I can see both sides to this, but more to dieuwer2's point is that for the premium product there are clearly a wide range of different consumers. While I'm sure ExpertFlier knows their customers better than we do, I presume there are a very small number of consumers (who run award booking services and such) that use a large amount of resources. Since there is a cost for the data checks - there might be a better way to allocate cost more amicably according to usage. Clearly there is a greater cost to EF for the consumer that sets a few alerts per year vs the client that maxes out the number of alerts they have set, because they are using it for business?

I would think the cost is greater for customers who set thousands of alerts because they use their subscription as a award service business.
For example, I could subscribe to the Premium product and charge my friends, colleagues and other people $10 per alert. In no time I would be making money off my subscription. Is that what EF wants?

There is a limit to 30 alerts at one time. Presumably the award services have multiple accounts. That said, your point stands. I don't need 30 alerts. I could imagine a higher tier (unlimited, or very high limit) plan that could in some ways subsidize us occasional users - maybe the $5 plan includes 5 alerts, $7 plan that includes 15 alerts, a $9 plan that includes 30, $15 for 60, $50 for unlimited, or something like that.

How did we get on this discussion of award services? It really isn't germane to this thread, AFAICT, and whatever the award services do has no bearing on us end users' access to EF's product.

I can't speak for all award services, but I do know that some who have developed services for the FT community have built their own scrapers or even pay for GDS access on their own.

Regardless, EF isn't going to comment on internal information about their customer base, so I for one would appreciate it if this thread could return to actually getting help from EF.

Sorry if I offended you. I was merely responding to dieuwer2's suggestion that EF create a different type of price structure - a structure that I, for one, would also benefit from. The example of award booking services was merely an example of the type of user that would be more costly to EF. It was not a judgment against award booking services in the slightest. Sorry if my comment was OT - but if there is anywhere to put forth suggestions for EF - is this not it?

Hi guys,

Is there any idea when Eva Airways (BR) availability will be visible within ExpertFlyer?

Thanks

FRA-SFO Award Search only shows UA not LH
 

I am doing an award search for 8/13 on non-stop FRA-SFO using the *A option and it only shows me the two UA flights (both not available in I and O) but not the LH flight.

As noted previously:

For help with a specific search/flight please email [email protected] with the details of what you are looking for, thanks.

Questin re EF results for this flight
 

I'm using EF to search for award availability on American airlines BER to ORD on 10/10. The EF results are below. AA.com shows only economy milesaver award availability on this date and list the flight number as AB 7420

My confusion is that why does EF provide the below as results of the search if AAnytime awards can't be used on an alliance partner? Why are the flight numbers different?

I'm waaaay new to this so I'm know I'm missing something.



AA (AB) 8082 0 TXL 10/10/13 10:00 AM ORD 10/10/13 12:10 PM 332
Su,M,W,Th,Sa 56% / 22m Business - AAnytime Award J 7

AAnytime awards are only valid on AA operated flights. In addition, at the top of the results page for AA award searches it states:

The class codes are shown because the AAnytime classes F/J/Y also double as valid fare classes for paid tickets.

I'm sorry - haven't read thru this entire thread, but I had a question about the flights listed below. I'm looking into AA flights from DFW to LHR on Friday 9/27, and I did a search on 'U' availability. The American Airlines website doesn't show any availability, but the following results came up on EF. The direct flights show 0 availability, but there are 2 connections thru YYZ showing seats - my question is this: Is EF saying that there is 'U' availability on each of the routes thru YYZ, or is it just saying that there are seats on the DFW --> YYZ leg and no information on the YYZ --> LHR leg?

Thanks for the help.


http://i176.photobucket.com/albums/w...ps4c3fcf33.png

Just on the DFW-YYZ leg, as the other legs are not displaying award class data (as they are codeshares). As noted at the top of the results page: "American Award & Upgrade availability is not valid for codeshares."

Perfect - thanks for the help.

Help me Understand my Situation
 

Please disregard. Error on my part

Eva Airways award availability is now available in ExpertFlyer via our Award & Upgrade search tool.