Is anyone else experiencing "account locked" ? Was doing quite a few searches earlier today and suddenly the account became locked. Have emailed EF but no reply yet and just wondering if others are having the same issue.

So I'm new to expert flyer, question for dummies to check for an award space for EK F Suites LAX >DXB in Expert flyer I will be using AS miles for this award do I check under:
1. Awards & Upgrades?
or
2. Flight availability?
3. Both?

Thanks

Award Searches are done with the Award & Upgrade search. Select the airline that is operating the flight.

What this seems to mean in my experience is that AAdvantage awards shown on AA.com that include a US Air flight will not show-up on EF. Is that correct? If so, combined with the lack of US Air award availability, EF will only show a small portion of the awards available to AAdvantage members.

You can search for the AA operated flights independently of the US Air operated ones, just search for the AA operated segment only. Since there are more AA operated flights then US operated flights, you will see the majority on ExpertFlyer.

We are attempting to add the US operated segments for award searching today, however all American flights will be available in the future when US and AA combine operations.

I don't think I made my point. There are now AA awards that have:

1. AA flights only. EF shows those.

2. US flights only. EF does not show those.

3. AA flights connecting with US flights. EF does not show these as it can not see (or at least does not report ) any US award flights.

Whether #1 is a majority of awards available or flights is sort of a definitional issue. The bottom line so that there are numerous awards to be potentially had with AA miles that EF can't find and I assume can't handle alerts for either.

I'm glad this issue is recognized as important and I hope that, as reported, it will be corrected soon.

You can search for the AA operated award segments on ExpertFlyer, regardless of what other flight it may connect to, by entering just the AA operated segment as the city pair.

Your point was very clear.

Good to know the EF expects to offer all flights when the airlines combine. In the meantime, is the impediment permission or ability to get, process and present the US award info?

US award inventory is not currently available through the same channels that AA award inventory is.

UA seat maps
 

Having problems retrieving UA seat maps today. They were working fine on Tuesday. Any known issues?

No, no known issues and we just tested UA seat maps and they return correctly. Please try the search again and email us with the specifics if you need further help.

My renewal (or non-renewal) time is soon and it looks like the missing UA award availability has not returned. Is there any imminent positive change expected? Just looking for an update, thanks.

As we've stated before we cannot comment on our discussions with airlines before we are ready to announce a partnership, however it is something we are actively working on.

In addition, we will be soon be announcing other new features that will add value to everyone's ExpertFlyer membership.

I was able to find availability on an American Airlines Y class award ticket via EF. However when I go to book it on AA.com, the date I selected does not show any award availability. Is this an error on the EF or AA site? Should I try calling in to AA directly to book?

Flight details:
IAH -> AMS on 6/26/14

Thanks in advance