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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

Apieinthesky Jul 24, 2014 6:45 pm


Originally Posted by BobbySteel (Post 23191921)
On what airlines is a codeshare upgradable?

AA codeshares on BA and IB (full fare) are upgradeable.

BobbySteel Jul 27, 2014 9:30 am


Originally Posted by Apieinthesky (Post 23252514)
AA codeshares on BA and IB (full fare) are upgradeable.

BA is technically upgradeable but using BA upgrade inventory (via miles) not 'C' inventory via an AA specific award search.

BobbySteel Jul 27, 2014 9:31 am


Originally Posted by ExpertFlyer Voice (Post 23250131)
We have just added an Exclude Codeshares option to our mobile search.

Excellent, thanks!

nwflyboy Aug 18, 2014 3:10 am

TK fare classes and United's search engine
 
I'm looking at award seat availability on a TK flight, using United miles. This is a non-stop flight, from a mid-size European city to Istanbul, next year. Searching for the route on united.com, it returns some award availability on TK (mixed with other *A carriers), but only with a connection. It does not list any non-stop flights.

Searching on ExpertFlyer, that shows the TK flight I'm looking for, and it shows 3 seats in "I" and 2 seats in "X". If I'm reading things correctly, "I" and "X" would be business class and coach award seats, respectively.

Award seats on this flight do not show up when searching united.com. Why? Is that simply because TK is not making them available to United? That flight *does* show up if I try to do a dummy booking for a paid ticket, so it knows about the flight...

I'm new to EF so thanks for being gentle...

ExpertFlyer Voice Aug 18, 2014 3:35 pm


Originally Posted by nwflyboy (Post 23381090)
I'm looking at award seat availability on a TK flight, using United miles. This is a non-stop flight, from a mid-size European city to Istanbul, next year. Searching for the route on united.com, it returns some award availability on TK (mixed with other *A carriers), but only with a connection. It does not list any non-stop flights.

Searching on ExpertFlyer, that shows the TK flight I'm looking for, and it shows 3 seats in "I" and 2 seats in "X". If I'm reading things correctly, "I" and "X" would be business class and coach award seats, respectively.

Award seats on this flight do not show up when searching united.com. Why? Is that simply because TK is not making them available to United? That flight *does* show up if I try to do a dummy booking for a paid ticket, so it knows about the flight...

I'm new to EF so thanks for being gentle...

Without knowing the specifics of the dates/flights you are referring to we can't help you, if you want for us to take a look email the information to [email protected]. You can always check against another source to compare such as the ANA award search.

ozflier Aug 31, 2014 5:51 pm

Good morning ,

I am looking at getting a subscription but as I travel a lot in the Americas, the absence of LAN and TAM awards is a loss .

Any chance they will become available .

For me loss of the big Star players was a biggie but to see the inclusion of awards/upgrades for two of the three big South American carriers would be very attractive.

ExpertFlyer Voice Aug 31, 2014 9:24 pm


Originally Posted by ozflier (Post 23453774)
Good morning ,

I am looking at getting a subscription but as I travel a lot in the Americas, the absence of LAN and TAM awards is a loss .

Any chance they will become available .

For me loss of the big Star players was a biggie but to see the inclusion of awards/upgrades for two of the three big South American carriers would be very attractive.

Unfortunately it is up to the airlines to make their award inventory available to ExpertFlyer. You can help by emailing them and requesting that they work with us to that goal.

SQ421 Sep 1, 2014 12:36 am

Any reason why I can't see all the RTW fares from a specific point of origin? eg, looking for RTW fares out of CAI, I could see most of the OneWorld and Star Alliance Fares but the one I was after - DONE4 was not listed.

I have also noticed this for a handful of other origins that I have searched, so I figured might ask the question.

pandaperth Sep 1, 2014 1:43 am


Originally Posted by SQ421 (Post 23454779)
Any reason why I can't see all the RTW fares from a specific point of origin? eg, looking for RTW fares out of CAI, I could see most of the OneWorld and Star Alliance Fares but the one I was after - DONE4 was not listed.

I have also noticed this for a handful of other origins that I have searched, so I figured might ask the question.

Seems to me that you aren't specifying any airline(s) and are hitting up against a maximum number of fares being displayed

Simply specify a OneWorld airline and you'll see all the various Explorer fares

Calchas Sep 1, 2014 2:11 am

Hello,

I notice that the Booking Class table is not well formatted. It seems "REQUIRED WHEN AVAILABLE" should really fit into one column—the same column as "REQUIRED"—rather than overspill into the next column. At present it makes the table a little difficult to read as some rows have more columns than others.

Also, BA "T" fares are premium economy fares, but they are not listed as such on the Fare Informations Results page at the moment.

Here is an example of the first problem.

Results from ExpertFlyer.com
Code:

Booking Class Search:
Departing MIA on 09/22/14 for JER
Fare basis code TKXNAJB
Flying BA
Routing via North Atlantic


Booking Class

15 MIAJER 22SEP14 BA USD 1262.00 TKXNAJB  STAY-SU/12MBK-T   
FARE CLS  EXPLANATION                            BOOK CODES   
--------  ----------------------                ----------   
TKXNAJB  SHOULDER SEASON MIDWEEK PREMIUM ECONOMY  T         
TKXNAJB  ADVANCE PURCHASE FARES                             
TKXNAJB  BETWEEN AREA 1 AND UNITED KINGDOM FOR ROUND TRIP FARES
                                                             
 BOOKING CODE EXCEPTIONS                                     
  VIA BA  K    REQUIRED      T- FARES  FLTS 5800-5979       
  VIA BA  Y    REQUIRED      T- FARES  FLTS 7500-7699       
  VIA BA  Y    REQUIRED      T- FARES  FLTS 6100-6155       
  VIA BA  J/Y  REQUIRED      T- FARES  WITHIN UNITED KINGDOM
  VIA BA  T    REQUIRED      WHEN AVAILABLE  T- FARES  BETWEEN
  LON-ALA                       
  VIA BA  K    REQUIRED      T- FARES  BETWEEN LON-ALA     
  VIA BA  K    REQUIRED      T- FARES  BETWEEN LON-AMM     
  VIA BA  K    REQUIRED      T- FARES  BETWEEN LON-BEY     
  VIA BA  T    REQUIRED      WHEN OFFERED  T- FARES  FLTS   
                              4130-4149                     
  VIA BA  K    REQUIRED      T- FARES  FLTS 4130-4149       
  VIA BA  T    REQUIRED      WHEN OFFERED  T- FARES  FLTS   
                              4550-4579                     
  VIA BA  K    REQUIRED      T- FARES  FLTS 4550-4579       
  VIA BA  B    REQUIRED      WHEN AVAILABLE  T- FARES  FLTS 
                              4150-4199                     
  VIA BA  B    REQUIRED      WHEN AVAILABLE  T- FARES  FLTS 
  7950-7999                     
  VIA BA  Y    REQUIRED      T- FARES  FLTS 4150-4199       
  VIA BA  Y    REQUIRED      T- FARES  FLTS 7950-7999       
  VIA BA  T    REQUIRED      WHEN OFFERED  T- FARES  FLTS   
                              0232-0237                     
  VIA BA  K    REQUIRED      T- FARES  FLTS 0232-0237       
  VIA BA  K    REQUIRED      T- FARES  FLTS 6166-6199       
  VIA BA  L    REQUIRED      T- FARES  FLTS 2046-2060       
  VIA BA  L    REQUIRED      T- FARES  FLTS 8040-8199       
  VIA BA  Y    REQUIRED      T- FARES  FLTS 1611-1999       
  VIA BA  Y    REQUIRED      T- FARES  FLTS 2370-2539       
  VIA BA  Y    REQUIRED      T- FARES  FLTS 4310-4449       
  VIA BA  Y    REQUIRED      T- FARES  FLTS 4480-4499       
  VIA BA  Y    REQUIRED      T- FARES  FLTS 4580-4599       
  VIA BA  Y    REQUIRED      T- FARES  FLTS 4650-5799       
  VIA BA  Y    REQUIRED      T- FARES  FLTS 6500-6999       
  VIA BA  Y    REQUIRED      T- FARES  FLTS 7700-7949       
  VIA BA  Y    REQUIRED      T- FARES  FLTS 8400-8449       
  VIA BA  Y    REQUIRED      T- FARES  FLTS 8650-8699       
  VIA BA  T    REQUIRED      WHEN AVAILABLE  T- FARES  BETWEEN
                              CAI-LON                       
  VIA BA  K    REQUIRED      T- FARES  BETWEEN CAI-LON     
  VIA BA  T    REQUIRED      WHEN OFFERED  T- FARES  BETWEEN
                              TLV-LON                       
  VIA BA  K    REQUIRED      T- FARES  BETWEEN TLV-LON     
  VIA BA  B    REQUIRED      T- FARES  WITHIN AFRICA       
  VIA BA  T    REQUIRED      WHEN OFFERED  T- FARES  WITHIN 
                              EUROPE                         
  VIA BA  Y    REQUIRED      T- FARES  WITHIN EUROPE       
  VIA BA  B    REQUIRED      T- FARES  WITHIN AREA 1       
  VIA BA  T    REQUIRED      WHEN OFFERED  T- FARES  WITHIN 
                              AREA 2                         
  VIA BA  K    REQUIRED      T- FARES  WITHIN AREA 2       
  VIA WB  T    REQUIRED      BETWEEN KGL-NBO               
  VIA WB  T    REQUIRED      BETWEEN KGL-EBB               
  VIA AS  G    REQUIRED      WHEN AVAILABLE  T- FARES       
  VIA AS  V    REQUIRED      T- FARES                       
  VIA AS  G    REQUIRED                                     
  VIA KK  N    REQUIRED      WITHIN TURKEY                 
  VIA IG  B    REQUIRED      BETWEEN FLR-LON               
  VIA IG  B    REQUIRED      BETWEEN ITALY-MBA             
  VIA IG  B    REQUIRED      BETWEEN ITALY-CMB             
  VIA IG  B    REQUIRED      BETWEEN ITALY-MLE             
  VIA IG  B    REQUIRED      BETWEEN ITALY-MRU             
  VIA IG  E    REQUIRED      WITHIN ITALY                   
  VIA GR  N    REQUIRED      BETWEEN LON-GCI               
  VIA SW  E    REQUIRED      WHEN AVAILABLE  BETWEEN WDH-FRA
  VIA SW  L    REQUIRED      BETWEEN WDH-FRA               
  VIA SW  E    REQUIRED      WHEN AVAILABLE  BETWEEN WDH-WVB
  VIA SW  L    REQUIRED      BETWEEN WDH-WVB               
  VIA SW  E    REQUIRED      WHEN AVAILABLE  BETWEEN WDH-VFA
  VIA SW  L    REQUIRED      BETWEEN WDH-VFA               
  VIA SW  E    REQUIRED      WHEN AVAILABLE  BETWEEN WDH-MUB
  VIA SW  L    REQUIRED      BETWEEN WDH-MUB               
  VIA SW  E    REQUIRED      WHEN AVAILABLE  BETWEEN WDH-LAD
  VIA SW  L    REQUIRED      BETWEEN WDH-LAD               
  VIA SW  E    REQUIRED      WHEN AVAILABLE  BETWEEN WDH-JNB
  VIA SW  L    REQUIRED      BETWEEN WDH-JNB               
  VIA SW  E    REQUIRED      WHEN AVAILABLE  BETWEEN WDH-CPT
  VIA SW  L    REQUIRED      BETWEEN WDH-CPT               
  VIA SW  E    REQUIRED      WHEN AVAILABLE  BETWEEN JNB-LUN
  VIA SW  L    REQUIRED      BETWEEN JNB-LUN               
  VIA SW  E    REQUIRED      WHEN AVAILABLE  BETWEEN JNB-ACC
  VIA SW  L    REQUIRED      BETWEEN JNB-ACC               
  VIA SW  E    REQUIRED      WHEN AVAILABLE  BETWEEN CPT-WVB
  VIA SW  L    REQUIRED      BETWEEN CPT-WVB               
  VIA SW  S    REQUIRED      BETWEEN CPT-OMD               
  VIA SW  S    REQUIRED      BETWEEN CPT-LUD               
  VIA SW  S    REQUIRED      BETWEEN ERS-OND               
  VIA SW  S    REQUIRED      BETWEEN ERS-MPA               
  VIA SW  S    REQUIRED      BETWEEN ERS-WVB               
  VIA SW  S    REQUIRED      BETWEEN ERS-LUD               
  VIA SW  S    REQUIRED      BETWEEN ERS-OMD               
  VIA QP  Y    REQUIRED      BETWEEN NBO-MBA               
  VIA QP  Y    REQUIRED      BETWEEN NBO-MYD               
  VIA JU  M    REQUIRED      WHEN AVAILABLE  BETWEEN BEG-LON
  VIA JU  Q    PERMITTED    BETWEEN BEG-LON               
  VIA JU  K    REQUIRED      BETWEEN BEG-LON               
  VIA JU  M    REQUIRED      WHEN AVAILABLE  BETWEEN BEG-ROM
  VIA JU  Q    PERMITTED    BETWEEN BEG-ROM               
  VIA JU  K    REQUIRED      BETWEEN BEG-ROM               
  VIA JU  M    REQUIRED      WHEN AVAILABLE  BETWEEN BEG-MIL
  VIA JU  Q    PERMITTED    BETWEEN BEG-MIL               
  VIA JU  K    REQUIRED      BETWEEN BEG-MIL               
  VIA JU  M    REQUIRED      WHEN AVAILABLE  BETWEEN BEG-FRA
  VIA JU  Q    PERMITTED    BETWEEN BEG-FRA               
  VIA JU  K    REQUIRED      BETWEEN BEG-FRA               
  VIA JU  M    REQUIRED      WHEN AVAILABLE  BETWEEN BEG-PAR
  VIA JU  Q    PERMITTED    BETWEEN BEG-PAR               
  VIA JU  K    REQUIRED      BETWEEN BEG-PAR               
  VIA JU  M    REQUIRED      WHEN AVAILABLE  BETWEEN BEG-BRU
  VIA JU  Q    PERMITTED    BETWEEN BEG-BRU               
  VIA JU  K    REQUIRED      BETWEEN BEG-BRU               
  VIA JU  M    REQUIRED      WHEN AVAILABLE  BETWEEN BEG-SKP
  VIA JU  K    REQUIRED      BETWEEN BEG-SKP               
  VIA JU  M    REQUIRED      WHEN AVAILABLE  BETWEEN BEG-TGD
  VIA JU  K    REQUIRED      BETWEEN BEG-TGD               
  VIA JU  M    REQUIRED      WHEN AVAILABLE  BETWEEN BEG-TIV
  VIA JU  K    REQUIRED      BETWEEN BEG-TIV               
  VIA JU  M    REQUIRED      WHEN AVAILABLE  BETWEEN BEG-SJJ
  VIA JU  K    REQUIRED      BETWEEN BEG-SJJ               
  VIA JU  M    REQUIRED      WHEN AVAILABLE  BETWEEN BEG-TIA
  VIA JU  K    REQUIRED      BETWEEN BEG-TIA               
  VIA JU  K    REQUIRED      WITHIN SERBIA                 
  VIA QM  Y    REQUIRED      BETWEEN BLZ-LLW               
  VIA QM  K    REQUIRED      BETWEEN BLZ-LUN               
  VIA QM  K    REQUIRED      BETWEEN LLW-LUN               
  VIA QM  K    REQUIRED      BETWEEN BLZ-HRE               
  VIA QM  K    REQUIRED      BETWEEN LLW-HRE               
  VIA QM  V    REQUIRED      BETWEEN MALAWI-DAR             
  VIA QM  V    REQUIRED      BETWEEN MALAWI-NBO             
  VIA QM  V    REQUIRED      BETWEEN MALAWI-JNB             
  VIA QM  M    REQUIRED      BETWEEN MALAWI-APL             
  VIA QM  V    REQUIRED      BETWEEN MALAWI-FBM             
  VIA QM  V    REQUIRED      BETWEEN MALAWI-DXB             
  VIA MK  V/U  REQUIRED      BETWEEN MRU-JNB               
  VIA MK  V/U  REQUIRED      BETWEEN MRU-CPT               
  VIA MK  V/U  REQUIRED      BETWEEN MRU-NBO               
  VIA MK  V/U  REQUIRED      BETWEEN MRU-DUR               
  VIA MK  V/U  REQUIRED      BETWEEN MRU-RUN               
  VIA MK  V/U  REQUIRED      BETWEEN MRU-TNR               
  VIA MK  V/U  REQUIRED      BETWEEN MRU-KUL               
  VIA MK  V/U  REQUIRED      BETWEEN MRU-BOM               
  VIA MK  V/U  REQUIRED      BETWEEN MRU-DEL


Globaliser Sep 1, 2014 2:12 am

There appear to be a couple of bugs in the template for the Aircraft Change Notification emails.

First, the body of the email says "This is a notification that your Aircraft Change Alert XXXX has detect a change in aircraft." That typo looks a bit untidy.

More substantively, the details section has two lines which read something like this:-
Code:

Aircraft:      Boeing 737-400 (734)

New Aircraft:  734

However, the same information is being given in both lines, ie the new aircraft line is actually repeating the old aircraft information. In this example, the new aircraft was actually a C34.

ExpertFlyer Voice Sep 1, 2014 9:34 am


Originally Posted by Calchas (Post 23454988)
Hello,

I notice that the Booking Class table is not well formatted. It seems "REQUIRED WHEN AVAILABLE" should really fit into one column—the same column as "REQUIRED"—rather than overspill into the next column. At present it makes the table a little difficult to read as some rows have more columns than others.

Also, BA "T" fares are premium economy fares, but they are not listed as such on the Fare Informations Results page at the moment.

Here is an example of the first problem.

The formatting is the text output from the GDS. The cabin listing for fares is determined by how the fare is filed by the airline. Sometimes the airline doesn't assign the correct cabin to the fare.

ExpertFlyer Voice Sep 1, 2014 9:36 am


Originally Posted by Globaliser (Post 23454991)
There appear to be a couple of bugs in the template for the Aircraft Change Notification emails.

First, the body of the email says "This is a notification that your Aircraft Change Alert XXXX has detect a change in aircraft." That typo looks a bit untidy.

More substantively, the details section has two lines which read something like this:-
Code:

Aircraft:      Boeing 737-400 (734)

New Aircraft:  734

However, the same information is being given in both lines, ie the new aircraft line is actually repeating the old aircraft information. In this example, the new aircraft was actually a C34.

Thank you for pointing out the grammar error, however we could not replicate the issue with the same equipment code being listed twice in the notification email. We just ran a test and saw that both the prior and current aircraft codes were being correctly sent. Please email [email protected] with your information and the information about the specific alert so we can take a look at it in our database.

Globaliser Sep 1, 2014 10:03 am


Originally Posted by ExpertFlyer Voice (Post 23456335)
Thank you for pointing out the grammar error, however we could not replicate the issue with the same equipment code being listed twice in the notification email. We just ran a test and saw that both the prior and current aircraft codes were being correctly sent. Please email [email protected] with your information and the information about the specific alert so we can take a look at it in our database.

Thanks - I will have a look at the next batch that I get. If this problem has now been fixed, that's great!

SQ421 Sep 1, 2014 6:53 pm


Originally Posted by pandaperth (Post 23454933)
Seems to me that you aren't specifying any airline(s) and are hitting up against a maximum number of fares being displayed

Simply specify a OneWorld airline and you'll see all the various Explorer fares

Stupid Stupid. Silly me.

Thanks! :)


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