Yes and I'm finding neither match what is for sale on BA.com
Specifically searching for LHR-MLE (First Class)

But generally all inventory is zeroed out for BA for all routes with UK POS.

The UK Point of Sale is returning all 0's but the USA POS is working correctly. We have contacted British Airways to fix the issue however, in the meantime, we recommend using the USA POS for now.

Is there any update on this that you can share, please?

One important reason is that availability figures using the US POS are often different from the figures using the UK POS, and many of us need to be able to rely on the latter.

One of the current oddities is that alerts for "more than 0" availability using the UK POS are occasionally returning hits. Of course, when I log in to EF itself, the problem is still there and it's all still showing zeroes. But it does give me hope that there will be a fix.

I'm sorry we don't have an update. Our GDS is waiting on BA to fix the issue, we pinged them again earlier today.

I am unable to get to the Visa/Passport/Health information screen. No matter how much I play with font size, screen display, etc. this page keeps
getting cut off for me ( Firefox, PC).

https://cimg6.ibsrv.net/gimg/www.fly...1d83634791.png

Any suggestions?

We just tested on Firefox and couldn't replicate the issue. It could be an add-on, try without them to test. Please email us directly for help.

When are ExpertFlyer going to fix the numerous problems with their BA data supplier? For months info has been incorrect, or missing. What kind of service is this for premium subscribers? Emails to them come back with boilerplate responses passing the buck. For years it's been a vital source of info; now it's being overtaken by its competitors. Innovation is lacking. RFF and SeatSpy provide award info in a timely manner (even if SeatSpy only show BA availability up to 352 days in advance, rather than the necessary 355). Please get your act together, ExpertFlyer.

Where did award availability search for Air Canada go ? I won't renew my subscription if that functionality is missing

See our post on the EF thread in the AC forum: https://www.flyertalk.com/forum/32815731-post25.html

For EXPERTFLYER VOICE:

You replied very quickly to Post 2243 above.
Could you kindly respond to Post 2242 since the BA problem has existed for such a long time.

First, the response that we sent you over email is accurate and not "boiler plate". BA broke things on their side and we have been working with our GDS provider to get them to fix it. We're not happy either that it's not being addressed fast enough, and have been working with our GDS partner to push them. We have been clear and upfront about what isn't working and that we are waiting for BA to fix it. In the meantime if you have no other use for EF's services then you can set you account not to renew or email us directly for any other consideration.

Second, it's not clear why you are comparing our award search to Seat Spy as they do not give flight level award data while ExpertFlyer does, and as such is not a comparison of data sources. When Seat Spy (a fine service itself) and others have the breadth of information and services (Flight Availability, Seat Maps, Award & Upgrades, Fare Tariffs, Timetables, 4 types of unique alerts, etc etc) that ExpertFlyer does, then we can talk about innovation. We've been doing that for the past 15 years.

To [argue with] one of your premium subscribers [redacted] when you have known about the issue with BA for MONTHS is ridiculously stupid business practice. Are you trying to deliberately lose your customer base? Clearly you are by suggesting that I do not renew my subscription.
On this occasion, as in the past, you have conveniently ignored my main point which is that Reward Flight Finder AND SeatSpy have had similar data problems with BA regarding award availability, but they have managed to fix them in a very short amount of time. ExpertFlyer have been having these problems for months and have NOT fixed them.

I am not comparing these two apps with EF, except in the area of BA award availability, one in which you are failing miserably.

Here are excerpts of EF's Email responses from May onwards, that’s six months ago!

May 30: the BA award search was broken for a week until last night as there was a problem with our vendor.

May 31: We will take the BA search offline until the vendor can fix the issue, thanks.

June 4: We are doing everything we can to have this resolved.

June 8: BA award searching has been restored, thank you for your patience.

(UNTRUE - from ExpertFlyer.com: An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding.)

July 10: (when there was extensive availability throughout July and Aug) ExpertFlyer.com: No availability can be found for the date and class(es) specified.

Nov 18: The issue is stemming from our data provider and we have no control over when it will be fixed. We know their team is working diligently to solve the problem. Thank you for your continued patience and we will let you know when the issue has been resolved.

Nov 24 (today): BA award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.

Full Score, we answered your question truthfully, as you requested. While we are happy to engage with our customers here on FT, however that doesn't mean anyone can tell us how/when/if to answer any given question, that is our business decision. I understand all this is frustrating. Patience is a virtue and a hard learned lesson when dealing with airlines and airline data for 15+ years.

So to clear things up, first, regarding:
No, we didn't ignore your point, we answered it. You are assuming that those sites and EF work the same way (they don't) or show the same data (they don't) or use the same data sources (they don't), as such what breaks/fixed on one has no bearing on the other. Apples and oranges. I understand you may not know that as you aren't privy to the internal workings of the various websites, but then please don't argue with us when we explain it. If you're going to ask a question, please be willing to hear the answer.

Second, regarding:
You are making the assumption that there has been one issue that has been going on since May, and that is just not accurate. I went into the logs and the current problem with BA award inventory not being available at all started on October 13, and not before. The "BA award inventory is temporarily unavailable due to an issue with our data provider..." message was put up about a day later once we realized it was not going to be fixed overnight.

The error that happened between May 30th and June 8th was that specific city pairs weren't returning data that should have been, but it wasn't a blanket issue with the service. Again, separate from the issue that started October 13, regardless of what you may think. Further there are many other instances where we know that BA didn't correctly publish, or incorrectly published, their award data so that it didn't match airline websites. This happens more often then one would think, but makes sense when you realize it's all based on 50 yr old mainframe tech where the answer to a question changes depending on how and who is asking.

The "An error has occurred while communicating.." error, that may be returned for any search, is when there is some sort of code/server error or communications error or the system gets back a response that it can't parse or understand, and happens from time to time. GDS/airline API's aren't perfect, neither are web servers. It's not "Untrue", code doesn't lie to you.

You now have 2 choices:

- Wait until the problem is solved and then contact us for possible consideration based on the total time the issue was present (from Oct 13), optionally setting your account not to renew if it's due for renewal soon.
- Contact us now and ask for a pro-rated refund and end your subscription.

Either one we would be happy to do for you, but that's it. Please direct any further correspondence on the matter to us directly as we won't respond to it on this thread.

Regards,
EFV

FYI this has now been fixed by BA today and all POSs in the Flight Availability search are working again, thank you for your patience.