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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

IMH Jan 18, 2020 12:18 am


Originally Posted by ExpertFlyer Voice (Post 31963062)
You mean from the Create New Flight Alert page?

I was actually thinking of schedule change alerts, as these have to be entered 'from scratch' each time.

(Links to set aircraft change alerts and seat alerts are offered from the seat map results pages. I can't comment on flight alerts, sorry.)


Please email this [...] so I can share internally
Might it be possible for you to copy my suggestion here into an internal memo, together with any helpful comments that other users may post? Thank you.

ExpertFlyer Voice Jan 18, 2020 12:37 am


Originally Posted by IMH (Post 31964678)
I was actually thinking of schedule change alerts, as these have to be entered 'from scratch' each time.

You can create schedule change alerts from the Flight Details and Timetable results pages, nothing needs to be entered from scratch.

IMH Jan 18, 2020 12:50 am


Originally Posted by ExpertFlyer Voice (Post 31964704)
You can create schedule change alerts from the Flight Details and Timetable results pages

Thank you. That saves some time. I'd still welcome a link from a (saved) seat map and -- especially -- the ability to pre-populate fields and submit a largely similar alert to one I've just entered.

epigram Jan 23, 2020 7:43 am

I found a fare basis on EF that I wanted to use to book my flights. However, neither my corporate agent, AMEX nor the airline itself could find such a fare in their system(s).
Has anyone encountered this problem before?

gospelle Jan 25, 2020 10:45 am

ExpertFlyer 330 day limitation. Why?
 
Anyone know why a search engine that searches star alliance would not allow searches beyond 330 days in advance when almost half of the alliance releases award seats before that?

​​​​​​Is it using UA to do its searches similar to how kvs uses AE?

BobbySteel Jan 26, 2020 1:39 am


Originally Posted by epigram (Post 31985189)
I found a fare basis on EF that I wanted to use to book my flights. However, neither my corporate agent, AMEX nor the airline itself could find such a fare in their system(s).
Has anyone encountered this problem before?

what point of sale? If your agent is in different country that may explain it.

epigram Jan 27, 2020 8:35 am


Originally Posted by BobbySteel (Post 31995481)
what point of sale? If your agent is in different country that may explain it.

same POS as EF. i managed to get them price another constructed fare with a similar routing but not the routing i want (different gateway city to the country)

gospelle Jan 27, 2020 9:35 am


Originally Posted by gospelle (Post 31993473)
Anyone know why a search engine that searches star alliance would not allow searches beyond 330 days in advance when almost half of the alliance releases award seats before that?

​​​​​​Is it using UA to do its searches similar to how kvs uses AE?

That should read "337 days in advance".
Error message reads: Class Code I: The date specified is too far into the future and not supported by the airline. Please specify a date within 337 days of today.
But of course, it says this on airlines that release award seats well beyond that. WHY? Anyone??

IMH Jan 27, 2020 10:14 am


Originally Posted by gospelle (Post 31999962)
[...] it says this on airlines that release award seats well beyond that. WHY?

You went some way towards answering your question when you first posed it. For some *A airlines (definitely SQ and I believe also NH), if you use EF to look for availability it will give you *A availability, which will often mean fewer options than are available to members of the airlines' own FFPs. In other cases (LX at one point, IIRC) you will see the availability seen by regular members of the airline's FFP.

A search will bring up some threads on this, mainly from 2013-2015.

EF can be helpful when looking for *A availability, but it's not one of its real strengths.

Globaliser Jan 29, 2020 4:09 pm

A quick question about Aircraft Change Alerts, both to find out what recent experience other EF users have had and to see whether ExpertFlyer Voice might be able to shed some light on this.

On 29 February 2016, an announcement was made in the Master Information Thread:-

Originally Posted by ExpertFlyer Voice (Post 26261336)
Hi everyone, we have 2 announcements to make:

First, Aircraft Change Alerts have been enhanced to now take into account if the actual seat layout of the cabin has changed. This check is addition to the existing check for a changed equipment code (both based on the seat map response).

...

However, recently I haven't been receiving the alerts I would have expected to get when a configuration has changed.

In particular, I've noticed this on BA shorthaul flights, where there is a moveable divider between business class and economy, so those cabins can grow or shrink if the divider moves. On 3-3 aircraft, business class is 2-2, so this ought to look like a configuration change; although on 2-2 aircraft (Embraers), both business class and economy are 2-2 and it is just the number of rows in each cabin that changes. If the aircraft type doesn't change, then the total number of rows stays the same if all that's happened is that the divider has moved.

Has there been a change in EF behaviour? Is this type of Aircraft Change Alert still supposed to be functioning? What have other EF users seen?

ExpertFlyer Voice Jan 29, 2020 4:28 pm


Originally Posted by Globaliser (Post 32009825)
A quick question about Aircraft Change Alerts, both to find out what recent experience other EF users have had and to see whether ExpertFlyer Voice might be able to shed some light on this.

On 29 February 2016, an announcement was made in the Master Information Thread:-However, recently I haven't been receiving the alerts I would have expected to get when a configuration has changed.

In particular, I've noticed this on BA shorthaul flights, where there is a moveable divider between business class and economy, so those cabins can grow or shrink if the divider moves. On 3-3 aircraft, business class is 2-2, so this ought to look like a configuration change; although on 2-2 aircraft (Embraers), both business class and economy are 2-2 and it is just the number of rows in each cabin that changes. If the aircraft type doesn't change, then the total number of rows stays the same if all that's happened is that the divider has moved.

Has there been a change in EF behaviour? Is this type of Aircraft Change Alert still supposed to be functioning? What have other EF users seen?

There has been no change and it would be helpful if you emailed us directly so we could look up your account and alert to see a specific example.

pone66 Jan 29, 2020 5:24 pm

Is there any service that competes with ExpertFlyer that also offers seat maps, similar to what ExpertFlyer offers under "Seat Alerts"?

I fly maybe five times a year, so paying them $60 for seat maps is unattractive to me. I would be willing to part with about $10 for a limited number of seat searches per day.

The other thing is I hate the way ExpertFlyer implemented their feature. I do not want a seat alert. I want a way to investigating seat availability whenever I feel like it. You cannot create a SeatAlert without creating an email notification when specific criteria (e.g., a window seat in business class) are met.

ExpertFlyer Voice Jan 29, 2020 8:04 pm


Originally Posted by pone66 (Post 32010025)
Is there any service that competes with ExpertFlyer that also offers seat maps, similar to what ExpertFlyer offers under "Seat Alerts"?

I fly maybe five times a year, so paying them $60 for seat maps is unattractive to me. I would be willing to part with about $10 for a limited number of seat searches per day.

The other thing is I hate the way ExpertFlyer implemented their feature. I do not want a seat alert. I want a way to investigating seat availability whenever I feel like it. You cannot create a SeatAlert without creating an email notification when specific criteria (e.g., a window seat in business class) are met.

If you only need the service 5 months out of the year you can only subscribe for those 5 months. Just set your account not to renew immediately after you reactivate your subscription.

Retrieving the seat maps has a cost for us to provide. So if you feel that looking at a Seat Map on ExpertFlyer, which you can do separately from Seat Alerts, holds value to you over the free alternative of an airline website, then maybe it's worth paying for.

IMH Jan 29, 2020 11:28 pm


Originally Posted by pone66 (Post 32010025)
I hate the way ExpertFlyer implemented their feature. I do not want a seat alert. I want a way to investigating seat availability whenever I feel like it.

That sounds like a standard EF seat map query for a particular flight and date, which you can save and then repeat at any time by selecting it from a drop-down list. Saving queries doesn't generate any emails.

pone66 Jan 30, 2020 12:36 am


Originally Posted by IMH (Post 32010913)
That sounds like a standard EF seat map query for a particular flight and date, which you can save and then repeat at any time by selecting it from a drop-down list. Saving queries doesn't generate any emails.

Is that query feature you reference something that is only exposed to a paying account? On my "free" menu I only see alerts.


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