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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

Globaliser Jun 22, 2017 2:25 am


Originally Posted by ExpertFlyer Voice (Post 28472000)
Also we fixed that issue by changing where we get the BA fare data from, just make sure the BA is the only airline specified in the Fare Information search.

Thanks for the explanation - but I got the result I mentioned at the time that I was posting yesterday, using exactly the data that I set out.

And I have just got the same result now on a similar BA-only search (HKG).

3544quebec Jun 22, 2017 11:12 am


Originally Posted by ExpertFlyer Voice (Post 28470194)
Nothing happened, what do you mean "blank"? Try restarting your browser and clearing your cache. If you need further help please email us directly.

The antepenultimate and penultimate columns on the Fare Information Results page were blank - they were missing the "page" icon and the "routing" icon.

Unfortunately, the Advance Purchase Required column was fine so I didn't get a chance to use the word preantepenultimate which disappoints me greatly

But all is back to normal now so probably just a foiled Putin attack on ExpertFlyer.

Thanks for responding

Keter Jun 25, 2017 8:59 am

The seatmap for VN premium economy in EF returns business class seatmap. Could you please fix this bug? Shall be an easy one.

ExpertFlyer Voice Jun 25, 2017 10:11 am


Originally Posted by Keter (Post 28484372)
The seatmap for VN premium economy in EF returns business class seatmap. Could you please fix this bug? Shall be an easy one.

That depends, please email us the flight information.

FlyingDoctorwu Jun 25, 2017 8:35 pm

What source does EF use to pull Aer Lingus award availability? Apparently United has been known to have phantom availability and I was wondering if it was the same as EF///

thanks
FDW

ExpertFlyer Voice Jun 25, 2017 9:49 pm


Originally Posted by FlyingDoctorwu (Post 28486188)
What source does EF use to pull Aer Lingus award availability? Apparently United has been known to have phantom availability and I was wondering if it was the same as EF///

thanks
FDW

It is coming direct from the airline reservation systems.

-EFV

Keter Jun 26, 2017 12:37 pm


Originally Posted by ExpertFlyer Voice (Post 28486323)
It is coming direct from the airline reservation systems.

-EFV

It does not to other sources:) I would double check. It is clearly another cabin then booking via travel agents. Possibly an incorrect letter in a query.

ExpertFlyer Voice Jun 26, 2017 8:48 pm


Originally Posted by Keter (Post 28488530)
It does not to other sources:) I would double check. It is clearly another cabin then booking via travel agents. Possibly an incorrect letter in a query.

Nothing to double check. The Aer Lingus award inventory on ExpertFlyer comes from the airline reservation systems, which mirrors other accurate sources as per this thread: https://www.flyertalk.com/forum/aer-...l#post28486100

Keter Jun 27, 2017 4:15 am


Originally Posted by ExpertFlyer Voice (Post 28490084)
Nothing to double check. The Aer Lingus award inventory on ExpertFlyer comes from the airline reservation systems, which mirrors other accurate sources as per this thread: https://www.flyertalk.com/forum/aer-...l#post28486100

My question was about Vietnam airlines' seatmap for premium economy. Its not for the first time to persude the EF team, so I know I need some persistence.

If you say the business class seatmap comes for a premium economy cabin directly from the airline in the source you use, please name the source and i will book business class there at the price or premium economy:D

Expedia shows 2-3-2 seatmap for premium economy on VN and that's what it shall be.

ExpertFlyer Voice Jun 27, 2017 9:31 am


Originally Posted by Keter (Post 28490886)
My question was about Vietnam airlines' seatmap for premium economy. Its not for the first time to persude the EF team, so I know I need some persistence.

If you say the business class seatmap comes for a premium economy cabin directly from the airline in the source you use, please name the source and i will book business class there at the price or premium economy:D

Expedia shows 2-3-2 seatmap for premium economy on VN and that's what it shall be.

FlyingDoctorwu was asking about Aer Lingus and that's what we are referring to. If you need help with a VN flight please email us the details directly.

kkl Jul 2, 2017 3:02 am

Trying to create inventory alert for PER-BKK in December Y and F.

I cant seem to pull up the flights under "award and upgrades" for most dates even though there are flights everyday.

But if search under flight availability, the flights shows up?

ExpertFlyer Voice Jul 2, 2017 10:52 am


Originally Posted by kkl (Post 28510264)
Trying to create inventory alert for PER-BKK in December Y and F.

I cant seem to pull up the flights under "award and upgrades" for most dates even though there are flights everyday.

But if search under flight availability, the flights shows up?

Not sure what airline you are referring to, but as likely noted at the top of the results page, many airlines don't return flights that don't have any award inventory in any cabin.

You can still create a Flight Alert for the flight from the results page of the Flight Availability search or via the Create New Flight Alert page. Also you can add a general class, like Y, as an Other Class in the Award search to make the flight show.

cheaptom Jul 10, 2017 12:07 pm

I know Expert Flyer can alert you when certain Award travel becomes available. But for flights that are ALREADY available, can it tell you when it first became available?

For example, on Jan 10, 2018, I see J saaver availability for 2, LAX-PHL-FCO, all on AA metal. Flights 698 and 718.

Very interested if these have been available for a long time, or just recently released as sAAver. Can I find such info with an Expert Flyer subscription?? Thanks

ExpertFlyer Voice Jul 10, 2017 12:27 pm


Originally Posted by cheaptom (Post 28543127)
I know Expert Flyer can alert you when certain Award travel becomes available. But for flights that are ALREADY available, can it tell you when it first became available?

For example, on Jan 10, 2018, I see J saaver availability for 2, LAX-PHL-FCO, all on AA metal. Flights 698 and 718.

Very interested if these have been available for a long time, or just recently released as sAAver. Can I find such info with an Expert Flyer subscription?? Thanks

No I'm sorry we don't store historical availability information.

danger Jul 11, 2017 5:39 am

I'm fairly good up to the intermediate level on ExpertFlyer but using the information, such as a fare basis, to construct a fare elsewhere baffles me.

Can anybody recommend any blog posts or other tools that will guide me through the process?

This post was a good start but I haven't been able to replicate the fare the author found, nor other fares EF returned. Presumably I'm missing a step or two but without some detailed guidance I'm at a loss.


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