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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

chongl Nov 5, 2016 9:08 pm
Having issues with Lufthansa award search. I verified via miles and more search that seats are available on a random day 2 weeks in the future. However, EF is not showing that particular flight which is direct.

ExpertFlyer Voice Nov 6, 2016 12:45 am
Originally Posted by chongl (Post 27442518)
Having issues with Lufthansa award search. I verified via miles and more search that seats are available on a random day 2 weeks in the future. However, EF is not showing that particular flight which is direct.
As is noted at the top of the results page for an Lufthansa award search:

The Lufthansa Award search shows partner award inventory. Availability to Miles & More members may be greater.
If you have a question about a particular search/flight, then email us directly.

chongl Nov 6, 2016 2:05 pm
Sorry...I missed that. User error

Grouchy Nov 10, 2016 10:24 am
1 Attachment(s)
Confused why the same Delta coded - KLM operated flight (DL 9489- KL0449) is showing different Z inventory.
Is it because there is no Z inventory on DL 126?

psbaj Nov 10, 2016 3:35 pm
I'm experiencing some difficult to use the award search for Alitalia. I'm looking for GRU to LHR on December and I get: One or more of your requests could not be fulfilled. Please see below for details.
Sometimes it work but I get the error most of the time.
http://i.imgur.com/wOxZkQ8.jpg

ExpertFlyer Voice Nov 10, 2016 3:45 pm
Originally Posted by psbaj (Post 27464230)
I'm experiencing some difficult to use the award search for Alitalia. I'm looking for GRU to LHR on December and I get: One or more of your requests could not be fulfilled. Please see below for details.
Sometimes it work but I get the error most of the time.
Please email all technical support issues to [email protected] This thread is for understanding/using ExpertFlyer, thanks.

ExpertFlyer Voice Nov 10, 2016 3:45 pm
Originally Posted by Grouchy (Post 27463009)
Confused why the same Delta coded - KLM operated flight (DL 9489- KL0449) is showing different Z inventory.
Is it because there is no Z inventory on DL 126?
It's called married segment logic. Airlines have the ability to change the inventory of a flight based on what other flights it is or isn't paired with.

This and other answers can be found in our FAQ: http://www.expertflyer.com/expertflyer-support-faq

ehud Nov 16, 2016 7:50 am
Is the site down??

Flyiboy Nov 16, 2016 8:41 am
Originally Posted by ehud (Post 27487796)
Is the site down??
Just checked here in Sweden. It's working fine on Sarfai and google..

ehud Nov 16, 2016 8:42 am
It's back again..

Gardyloo Nov 18, 2016 7:58 am
Circle fares
 
Checking to see if it's just me or a system glitch (or worse, a policy change?)

I tried to bring up Circle Pacific fares on EF today and couldn't get any results using the "RTW" query inputs. They've disappeared using AA, AC or CX (all I tried) with Canadian, US or Japanese origin points.

These are designated e.g. LCIRxx or DCIRxx fares with Oneworld; I forget the comparable *A designation.

ExpertFlyer Voice Nov 18, 2016 5:55 pm
Originally Posted by Gardyloo (Post 27497154)
Checking to see if it's just me or a system glitch (or worse, a policy change?)

I tried to bring up Circle Pacific fares on EF today and couldn't get any results using the "RTW" query inputs. They've disappeared using AA, AC or CX (all I tried) with Canadian, US or Japanese origin points.

These are designated e.g. LCIRxx or DCIRxx fares with Oneworld; I forget the comparable *A designation.
It's an issue with our reservation system vendor. We have let them know of the issue and they will fix it. Thanks for letting us know.

ExpertFlyer Voice Nov 28, 2016 11:38 am
Originally Posted by Gardyloo (Post 27497154)
Checking to see if it's just me or a system glitch (or worse, a policy change?)

I tried to bring up Circle Pacific fares on EF today and couldn't get any results using the "RTW" query inputs. They've disappeared using AA, AC or CX (all I tried) with Canadian, US or Japanese origin points.

These are designated e.g. LCIRxx or DCIRxx fares with Oneworld; I forget the comparable *A designation.
It looks like the Circle fares have been restored.

UnitedConnection Nov 29, 2016 11:08 am
Is the site down? Can access home page but login attempts all time out.

Zorak Nov 29, 2016 11:27 am
Originally Posted by UnitedConnection (Post 27542044)
Is the site down? Can access home page but login attempts all time out.
I'm able to login. Currently behind a Comcast cable modem connection on the US east coast.


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