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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

ExpertFlyer Voice May 17, 2014 12:03 pm
Originally Posted by mikedo (Post 22878670)
I was able to find availability on an American Airlines Y class award ticket via EF. However when I go to book it on AA.com, the date I selected does not show any award availability. Is this an error on the EF or AA site? Should I try calling in to AA directly to book?

Flight details:
IAH -> AMS on 6/26/14

Thanks in advance
Those are codeshares for US operated flights and as such are not valid for AAnytime awards. The reservation system is not returning the codeshare information to us properly, however we are working on a work around that will properly note these flights as being codeshares even with the improper information returned to us, and as such wouldn't be shown in the results for the AAnytime award classes.

mikedo May 21, 2014 11:26 am
I found a codeshare flight that is operated by AA and shows Miles SAAver availability on your site. However it's not available on the AA.com site. Should I call in to check to see if its available?

Flight Details
IAH -> CDG (connection in DFW) on 6/26/14


Originally Posted by ExpertFlyer Voice (Post 22880065)
Those are codeshares for US operated flights and as such are not valid for AAnytime awards. The reservation system is not returning the codeshare information to us properly, however we are working on a work around that will properly note these flights as being codeshares even with the improper information returned to us, and as such wouldn't be shown in the results for the AAnytime award classes.

ExpertFlyer Voice May 21, 2014 2:30 pm
Originally Posted by mikedo (Post 22901207)
I found a codeshare flight that is operated by AA and shows Miles SAAver availability on your site. However it's not available on the AA.com site. Should I call in to check to see if its available?

Flight Details
IAH -> CDG (connection in DFW) on 6/26/14
If a flight is operated by AA, then it isn't a codeshare. That aside, we did the search and ExpertFlyer isn't reporting any SAAver award inventory for any cabin for that day/route. Please check again and make sure you are looking for availability for all the flight legs, not just one.

cesco.g May 30, 2014 8:55 am
Phantom inventory
 
Recently I encountered phantom inventory on two occasions, whereby EF shows inventory, not available with the carrier. Also inquired with my TA, who confirmed non-available booking classes.

Latest example is for UA # 926 6/19:
EF shows: Z9 P9
UA.com shows: Z0 P0

What gives?

Another case involved LX intra-EU flights, where EF was L9, LX was L0.

ExpertFlyer Voice May 30, 2014 9:19 am
Originally Posted by cesco.g (Post 22950048)
Recently I encountered phantom inventory on two occasions, whereby EF shows inventory, not available with the carrier. Also inquired with my TA, who confirmed non-available booking classes.

Latest example is for UA # 926 6/19:
EF shows: Z9 P9
UA.com shows: Z0 P0

What gives?

Another case involved LX intra-EU flights, where EF was L9, LX was L0.
Please double check your search as UA.com shows the same inventory for the SFO-FRA search:

http://www.flyertalk.com/forum/membe...e8081-ua-1.png

cesco.g May 31, 2014 1:52 am
Originally Posted by ExpertFlyer Voice (Post 22950175)
Please double check your search as UA.com shows the same inventory for the SFO-FRA search:

http://www.flyertalk.com/forum/membe...e8081-ua-1.png
Interesting: Just checked again and found out that it still does not show Z & P fare buckets available, if I do the billing address under Germany or other EU countries. However, if I specify U.S. billing address it does show. ???

ExpertFlyer Voice May 31, 2014 8:55 am
Originally Posted by cesco.g (Post 22954275)
Interesting: Just checked again and found out that it still does not show Z & P fare buckets available, if I do the billing address under Germany or other EU countries. However, if I specify U.S. billing address it does show. ???
This is due to an airlines ability to show different availability based on the point of sale. Did you change the Point of Sale of the Flight Availability search to UK instead of USA?

Results from ExpertFlyer.com
Code:
Flight Availability Search
Departing SFO on 06/19/14 12:00 AM for FRA
Flying UA 
Point of Sale: UK


                                                                    Frequency
Flight        Stops  Depart            Arrive            Aircraft  Reliability    Available Classes

0 Connections
UA 926        0      SFO                FRA                744      Daily          F7 A6 J9 C9 D9 Z0 P0 Y9 B9 M9 E9 U9 H0 Q0 V0 W0 S0 T0 L0 K0 G0 N0
                    06/19/14 6:55 PM  06/20/14 2:45 PM            NA / NA

adambrock May 31, 2014 11:54 am
Am I reading this fare right (JAN-CHO 20140708 RGAVNA6)
 
Results from ExpertFlyer.com
Code:
Fare Routing Search:
Departing JAN on 07/08/14 for CHO
Fare basis code RGAVNA6
Flying US
Routing code 306

    V FARE BASIS    BK    FARE  TRAVEL-TICKET AP  MINMAX  RTG
  1  RGAVNA6        R X  106.00    ----    21/1  -/  -  306
PASSENGER TYPE-ADT                AUTO PRICE-YES             
FROM-JAN TO-CHO    CXR-US    TVL-08JUL14  RULE-2525 DFR/11
FARE BASIS-RGAVNA6          SPECIAL FARE  DIS-N  VENDOR-ATP
FARE TYPE-SIP      OW-INSTANT PURCHASE
USD    98.60  0306  E29MAY14 D-INFINITY  FC-RGAVNA6  FN-   
SYSTEM DATES - CREATED 29MAY14/1516  EXPIRES INFINITY
 
PUBLISHED RTG JAN-CHO/US306 /TAR-DRG1    EF-29MAY14 DIS-INDEF
 
MAP CONSTRUCTED LEFT TO RIGHT AND RIGHT TO LEFT
 1. JAN-CLT-WAS/PHL/NYC/CHI/BOS-CHO
 2. JAN-CLT-WAS/PHL/NYC/CHI/BOS-CLT-CHO
.
Should I be able to fly JAN-CLT-CHI-CLT-CHO and back with this fare? I was able to find bookings on ITA with that fare basis, but couldn't find any that would let me backtrack through CLT.

Is this something I'd need to get a travel agent to book?

cesco.g Jun 1, 2014 3:21 pm
Originally Posted by ExpertFlyer Voice (Post 22955299)
This is due to an airlines ability to show different availability based on the point of sale.
That's what I learned. Thanks for your time to look into this confirming it - time to renew my annual subscription to EF :)

lopinc1 Jun 1, 2014 6:27 pm
Originally Posted by adambrock (Post 22955966)
Results from ExpertFlyer.com
Code:
Fare Routing Search:
Departing JAN on 07/08/14 for CHO
Fare basis code RGAVNA6
Flying US
Routing code 306

    V FARE BASIS    BK    FARE  TRAVEL-TICKET AP  MINMAX  RTG
  1  RGAVNA6        R X  106.00    ----    21/1  -/  -  306
PASSENGER TYPE-ADT                AUTO PRICE-YES             
FROM-JAN TO-CHO    CXR-US    TVL-08JUL14  RULE-2525 DFR/11
FARE BASIS-RGAVNA6          SPECIAL FARE  DIS-N  VENDOR-ATP
FARE TYPE-SIP      OW-INSTANT PURCHASE
USD    98.60  0306  E29MAY14 D-INFINITY  FC-RGAVNA6  FN-   
SYSTEM DATES - CREATED 29MAY14/1516  EXPIRES INFINITY
 
PUBLISHED RTG JAN-CHO/US306 /TAR-DRG1    EF-29MAY14 DIS-INDEF
 
MAP CONSTRUCTED LEFT TO RIGHT AND RIGHT TO LEFT
 1. JAN-CLT-WAS/PHL/NYC/CHI/BOS-CHO
 2. JAN-CLT-WAS/PHL/NYC/CHI/BOS-CLT-CHO
.
Should I be able to fly JAN-CLT-CHI-CLT-CHO and back with this fare? I was able to find bookings on ITA with that fare basis, but couldn't find any that would let me backtrack through CLT.

Is this something I'd need to get a travel agent to book?
You can ask, but it's also possible there aren't the proper flights operating in a day to make that itinerary work.

cesco.g Jun 1, 2014 10:41 pm
Does EF have any plans to add a MTC feature to the tool - unless it already exists and I missed it?

pandaperth Jun 2, 2014 6:42 am
Originally Posted by cesco.g (Post 22962750)
Does EF have any plans to add a MTC feature to the tool - unless it already exists and I missed it?
MTC?:confused:
MCT (meaning Minimum Connect Time) is there - under Travel Information

cesco.g Jun 2, 2014 6:12 pm
Originally Posted by pandaperth (Post 22963852)
MTC?:confused:
MCT (meaning Minimum Connect Time) is there - under Travel Information
MCT - found it. Thanks!

adambrock Jun 22, 2014 7:58 am
What does CRCYMG mean?
 
What does CRCYMG mean? I consistently see it at the end of the auto reaccom line.

Code:
ENVOY AIR AS AMERICAN EAGLE
DFW                    640A B  B12 
JAN    4      4  800A  825A      4
DFW    B7 B  B12  955A
7DFW/AUTO REACCOM DLY FLT COMPLETED SEE N*P1AA3668DFW22JUN *0736*CRCYMG
3DFW/ETD0745 CREW          *0738
4DFW/OUT0742 OFF0802  *0802
3JAN/ETD0925  *0811
7JAN/AUTO REACCOM DLY FLT COMPLETED SEE N*P1AA3668JAN22JUN *0813*CRCYMG
2JAN/ETA0905  *0836
2DFW*/PRE1053  *0811

arlflyer Jun 29, 2014 8:41 am
So, sorry if this is the wrong thread for this, but very new to EF, born out of a curiosity to figure out upgrade chances on an upcoming (two days) US metal flight bought through AA.

Having trouble understanding whose inventory number to believe. At this moment:

1) US.com and AA.com will sell 6 revenue tickets
2) EF shows F6/A6 for US and F7/A7 for AA (same flight, just different numbers)
3) EF seat map shows only 5 F available (including blocked) on the US version and zero available on the AA version.

What am I missing here? Sorry for the newbie question and/or incorrect thread for this post.


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