On AS, it's W. No idea about AA. Hopefully someone else can respond to that.

The AA award classes are Z/U/T as noted when you choose American in the airline list of the Award & Upgrade search. The DFW-HNL classes are usually 2 class so you would be looking for First or Coach.

If Expert Flyer wants my renewal business, they had better get Star award search and alerts back up and running soon.

I mean really soon-like this week.

When you cancel, you can indicate your reason for cancelation. I explained the lack of star alliance award search capability as my reason for cancelation when I canceled.

Somebody knows if there is a refund for annual subscriptions?

I would also like to know. I purchased an annual subscription about a month ago mainly for *A award alerts and in the past month, ExperFlyer has lost a lot of functionality that I bought it for.

Are seat alerts for UA no longer working?

I have one set for an upcoming LHR-ORD service. Had it set for any window or aisle in C.

Checking to see if the outbound u/g had cleared, I saw that there was a window seat on the return. EF alert still shows as active, and has not notified..

Seat Alerts continue to work for all airlines. If you need help with a specific alert then email us so we know who you are and which alert you are referring to. Make sure that you have Premium or Paid seats included in the alert if the seat is marked as such.

Also, you should run a Quick Check of the alert to see if you will be notified at the next scheduled check of the alert. As we've said before, the alerts check a few times a day, not every minute, so just because you haven't gotten an email yet doesn't mean the system isn't working.

i got my last months fee credited back to my card and cancelled my membership

the ease in which this occurred makes me think that the star alliance search feature isn't coming back anytime soon

How do I set up an alert for a range of dates?

For example between 2/19 and 2/23 any U class seats on the same flight each day, I only seem to be able to select one day.

I'm sorry aceman however Flight Alerts are only for specific flights on specific days. You can have up to 30 active alerts on your account at one time, so that would be sufficient to cover those 5 days.

LH Award
 

Sorry if I missed an announcement - are LH Awards no longer searchable?

LH (nor ANA) are on the list of airlines when in the award search.


Thank you,

OP/RP availability no longer displaying (but searchable) on Awards/Upgrades section for DL. Can we expect this to return?

Is this publicly discussed somewhere else, or everybody is too polite to comment on these issues?

There is a thread that got started in the DL forum where someone posted an email response they got from EF support:

http://www.flyertalk.com/forum/21832058-post36.html

Looks like things are still up in the air. (No pun intended)