FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

ToneDaBass Nov 6, 2013 3:00 pm


Originally Posted by ExpertFlyer Voice (Post 21726611)
No. Please login to ExpertFlyer to see what information we have access to.

This has all been restored, thank you for your patience.

Lufthansa is not listed in the airlines for Awards search, and there continues to be no *A award space shown.

italdesign Nov 7, 2013 4:43 am

Is it possible to set alerts for an award type for only X miles? For example, I'm flying AA, domestic economy, and want to know when MileSAAver (12.5k miles) becomes available. I'm not interested in their AAnytime economy availability (25k).

zainman Nov 7, 2013 5:24 am

Can you please add EY award availability? KVS has this but they don't support alerts like Expertflyer does!

ExpertFlyer Voice Nov 8, 2013 1:22 am


Originally Posted by italdesign (Post 21743189)
Is it possible to set alerts for an award type for only X miles? For example, I'm flying AA, domestic economy, and want to know when MileSAAver (12.5k miles) becomes available. I'm not interested in their AAnytime economy availability (25k).

Each award type has it's own code, so for AA, economy MileSAAver is T vs Y for AAnytime economy award availability, so yes. Please look at the class codes listed for AA under the Award & Upgrade search for reference.

Montacute Nov 8, 2013 4:56 pm


Originally Posted by ToneDaBass (Post 21740248)
Lufthansa is not listed in the airlines for Awards search, and there continues to be no *A award space shown.


I am still seeing these problems over 2 days later.

ExecPlatinum_Lord Nov 8, 2013 7:44 pm

EF - AGAIN - not showing any Star Alliance Info
 

Originally Posted by Montacute (Post 21752659)
I am still seeing these problems over 2 days later.

Agreed - it was working yesterday at 1600 (AWST - Perth) - and now this morning (1042 AWST - Perth) -- getting blazing red text saying

"The requested information could not be retrieved or is not available. This is likely due to invalid input criteria or lack of access to the information from the airline. Please revise the search parameters and try again"

Are there scheduled downtimes for EF published somewhere? or is this still the same old (and annoying problem).?

ExpertFlyer Voice Nov 8, 2013 11:53 pm


Originally Posted by Montacute (Post 21752659)
I am still seeing these problems over 2 days later.


Originally Posted by ExecPlatinum_Lord (Post 21753273)
Agreed - it was working yesterday at 1600 (AWST - Perth) - and now this morning (1042 AWST - Perth) -- getting blazing red text saying

Unfortunately the Star Alliance Award search, along with award searching for some Star Alliance airlines, is unavailable. We are working to try to restore the information however it will be unavailable until further notice. You may instead search for award availability on individual supported airlines by selecting them in the Award & Upgrade search. Thank you for your understanding.

ToneDaBass Nov 9, 2013 1:48 am


Originally Posted by ExpertFlyer Voice (Post 21753881)
Unfortunately the Star Alliance Award search, along with award searching for some Star Alliance airlines, is unavailable. We are working to try to restore the information however it will be unavailable until further notice. You may instead search for award availability on individual supported airlines by selecting them in the Award & Upgrade search. Thank you for your understanding.

This being the case, along with not showing upgrade inventory on United, I no longer have any use for ExpertFlyer. I will cancel my subscription. But if this functionality is returned, please send former users an e-mail, and I will happily re-subscribe.

ExecPlatinum_Lord Nov 9, 2013 4:58 am

Crap Service - again
 

Originally Posted by ExpertFlyer Voice (Post 21753881)
Unfortunately the Star Alliance Award search, along with award searching for some Star Alliance airlines, is unavailable. We are working to try to restore the information however it will be unavailable until further notice. You may instead search for award availability on individual supported airlines by selecting them in the Award & Upgrade search. Thank you for your understanding.

It would be helpful to explain "why" it's no longer available -- contracts being re-negotiated with GDS services or ? Having been a regular subscriber for many years -- this lack of meaningful info or updates is annoying.

Almost -- but not quite ready to cancel my subscription too -- am off to KVS now for award searching. Lets up the customer service a bit here folks.

DC777Fan Nov 9, 2013 8:42 am


Originally Posted by ExecPlatinum_Lord (Post 21754461)
It would be helpful to explain "why" it's no longer available -- contracts being re-negotiated with GDS services or ? Having been a regular subscriber for many years -- this lack of meaningful info or updates is annoying.

Almost -- but not quite ready to cancel my subscription too -- am off to KVS now for award searching. Lets up the customer service a bit here folks.

This ... need to know whether it's a temporary tech issue or negotiating point or whether this is likely to be ongoing. As *A alerts are one of the main reasons I subscribe, I'd like to know this...

daniel46211 Nov 9, 2013 9:19 am


Originally Posted by ExecPlatinum_Lord (Post 21754461)
It would be helpful to explain "why" it's no longer available -- contracts being re-negotiated with GDS services or ? Having been a regular subscriber for many years -- this lack of meaningful info or updates is annoying.

Almost -- but not quite ready to cancel my subscription too -- am off to KVS now for award searching. Lets up the customer service a bit here folks.

+1^

Travelbuddy405 Nov 9, 2013 10:06 am

Newbie here... sorry if this is in the wrong place.
1) I will be using Avios points
2) I live in Tulsa but can easily fly out of DFW or other location (DFW-HNL) or (TUL-LAX then LAX-HNL)...
3) I am trying to get to Hawaii (HNL) mid June.
4) I know that BA will allow me to fly AA or Alaska air but still having trouble booking anything.

I bought the premium ExpertFlyer and I am trying to get notification of available econ or business seats. I am not sure if I set up the notification for the AA flights or the BA flights and what fare class or classes to select for those seats.
There are lots of flights available on ExpertFlyer but when I go to BA.com to book they aren't there.
I appreciate any insight you may offer.
Thanks

jackal Nov 9, 2013 11:37 am


Originally Posted by ExecPlatinum_Lord (Post 21754461)
It would be helpful to explain "why" it's no longer available -- contracts being re-negotiated with GDS services or ? Having been a regular subscriber for many years -- this lack of meaningful info or updates is annoying.

Almost -- but not quite ready to cancel my subscription too -- am off to KVS now for award searching. Lets up the customer service a bit here folks.

Y'all might want to take a look at this thread:

http://www.flyertalk.com/forum/unite...ct-2013-a.html

Although it's frustrating, I completely understand why EFV doesn't want to comment publicly on the subject.

The unanswered question is, is UA willing to let EF pay for access to the data, and if so, is EF willing to pay...

lopinc1 Nov 9, 2013 12:59 pm


Originally Posted by Travelbuddy405 (Post 21755452)
Newbie here... sorry if this is in the wrong place.
1) I will be using Avios points
2) I live in Tulsa but can easily fly out of DFW or other location (DFW-HNL) or (TUL-LAX then LAX-HNL)...
3) I am trying to get to Hawaii (HNL) mid June.
4) I know that BA will allow me to fly AA or Alaska air but still having trouble booking anything.

I bought the premium ExpertFlyer and I am trying to get notification of available econ or business seats. I am not sure if I set up the notification for the AA flights or the BA flights and what fare class or classes to select for those seats.
There are lots of flights available on ExpertFlyer but when I go to BA.com to book they aren't there.
I appreciate any insight you may offer.
Thanks

Are you confusing flight and seat alerts? Either way, it sounds like your best bet is to email EF support so they can help you with your specific searches and alerts.

Travelbuddy405 Nov 9, 2013 4:33 pm

Expert flyer fare code question
 
Hi
Sorry if this was asked in another forum. I searched and did not find this information.
I want to fly from Dallas to HNL in June using Avios points. Can someone please tell me what class should I watch to find available seats on AA or AS?

Thanks so much!
:confused:


All times are GMT -6. The time now is 10:52 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.