We still want to know your account information, and specifically what was the BAEC info you had on your account, as whatever you had in there was causing the problem. That will allow us to replicate the issue, so please email us, thanks.

As I wrote in my first post on this subject: "my (Silver/Sapphire) BAEC number". The same one I've had in my EF account for the past couple of years.

If that's not enough for you to troubleshoot the issue, I'm sorry. But if no one else has encountered the same problem then it isn't important anyway. :)

As you have deleted it from your account, we have no idea what the number is, we also don't know who you are and therefore don't know what account to look at anyway. Something obviously changed and we would like to figure out what that is.

It's not required to know who else may or may not have had the problem, if one person encountered it, then we want to ensure that no one does if it's fixable.

Your fix is not really a fix as you should have your BAEC number on you EF account to ensure you see the correct BA seat map. If we didn't think it was important, we wouldn't have asked for more information.

Either way, in the time it's taken you to make these posts, you could have just simply emailed us the information we asked for, that would have been very helpful.

As I said a couple of posts back, the tone of your posts didn't get us off to a great start -- nor does it give me any confidence that giving you my EF and BAEC account details would bring me any benefit.

Continuing this exchange won't help me, won't help other readers of this thread and probably isn't showing your company from its best side. Let's just drop it. Thanks.

Wow. Just a data point: EF Help has been great when I have emailed them in the past.

Wow is right. EFV has been asking people to email details of user accounts and specific issues for years to help with troubleshooting, knowing that people don't want to publicly post such details. IMH went out of his way to post that there is a problem instead of emailing support, but then act rude to EFV when he wanted to fix the problem. Most companies wouldn't care to fix the problem. Just a dick move.

Rude.

I've also had positive support experiences and have been a satisfied paying customer since 2007 ($700+).

... in a thread established by ExpertFlyer Voice called "Help Desk".

Posting here didn't seem like a weird thing to do. Elsewhere on FT a post like mine might have prompted a few helpful responses along the lines of "I've had this as well -- have you tried XYZ?" or a post or PM from the company rep.

Polite? ;)

Advice
 

Hello,

I stumbled onto this thread while searching flyertalk for information regarding
"fare basis" codes on a particular airline. I also like the fact that you offer a 5 day premium preview before subscribing. Brilliant!

I am trying to make sure I can make use of the data available on the site since I am not what you would call a "frequent" traveler, yet. I bought a ticket on Etihad Airways on Jan 23 for IAD-COK (Jun 19 - Jul 14) for $1049. I am trying to get another 2 tickets for the same days and same route but I am not seeing the fare basis code (EXPROMUS) anymore on ExpertFlyer site. Is that because they are all gone or is there some other reason? Maybe I am not searching properly?


Thanks.

Hi, if you specify a Ticketing Date of Jan 23 2014 in the Fare Information search then you will see the fare basis code.

Yes!!! That worked! Now is there any way to see if this will be available again? It does not show an "effective" date or "expiration" date.

EF Seat Alerts
 

Has anyone else noticed that EF doesn't seem to be sending alerts out when there is availability lately?

A look at the Fare Rules shows the ticketing date restrictions:

Looks like a promotional fare that is no longer valid.

Using the "Show Fares for All Travel Dates" option (without a Ticketing Date) will show you all published fares valid for any future date.

Why didn't you just send EF the details the way EFV asked when he offered to help you? Instead, you keep posting that the problem could have been solved another way.

Do you want help or do you want to quibble?

Neither. (I also don't see much value in continuing this side discussion, but I don't want to be impolite and ignore your question.) I alerted ExpertFlyer Voice and thread subscribers to what appeared to be an issue affecting EF users of his product.

What followed can, I have learnt from responses here, be read in different ways. I felt ExpertFlyer Voice could have responded in a more constructive way and don't think I've been rude or posted inappropriately. Others see it differently and have 'rewarded' me with some gentle flaming. I'll try to draw lessons from the way I inadvertently ruffled feathers (and trust that if I only cause offence on FT once every seven or eight years then I'm probably not really a bad citizen).

If anyone else wants to pile in then please -- for the sake of what has often been a helpful thread -- take it to PM. Thanks.