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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

ExpertFlyer Voice Dec 31, 2013 11:47 am


Originally Posted by rookieflyer (Post 22051873)
Expertflyer and AS.com both show LAS-SEA on 1/10/14 flight 601 as W7 but when I call British to book it. They don't see any availability?

Any thoughts or just call again?

You should try calling again. Baring any blocking by an airline, the inventory should be the same to BA.

Mountain Trader Dec 31, 2013 3:11 pm

Is EF any closer to restoring UA award capability?

BMGfan Jan 5, 2014 7:01 am

What's happened to AC award search? Any ac award search I do returns:

"Class Code X: The class code specified is invalid.
Class Code I: The class code specified is invalid."

Has it been lost along with everything else star alliance?

ExpertFlyer Voice Jan 5, 2014 12:42 pm


Originally Posted by BMGfan (Post 22087444)
What's happened to AC award search? Any ac award search I do returns:

"Class Code X: The class code specified is invalid.
Class Code I: The class code specified is invalid."

Has it been lost along with everything else star alliance?

Not at all:

Results from ExpertFlyer.com
Code:

Awards & Upgrades Search
Departing JFK on 05/05/14 12:00 AM for YYZ
Flying AC  on booking class X I     


                                                                    Frequency                                                   
Flight        Stops  Depart            Arrive            Aircraft  Reliability    Class Description                      Code  Seats
0 Connections
AC 8901      0      JFK                YYZ                CRA      Unavailable    Coach - Award                          X    7
                    05/05/14 7:00 AM  05/05/14 8:34 AM            90% / 7m        Exec First - Award & Alliance Partner  I    1
                                                                                    Upgrde                               


0 Connections
AC 8903      0      JFK                YYZ                CRA      Unavailable    Exec First - Award & Alliance Partner  I    1
                    05/05/14 10:15 AM  05/05/14 11:57 AM            92% / 12m      Upgrde

AC must have had a temporary error, try your search again.

zznoname Jan 10, 2014 11:51 am

Is there a way to use EF in conjunction with AA T4 upgrade list to determine EXP/500 UG availability?

I found the AA T4 Waitlist but on EF I can't understand how the EXP/500 UG works.

Would I just look for J availability in EF?

Thanks.

ExpertFlyer Voice Jan 10, 2014 1:24 pm


Originally Posted by zznoname (Post 22127329)
Is there a way to use EF in conjunction with AA T4 upgrade list to determine EXP/500 UG availability?

I found the AA T4 Waitlist but on EF I can't understand how the EXP/500 UG works.

Would I just look for J availability in EF?

Thanks.

AA does not publish the X/R upgrade class availability. A change was made a couple years ago and that information is not even internally available to AAgents. J class would not be a proper indicator of upgrade availability as not all business seats available for sale are available for upgrades.

ToneDaBass Jan 10, 2014 8:18 pm


Originally Posted by Mountain Trader (Post 22058504)
Is EF any closer to restoring UA award capability?

I'm guessing that since ExpertFlyer Voice is choosing to ignore the question, that the answer is no.

mgcsinc Jan 12, 2014 5:27 pm

(EDIT: Nevermind, had somehow gotten out of advanced options, ignore this post.)

Speedis1 Jan 19, 2014 8:35 pm

1/18/14 ua 976 iad-dxb
 
Hi,
I was supposed to be on this flight, and after a 3.5 hour delay, they said that the GPS system was acting up. they finally deplaned us and though they advised for us to stick around as another plane may come take its place, I went ahead and changed my reservation since I was doing a mileage run and could not afford to come back late. before I left the airport, the UA lounge mentioned the new plane is there and people will need to go to D4.
When I checked the flight status this morning however, the plane had been cancelled (thank goodness i was proactive). Could someone tell me if this was a crew issue or another mechanical issue? I want to write to UA and mention that we were never offered water nor snacks during the 3.5 hours. :rolleyes:

jackal Jan 24, 2014 1:29 pm


Originally Posted by Speedis1 (Post 22185504)
Hi,
I was supposed to be on this flight, and after a 3.5 hour delay, they said that the GPS system was acting up. they finally deplaned us and though they advised for us to stick around as another plane may come take its place, I went ahead and changed my reservation since I was doing a mileage run and could not afford to come back late. before I left the airport, the UA lounge mentioned the new plane is there and people will need to go to D4.
When I checked the flight status this morning however, the plane had been cancelled (thank goodness i was proactive). Could someone tell me if this was a crew issue or another mechanical issue? I want to write to UA and mention that we were never offered water nor snacks during the 3.5 hours. :rolleyes:

That information is gone now--usually it's removed a day or two after the flight.

The flight status widget on United.com usually matches up with the notes placed in the GDS that ExpertFlyer accesses (although on EF, it's coded and sometimes provides a bit more detail), so whatever the reason you saw described on United.com is the same as you'll see on EF.

maize&blue Jan 27, 2014 12:04 pm


Originally Posted by Mountain Trader (Post 22058504)
Is EF any closer to restoring UA award capability?


Originally Posted by ToneDaBass (Post 22130410)
I'm guessing that since ExpertFlyer Voice is choosing to ignore the question, that the answer is no.

Well then I'll ask another question that will be ignored:
Can I get a prorated refund since EF has been rendered useless to me -- or at least put my account on hold until the functionality I purchased is restored?

ExpertFlyer Voice Jan 27, 2014 12:34 pm

All account questions should be directed to [email protected]

adamecollins Jan 28, 2014 2:19 pm

Different Award Prices on AA.com vs. ExpertFlyer
 
Anyone noticing differences between the AA website award categories and the ExpertFlyer awards for the same flights? I'm looking at PHL > CDG on March 14 and CDG > PHL on March 23. On AA.com they are 60K , which is Economy AAnytime for the American metal but they are showing up on ExpertFlyer as Coach - MileSAAver Awards. I was hoping to book roundtrip for 40K since it's an AA off-peak destination. Anyone know if I should be able to get the off-peak rate since ExpertFlyer is showing it, but it's not on AA's site?

guv1976 Jan 28, 2014 2:27 pm

Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.601 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)

What's the exact routing that Expert Flyer is showing? Did you include partner carriers on your search at aa.com?

adamecollins Jan 28, 2014 2:37 pm

ExpertFlyer is showing PHL>ORD on AA 4237 and ORD>CDG on AA 42 on the 14th and CDG>ORD on AA 41 and ORD>PHL on AA 4249 on the 23rd. Yes, I have selected AA + AAdvantage Participating Airlines when searching on the AA website. The AA site shows a bunch of BA flights at the 20K off-peak award rates, but I prefer to avoid the fuel surcharges on BA for an economy flight. Would love those AA flights at the lower price, but unsure why they are showing 60K on AA.


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