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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

kkl Dec 22, 2017 9:14 pm

My EF account which was using a Gift Cert is expiring. How do I go about in renewing it?

the GC was a gift and the person was hoping in extending it for another year - xmas present.

ExpertFlyer Voice Dec 23, 2017 1:54 am


Originally Posted by kkl (Post 29207360)
My EF account which was using a Gift Cert is expiring. How do I go about in renewing it?

the GC was a gift and the person was hoping in extending it for another year - xmas present.

You would add your billing information on the My Account page and then set your account to renew on the Subscription tab.

kkl Dec 24, 2017 1:24 am


Originally Posted by ExpertFlyer Voice (Post 29207717)
You would add your billing information on the My Account page and then set your account to renew on the Subscription tab.

How does one receive another 'gift' ?

I could always make a new account but i rather not.

ExpertFlyer Voice Dec 24, 2017 8:04 am


Originally Posted by kkl (Post 29210384)
How does one receive another 'gift' ?

I could always make a new account but i rather not.

As there is no price difference between the gift certificates and the Yearly Premium subscription, why would you need to? It is against our Terms of Use to create multiple accounts and any duplicate accounts will be deleted.

IMH Dec 24, 2017 2:49 pm

Is there any prospect of the amount of advertising and the number of sponsor offers forced on paying customers being reduced? It really doesn't create a very "premium" experience.

ExpertFlyer Voice Dec 24, 2017 4:29 pm


Originally Posted by IMH (Post 29211913)
Is there any prospect of the amount of advertising and the number of sponsor offers forced on paying customers being reduced? It really doesn't create a very "premium" experience.

You can opt-out of both. There is a opt-out link at the bottom of all emails sent and if you would like to block the display ads we recommend the ....... Plus browser plugin.

IMH Dec 24, 2017 4:47 pm


Originally Posted by ExpertFlyer Voice (Post 29212125)
if you would like to block the display ads we recommend the ....... Plus browser plugin.

Thanks for the quick reply.

So far, I haven't been able to find a way to activate an ad blocker on EF without being punished by screens claiming that "Suspicious Activity" has been detected and setting Catcha tests, rather than just allowing me to get on and use the product. Blocking scripts from Facebook also causes EF to not play nice.

Also, the Hertz ad on the main.do page consists of five or six elements that are served from expertflyer.com and therefore require individual blocking. The "sign up to FaceBook" text link is even harder to get rid of.

Flame3601 Dec 24, 2017 6:51 pm

If i setup a Flight Availability Alert while on a premium trial , will that alert stay or will it be void once the trial ends ?

ExpertFlyer Voice Dec 24, 2017 11:12 pm


Originally Posted by IMH (Post 29212155)
Thanks for the quick reply.

So far, I haven't been able to find a way to activate an ad blocker on EF without being punished by screens claiming that "Suspicious Activity" has been detected and setting Catcha tests, rather than just allowing me to get on and use the product. Blocking scripts from Facebook also causes EF to not play nice.

Also, the Hertz ad on the main.do page consists of five or six elements that are served from expertflyer.com and therefore require individual blocking. The "sign up to FaceBook" text link is even harder to get rid of.

You shouldn't be blocking anything that's served from the ExpertFlyer.com domain, and that's not what a standard ad blocker does anyway. The banner ads are not served by our domain. If you need more help than email us directly.

ExpertFlyer Voice Dec 24, 2017 11:13 pm


Originally Posted by Flame3601 (Post 29212308)
If i setup a Flight Availability Alert while on a premium trial , will that alert stay or will it be void once the trial ends ?

If you let a Premium account lapse to Free, for whatever reason, any Flight Alerts will be paused until a Premium subscription is (re)-established.

IMH Dec 25, 2017 6:34 am


Originally Posted by ExpertFlyer Voice (Post 29212675)
The banner ads are not served by our domain.

Okay, but that's not the way it looks, e.g.: http://www.expertflyer.com/include/i...rtz_banner.png

ExpertFlyer Voice Dec 25, 2017 12:29 pm


Originally Posted by IMH (Post 29213201)
Okay, but that's not the way it looks, e.g.: www.expertflyer.com/include/images/hertz_banner.png

We are referring to the banner ads at the very top and bottom of the page, an ad blocker will block those. The Hertz promotion graphic is just on the main page and part of the site itself. If you really dislike looking at it for the few moments between when you login and go to another page, you can use an ad blocker to also block the specific image URL you posted.

Lkaroo Dec 28, 2017 10:14 am

Is it possible to set an alert for a journey with a stopover? I'd like to try and get an alert on a journey where there are some married segment restrictions but the alert function only seems to work for the individual sectors.

ExpertFlyer Voice Dec 28, 2017 10:20 am


Originally Posted by Lkaroo (Post 29223314)
Is it possible to set an alarm for a journey with a stopover? I'd like to try and get an alert on a journey where there are some married segment restrictions but the alert function only seems to work for the individual sectors.

I'm sorry we do not support married segments for alerts at this time.

psbaj Jan 7, 2018 10:33 am

When I search for Base fares from MIL to GRU like this:
https://cimg4.ibsrv.net/gimg/www.fly...15785fbcc0.jpg
I get 248 results:
https://cimg8.ibsrv.net/gimg/www.fly...8c62b748c3.jpg

None of the results shows AD fare SLEAXZ5E (R$732,02). But it shows base fares more expensive than that one.
When I search for the same previous data, just adding the info of the base fare SLEAXZ5E separately, the system shows it without any problem:
https://cimg5.ibsrv.net/gimg/www.fly...05c5fcb30c.jpg


My question is, I know the system shows a maximum of 250 results to searches that don't specify airlines. Why it isn't showing the lowest one first? For example, the AD base fare is lower than AT base fare. There is a sequence of airlines it searches first? That's why it didn't show AD results? Or this is random?


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