unavailable    C4 D4 J4 Y4 B4 M4 H4 S4 E4 Q4 T4 L4
                    01/11/14 5:25 PM  01/11/14 7:00 PM            91% / 15m

1 Connection
TK 61        0      KUL                IST                343      Unavailable    C4 D4 K0 J2 I0 R0 Y7 B7 M7 H7 S0 E0 Q0 T0 L0 V0 P0 W0 X4 N0 G0
                    01/11/14 11:30 PM  01/12/14 5:35 AM            94% / 35m
LO 5134      0      IST                WAW                321      Unavailable    C4 D4 Z7 Y7 B7 M7 E7 H7 K7 Q7
                    01/12/14 12:25 PM  01/12/14 2:00 PM            66% / 16m

Please report any technical issues to [email protected] thanks.

djibouti Sep 30, 2013 8:55 pm

Anyone have an idea why I don't see US airway's PHL-TLV or TLV-PHL flight in the awards and upgrades section of EF?


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