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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

chx1975 Feb 19, 2017 3:11 pm
How do I search for AY business award seats? I tried to search for Economy (X) and added Other U but it haven't found anything.

ExpertFlyer Voice Feb 19, 2017 3:45 pm
Originally Posted by chx1975 (Post 27931133)
How do I search for AY business award seats? I tried to search for Economy (X) and added Other U but it haven't found anything.
AY U class isn't listed in the Award & Upgrade search because it is not visible. Adding it to the search won't change that unfortunately.

Globaliser Feb 20, 2017 11:20 am
Originally Posted by ExpertFlyer Voice (Post 27930514)
We are unable to replicate any issues at the moment. If you want us to investigate a possible technical issue, then email us the specific search to [email protected] instead of posting here, thanks.
Speaking for myself, I'm generally posting to this thread to reassure others that they are not alone, rather than using it to alert you and your team.

The error message itself says something along the lines of the support team having already been notified, so if that's right then there doesn't seem to be much point in emailing you separately - would that be a fair inference to draw?

ExpertFlyer Voice Feb 20, 2017 12:50 pm
Originally Posted by Globaliser (Post 27934185)
Speaking for myself, I'm generally posting to this thread to reassure others that they are not alone, rather than using it to alert you and your team.

The error message itself says something along the lines of the support team having already been notified, so if that's right then there doesn't seem to be much point in emailing you separately - would that be a fair inference to draw?
We are notified if there is a major issue with one of our information providers. However if you have a specific search that is causing an issue, or more commonly that someone needs help in interpreting the results, then the best way to get help is to email us with the specific search so we can replicate.

SFO_FT Feb 21, 2017 9:52 pm
Can't access seat maps
 
Same as others, I'm having access problems. AA seat maps won't display. Get the same error message as others. For example, AA233 22Feb17 MIAGRU.

ExpertFlyer Voice Feb 22, 2017 12:19 am
Originally Posted by SFO_FT (Post 27941397)
Same as others, I'm having access problems. AA seat maps won't display. Get the same error message as others. For example, AA233 22Feb17 MIAGRU.
The seat map displays without issue:

Results from ExpertFlyer.com
Code:
Seat Map Search:
Departing MIA on 02/22/17 for GRU
Flying AA flight 233 in First (3-cabin flights only)

        A      D  G      J 
1      X      +  +      +     
2      +      +  +      +     
3      +      +  +      +     
4      +      +  +      +     
        A      D  G      J
Results from ExpertFlyer.com
Code:
Seat Map Search:
Departing MIA on 02/22/17 for GRU
Flying AA flight 233 in Business/2-Cabin Domestic First

        A  B      D  E  G      H  J 
8                                  -  +     
9  W  +  -      +  +  +      -  +  W 
10  W  +  +      +  +  +      +  -  W 
11  W  +  +      +  +  +      +  +  W 
12  W  +  +      +  +  +      +  +  W 
13  W  +  +      +  +  +      +  +  W 
        A  B      D  E  G      H  J
Results from ExpertFlyer.com
Code:
Seat Map Search:
Departing MIA on 02/22/17 for GRU
Flying AA flight 233 in Economy

        A  B      C  D  E  F  G      H  J 
20  W  #  #      -  #  #  #  -      #  #  W 
21  W  -  -      -  #  #  #  #      #  -  W 
22  W  #  -      #  -  -  -  #      #  #  W 
23  W  #  -      #  #  #  #  #      #  #  W 
24  W  #  #      #  #  #  #  -      #  #  W 
25      -  #      #  #  #  #  #      #  #     
26      -  -      X  X  X  X  X      #  #     
27      #  -                              -  -     
28      -  -      -  -  -  -  -      -  -     
29      -  -      -  -  -  -  -      -  -     
30                  -  -  -  -  #                 
31  E  #  -      -  #  #  #  -      -  #  E 
32      #  #      -  #  #  -  -      #  #     
33      #  #      -  -  #  #  -      #  #     
34      #  #      -  -  #  -  -      -  -     
35      -  -      #  -  #  #  -      #  #     
36      -  #      #  #  #  #  #      #  #     
37      -  -      #  #  #  #  -      #  #     
38      #  #      #  #  #  #  #      #  #     
39      #  #      -  -  -  -  #      -  -     
40      -  #      -  -  -  -  -      #  -     
41      #  #      #  #      #  #      #  #     
42      -  #      #  -      -  -      #  -     
43      X  X      #  #      #  #      X  X     
44                  -  -      #  -                 
45      L          X  X      X  X      L         
        A  B      C  D  E  F  G      H  J 




Seats
Premium Only            P                       
Available                +                       
Handicap-Accessible      H                       
Paid & Premium          #                       
Occupied                -                       
Blocked                  X                       
Lavatory                L                       
Paid                    $                       

Location
Exit Row                E                       
Wing                    W                       
Upper Deck              U

onlysuites Feb 24, 2017 10:30 am
Is there anyway to set up a flight alert for a married segment? Say if JFK-FRA-LHR shows J available on the flights individually but not when searched JFK-LHR.

ExpertFlyer Voice Feb 24, 2017 12:28 pm
Originally Posted by onlysuites (Post 27952864)
Is there anyway to set up a flight alert for a married segment? Say if JFK-FRA-LHR shows J available on the flights individually but not when searched JFK-LHR.
I'm sorry but not at this time no.

DavidYYC Feb 24, 2017 5:35 pm
EF is not showing BA Award and Upgrade in Business class. Look at May 19th YYC-LHR, according to the BA website there two seats available for redemption or upgrade, (business class) yet EF shows no availability for that flight. I am doing doing something wrong?

DavidYYC Feb 26, 2017 9:45 am
Originally Posted by DavidYYC (Post 27954707)
EF is not showing BA Award and Upgrade in Business class. Look at May 19th YYC-LHR, according to the BA website there two seats available for redemption or upgrade, (business class) yet EF shows no availability for that flight. I am doing doing something wrong?
I have emailed EF suport about this, but have not yet head back.

The issue of course is if I set up an alert, its not going to return the availability that is there.
(one of the main reasons to subscribe to EF)

batmandds Feb 26, 2017 10:01 am
I am getting the opposite issue. I got an alert this morning that F seats opened up for my TATL flight but the BA site shows nothing.

ExpertFlyer Voice Feb 26, 2017 10:34 pm
Originally Posted by DavidYYC (Post 27954707)
EF is not showing BA Award and Upgrade in Business class. Look at May 19th YYC-LHR, according to the BA website there two seats available for redemption or upgrade, (business class) yet EF shows no availability for that flight. I am doing doing something wrong?
We have heard back from our information provider for BA that the issue has been fixed and the award inventory is now showing. Apparently there was an issue with ex-Canada flights that had to be fixed. We wanted to wait to respond until we had heard back from them.


Originally Posted by batmandds (Post 27960663)
I am getting the opposite issue. I got an alert this morning that F seats opened up for my TATL flight but the BA site shows nothing.
The award inventory could have been taken by then. If you need further help please email us with the specifics.

chejus Mar 5, 2017 6:29 am
If I want to check award space in LATAM, will it help to use the AA award space availability? They are both one world, code share some flights as well. Or will LATAM keep space only for their own flights and even if I see space in AA...it may not be available in LATAM? Thanks.

ExpertFlyer Voice Mar 5, 2017 11:21 am
Originally Posted by chejus (Post 27993222)
If I want to check award space in LATAM, will it help to use the AA award space availability? They are both one world, code share some flights as well. Or will LATAM keep space only for their own flights and even if I see space in AA...it may not be available in LATAM? Thanks.
The AA Award & Upgrade search on ExpertFlyer will only show AA operated flights. LATAM award inventor isn't available on ExpertFlyer.com

Astrophsx Mar 6, 2017 11:47 am
2 Attachment(s)
As far as searching SQ premium award space. Is this available through ExpertFlyer? Or, do I need to use the Singapore Air website? I've done several searches where I see availability on SQ's website, but not ExpertFlyer.

Also, I am getting time out issues on ExpertFlyer today on several of my searches.


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