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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

danger Sep 5, 2017 6:52 am


Originally Posted by jah718 (Post 28778363)
Hi all, I am thinking about signing up to Expertflyer premium and there is one thing that is unclear on the website. If I select the monthly premium account, does it just charge you 9.99 as a once off or are you locked into a years contract? Thanks!

Only locked in for a month at a time. Once you subscribe you can cancel anytime and not be charged a subsequent month. The year's subscription is a bit cheaper (USD99 I think) but then you're charged the full cost up front.

Flyiboy Sep 5, 2017 6:55 am

1 Attachment(s)

Originally Posted by jah718 (Post 28778363)
Hi all, I am thinking about signing up to Expertflyer premium and there is one thing that is unclear on the website. If I select the monthly premium account, does it just charge you 9.99 as a once off or are you locked into a years contract? Thanks!

U can chose monthly or annual . I prefer monthly and U receive a email stating you are billed. I believe you can cancel your monthly at any time...

Calchas Sep 5, 2017 2:38 pm


Originally Posted by allset2travel (Post 28703875)
EF shows D9


Originally Posted by Calchas (Post 28708042)
in which city? :)


Originally Posted by allset2travel (Post 28715182)
The flight is DOH-MAD as titled in OP.
Maybe I didn't understand what you mean :confused:?

The availability depends on the sales city.

A flight can be D9 as viewed from a sales office in Hong Kong but the same flight can be D0 as viewed from a sales office in London.

Therefore it's important to ensure the point of sale you choose in ExpertFlyer is the same one as your booking agent will use.

cheaptom Sep 7, 2017 1:19 pm

I'm about to start my Expert Flyer subscription and had a question please.

I'm looking to book 2 J Saver tickets on AA from LAX-FCO for next spring, and our dates are very flexible. I'm trying to book the TATL part on AA metal, and then a partner airline is fine for the rest. So LAX-PHL-FCO is perfect. LAX-LHR-FCO is acceptable, as long as the first leg is on AA then I don't mind if the second leg is BA.

Will Expert Flyer enable me to specify this kind of alert? I don't want to set the alert for AA only, because I'm willing to fly LHR-FCO on BA.

eddieras Sep 7, 2017 1:37 pm

my understanding - and i may be wrong - is you have to set up an alert for each leg separately. I'm going ORD - FCO at Christmas but my routing is ORD-PHL-LHR-FCO. It did originally include CMH between ORD and PHL, but Expert Flyer found my ORD-PHL flights and i cut that leg out. I currently have alerts for PHL-FCO trying to cut out LHR. but had to do each leg separately.

Globaliser Sep 18, 2017 2:46 am

Can I please ask for some help using the Flight Schedule Alerts? I'm not sure whether I'm doing it correctly.

I want to monitor the schedule for BA15 which spans three calendar days in local time between LHR and SYD. For example, BA15 on 1 October departs LHR at 2135, flies via SIN and arrives in SYD at 0610 on 3 October. The bits are as follows:-
  • [*]

If I try to set an alert for BA15 LHR-SYD on 1 October, I get an error message saying that the flight's details can't be verified.

If I try to set an alert for BA15 LHR-SIN on 1 October, that works as expected.

If I try to set an alert for BA15 SIN-SYD on 2 October (the local departure date and time of the second sector), the alert is set but for a departure from SIN on 3 October.

If I try to set an alert for BA15 SIN-SYD on 1 October, the alert is set for the departure that I'm interested on, departing SIN on 2 October. However, I then get notified of a schedule change, telling me that the flight is now departing on 3 October.

Does anyone know what I'm doing wrong?

ExpertFlyer Voice Sep 19, 2017 10:00 am


Originally Posted by Globaliser (Post 28828418)
Can I please ask for some help using the Flight Schedule Alerts? I'm not sure whether I'm doing it correctly.

I want to monitor the schedule for BA15 which spans three calendar days in local time between LHR and SYD. For example, BA15 on 1 October departs LHR at 2135, flies via SIN and arrives in SYD at 0610 on 3 October. The bits are as follows:-
  • [*]

If I try to set an alert for BA15 LHR-SYD on 1 October, I get an error message saying that the flight's details can't be verified.

If I try to set an alert for BA15 LHR-SIN on 1 October, that works as expected.

If I try to set an alert for BA15 SIN-SYD on 2 October (the local departure date and time of the second sector), the alert is set but for a departure from SIN on 3 October.

If I try to set an alert for BA15 SIN-SYD on 1 October, the alert is set for the departure that I'm interested on, departing SIN on 2 October. However, I then get notified of a schedule change, telling me that the flight is now departing on 3 October.

Does anyone know what I'm doing wrong?

We are taking a look at this, we hadn't seen a flight schedule this complicated before. We have some follow up questions to ask, please email us directly at [email protected]

Globaliser Sep 20, 2017 11:38 am

I thought that I should add here what I've also included in that email, in case anyone else has any pointers or suggestions.

As I posted above, if I set an alert for BA15 SIN-SYD on 1 October, the correct flight is initially watched (departing SIN on 2 October). I then get notified of a schedule change, telling me that the flight is now departing on 3 October.

What I have discovered is that if I use the resubmit button as a quick way of reactivating the alert, it is resubmitted with a local departure date for that sector of 3 October (ie the "new" date that I was alerted of). On the next alert cycle, I then get an alert telling me that the flight is now departing on 4 October - and so on, with the alert moving forward one day at a time.

In fact, on the alert that I've set for this flight (ie originally specifying 1 October), it's currently watching for the departure on 6 October.

maracle Sep 20, 2017 2:00 pm

is there a way to use ExpertFlyer to see historical data? For instance if I'm hoping to standby for a flight, any way to see how often that flight for that day of the week went with unsold seats, or how many standbys cleared?

INDFlyer Sep 21, 2017 2:53 pm

[MENTION=47216]ExpertFlyer Voice[/MENTION]

Can you please contact American Airlines customer service and find out why their agents are not able to see Etihad Guest availability?

Expert flyer shows that Guest Seats are available and Etihad also shows that Guest seats are available but the AA agents can not see the availability.

Please check this thread everyone is reporting the same issue http://www.flyertalk.com/forum/ameri...hread-211.html

INDFlyer Sep 21, 2017 2:56 pm


Originally Posted by SeeBuyFly (Post 28678289)
Etihad plays strange games on their website such that you see different award availability based on whether your search originates in the US or not.

As a specific example, I am looking for JFK-AUH on 12/18 in J. Searching for that one way on etihad.com yields zero Guest Business award seats, whereas searching for AUH-JFK-AUH (with the AUH-JFK leg on any random date preceding 12/18), shows 6+ Guest Business seats for JFK-AUH on 12/18.

My question is, if I sign up for EF, which of these two availabilities will EF display for the JFK-AUH flight?

If you are planning to signup just for Etihad availability it is of no use, it just shows the availability shown in Etihad site, and when you call the agents they will not be able to see the availability.

ExpertFlyer Voice Sep 21, 2017 3:27 pm


Originally Posted by maracle (Post 28839516)
is there a way to use ExpertFlyer to see historical data? For instance if I'm hoping to standby for a flight, any way to see how often that flight for that day of the week went with unsold seats, or how many standbys cleared?

I'm sorry no we don't have historical availability data, only historical fare tariff data.


Originally Posted by INDFlyer (Post 28843587)
[MENTION=47216]ExpertFlyer Voice[/MENTION]

Can you please contact American Airlines customer service and find out why their agents are not able to see Etihad Guest availability?

Expert flyer shows that Guest Seats are available and Etihad also shows that Guest seats are available but the AA agents can not see the availability.

Please check this thread everyone is reporting the same issue http://www.flyertalk.com/forum/ameri...hread-211.html

We don't have control or can change how EY and AA communicate award inventory to each other. The best thing to do would be have as many people as possible write/call AA and report it as a technical issue, especially if you can note that other partners of EY see the award inventory, but just not AA.

INDFlyer Sep 21, 2017 7:50 pm


Originally Posted by ExpertFlyer Voice (Post 28843744)
We don't have control or can change how EY and AA communicate award inventory to each other. The best thing to do would be have as many people as possible write/call AA and report it as a technical issue, especially if you can note that other partners of EY see the award inventory, but just not AA.

You run a company and you provide a service for a fee, why don't you file a complaint to AA for your paying customers and report it as a technical issue.

Globaliser Sep 22, 2017 4:05 am


Originally Posted by INDFlyer (Post 28844412)
You run a company and you provide a service for a fee, why don't you file a complaint to AA for your paying customers and report it as a technical issue.

Possibly because that issue is nothing to do with EF's business or to the service that EF provides to its own customers?

INDFlyer Sep 22, 2017 7:38 am


Originally Posted by Globaliser (Post 28845276)
Possibly because that issue is nothing to do with EF's business or to the service that EF provides to its own customers?

If that’s the case then they should let the users know that the availability shown on expert flyer website is just a number and does not show the actual availability.


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