Very odd because both Delta.com, alaskaair.com and FB allow me to see KLM flights that aren't showing at all in EF. Example being CDG-AMS on 6/1/2014 KL 1246.

KL 1246 0 CDG
06/01/14 8:15 PM AMS
06/01/14 9:25 PM 73H
Daily
95% / 13m J9 C9 D9 I0 Z9 O0 W9 S9 A9 Y9 B9 M9 U K9 H9 L9 Q9 T9 E9 N9 R9 V9 G0 X0

This is just one of many examples of KLM flights I can see on delta.com and FB but show up as O0 on ef right now. Pm if I'm way off base.

Said availablility was there on the outbound, but not the return. They said A is also a paid fare class, and the seats/availability I was seeing were in reference to that inventory. Doing a flight availability search also shows the same A availability. Do you know if EF is separating the two A's into award and paid?

We need to replicate the search. Please email us the search criteria you used to get those results to [email protected] The information we show is the same as every travel agent sees in their GDS terminal.

There are not two separate A classes, just one. AA does the same thing where their F/J/Y/A award classes are also fare classes, however both tickets and awards are pulled from the same inventory.

AZ may just not want to issue you the award ticket for some other reason, but this has not been an issue in the past. We checked 3 different reservation systems and all show A inventory on the 9:10 AM return flight. The 10:10 am return flight doesn't have A availability, make sure they aren't confusing the two.

I've done both award searches with Classic Awards KLM "O" selected, and also a Flight Availability search and pulled the fare classes there. Both ways 0 "O" availibity shows.

Everywhere else I search I see this specific flight KL1246 on 6/1/2014. Awardnexus has it, dl.com has it af.com has it alaskair.com has it. I'm using it as a test, however there seems to be zero KLM awards showing on expertflyer. I'm just trying the service out, and trying to get someone else who has it to do any KLM search and verify they can see O level award space.

Again to review, I can find KLM business level awards on every other possible search engine I have access to, but none show, on any day, or any route, on ef for me.

I talked to 3 different agents who all said no availability. Today when I search A is now zeroed out on my dates (both in award availability and flight availability). Perhaps there was something in their system blocking it pending them updating the inventory, which EF hadn't seen yet?

EF sees the inventory that AZ is publishing, so it could very well happen that their systems were behind in updating their inventory.

Seat Chart in Error
 

Hi EF Voice,

I was looking at the EF seat chart for a certain HA flight. Your chart shows it completely booked. I logged onto the HA website, and I was able to see a number of seats available for booking. There were non-premium seats. How EF does not show the seats as available? Thanks.

I book a lot of flights on HA and see what you see. I believe that HA does not distinguish between "occupied" and "blocked" (not assigned to any one yet) in the seat map it submits to the GDS and ultimately what is viewable on EF by just tagging "blocked" seats as "occupied" when they are not. Therefore, it is possible that on HA's website it may be possible to get a seat assignment that shows as "occupied" on EF. What the criteria would be for one versus the other is beyond me. Perhaps since you have HA elite status these "blocked" seats become available to you.

It is perplexing. None of these seats are in a section in which one would expect to find "blocked seats." Hope EF Guru can shed some light. Thanks.

What specific date/flight/seats are you referring to as an example? We didn't see a customer support email from you so it isn't clear.

Also, generally speaking physical seat availability has nothing to do with ticket availability. They could be trying to oversell the flight or as noted before the seats are being reserved for assignment later.

The date is 8/8, flight 16.

This is not an issue of seat availability, but of two seat charts showing two very different pictures. I am not questioning whether tickets are available, just why I can see the seats open on HA, and not on your. Thank you.

HA is showing all seats as Occupied, not Blocked:

I'm seeing 20G, 31E, and 42J open on the seat chart that is in front of me.

Iberia intra-european awards
 

I was searching for MAD-DUS awards on IB in business and the tool always returned nada. However, I was able to find availability using the BA website. This was for various date in late June 2014 (sorry don't remember exact dates off-hand). Am I missing something here, or does EF not return intra-European award info?

[Edit]: looks like these flights are operated by Iberia Express, which apparently EF does not search.