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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

Globaliser Sep 22, 2017 8:30 am


Originally Posted by INDFlyer (Post 28845785)
If that’s the case then they should let the users know that the availability shown on expert flyer website is just a number and does not show the actual availability.

I thought you said that the EY availability shown by EF is the same as the availability shown to EY customers?

If EY chooses not to make that inventory available to AA customers, that's nothing to do with EF.

INDFlyer Sep 22, 2017 8:34 am


Originally Posted by Globaliser (Post 28845945)
I thought you said that the EY availability shown by EF is the same as the availability shown to EY customers?

If EY chooses not to make that inventory available to AA customers, that's nothing to do with EF.

When you sell a service to customers for a fee you should make sure that you make it little clear to customers what they are paying for.

TWA884 Sep 22, 2017 9:29 am

Moderator's Note
 
Folks,

This thread is for help and technical assistance using ExpertFlyer.com.

Discussions of how EY and AA display award inventory for their partner airlines' frequent fliers belong in the EY and AA forums.

Future off topic posts will be deleted without further notice.

Thank you for understanding,

TWA884
Moderator

Calchas Sep 22, 2017 9:59 am

Deleted

aktchi Sep 22, 2017 10:50 am

OK, with great hesitation, may I sneak in an EF related question? :D

I am looking at an itinerary which has 3 connections. What is the best way of checking if a specific fare code is available throughout? (EF Flight Availability form only allows for two connections,)

I can of course break the itinerary into two and check for each. However, I am not sure if those answers will apply when everything is put together.

ExpertFlyer Voice Sep 22, 2017 2:57 pm


Originally Posted by aktchi (Post 28846487)
OK, with great hesitation, may I sneak in an EF related question? :D

I am looking at an itinerary which has 3 connections. What is the best way of checking if a specific fare code is available throughout? (EF Flight Availability form only allows for two connections,)

I can of course break the itinerary into two and check for each. However, I am not sure if those answers will apply when everything is put together.

The Flight Availability search has an "At least 2 connections" option. If 3 connections are required for an itinerary that's what will be returned, but the airline reservation systems won't purposefully return a 3 connection option if there are 2 connection options that are available.

However one thing you can try is specify "At least 2 connections" in the search then keep using the Get more results link at the bottom of the page and 3 connection options may show.

The Wolf Sep 25, 2017 1:19 am

Just switched from KVS to EF so will probably have to ask a few simple things now and then.

Regarding award availability - is there a possibility to search accross an alliance, for example all *A or OW availability between a certain city pair?

RodneyBD Sep 25, 2017 9:01 am

New premium subscriber to EF and have a newbie question that I can't find any in this thread or FT-
I'd like to run simple award seat searches to use flying blue mile for transatlantic flights for specific city pairs (and set inventory alerts), but there appears to be some limitations on searching KLM and AF X inventory? It appears X inventory is hidden and will always show up as zero? Or am I just doing something wrong? (apologies if has been covered and I didn't find it-)

Globaliser Sep 25, 2017 10:06 am


Originally Posted by RodneyBD (Post 28856222)
I'd like to run simple award seat searches to use avios for transatlantic flights for specific city pairs (and set inventory alerts), but there appears to be some limitations on searching KLM and AF X inventory? It appears X inventory is hidden and will always show up as zero?

Your use of the word "avios" caught my eye, because as far as I know you cannot use Avios (the currency of the frequent flyer schemes of British Airways, Iberia and Meridiana) to fly on Air France of KLM.

A quick random search for AF X class availability one-way CDG-JFK on 13 February 2018 showed plenty.

RodneyBD Sep 25, 2017 11:07 am

Thanks for the catch (not enough coffee this morning) and thanks for the reply, I must be doing something wrong- here are the results from a couple of inquiries for IAD to AMS on KL - I don't see any "X" inventory...
http://i63.tinypic.com/2vt1b90.jpg

http://i65.tinypic.com/30sa88y.jpg

However when I am logged in to AF and do an award search I found a classic award, see below. I finally just noticed the disclaimer about KLM searches and results inventory that may be available to Flying Blue members, is that what is happening here? Thanks for the assistance!^^^

http://i67.tinypic.com/1rrb52.jpg

ExpertFlyer Voice Sep 25, 2017 11:38 am


Originally Posted by RodneyBD (Post 28856679)
Thanks for the catch (not enough coffee this morning) and thanks for the reply, I must be doing something wrong- here are the results from a couple of inquiries for IAD to AMS on KL - I don't see any "X" inventory...

However when I am logged in to AF and do an award search I found a classic award, see below. I finally just noticed the disclaimer about KLM searches and results inventory that may be available to Flying Blue members, is that what is happening here? Thanks for the assistance!^^^

The answer is in the message in your screen shot:

"The KLM Award search shows partner award inventory. Availability to Flying Blue members may be greater."

As KLM is blocking Award Availability on its trans-Atlantic routes for alliance partners for some dates, that will be the result. You'll also note that the Delta award search also shows no award inventory for that flight.

RodneyBD Sep 25, 2017 3:01 pm

Ok great thanks for helping me muddle through the interface... might be helpful to include the KLM notes along with the other notes you have compiled on other airlines:

https://www.expertflyer.com/popup/he...s.html#notesAF

flyerbobflyer Sep 25, 2017 4:21 pm

1 Attachment(s)
Be gentle with me...

I am looking at this flight:

Search: Departing PHX on 10/02/17 for SNA
Flying AA flight 1456 in Business/2-Cabin Domestic First, Economy

What the heck am I looking at, I have never seen this many "blocked" seats before? Is this a glitch or something else? Screenshot cuts off but the seats are blocked all the way to the last seat...

Ditto Sep 29, 2017 9:44 am


Originally Posted by ExpertFlyer Voice (Post 27953377)
I'm sorry but not at this time no.

Are there any plans to support this any time soon?

ExpertFlyer Voice Sep 29, 2017 10:09 am


Originally Posted by Ditto (Post 28873712)
Are there any plans to support this any time soon?

Nothing that we can share at this time.


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