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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

ExpertFlyer Voice Jan 31, 2018 1:57 pm


Originally Posted by mrt88 (Post 29363214)
Does expertflyer support married segment logic yet for fare alerts? I wanted to keep an eye out for a specific fare bucket in AAA-BBB-CCC, this bucket is available in AAA-BBB and BBB-CCC, but not when married.

No ExpertFlyer Flight Alerts are per segment at this time.

DragonSoul Feb 1, 2018 8:33 pm

Set up my first-ever seat alerts on EF and wanted to confirm that for the Blocked Seats option, I can only select booked blocked seats, not unoccupied blocked seats. Right?

ExpertFlyer Voice Feb 1, 2018 10:43 pm


Originally Posted by DragonSoul (Post 29369544)
Set up my first-ever seat alerts on EF and wanted to confirm that for the Blocked Seats option, I can only select booked blocked seats, not unoccupied blocked seats. Right?

There is no such thing as a "booked blocked seat", that would just be an Occupied seat. Blocked seats are not booked, they are just blocked from assignment by a passenger until a later time.

DragonSoul Feb 1, 2018 11:08 pm


Originally Posted by ExpertFlyer Voice (Post 29369792)
There is no such thing as a "booked blocked seat", that would just be an Occupied seat. Blocked seats are not booked, they are just blocked from assignment by a passenger until a later time.

Thanks, total n00b and trying to understand this. By "booked blocked seats" I mean they were marked as blocked but have since been booked. Those I can select for a seat alert.

Anyway, is it right that I can't make an alert for selected blocked seats if I check the Include Blocked Seats option? Half the seats are marked as "blocked" on EF (with a few now marked as occupied interspersed among them), and I would like to be alerted when they will possibly be available.

Globaliser Feb 2, 2018 2:50 am


Originally Posted by DragonSoul (Post 29369851)
Anyway, is it right that I can't make an alert for selected blocked seats if I check the Include Blocked Seats option?

The easiest way to think of it is this: You cannot set an alert for a seat which is currently available, only for seats which are not currently available. Selecting the "Include Blocked seats" option means "Treat blocked seats as already available", so that they are excluded from the seats which you can set for the alert.

The EF wording is confusing, but that is the way that the site seems to work.

ExpertFlyer Voice Feb 2, 2018 12:04 pm


Originally Posted by Globaliser (Post 29370372)
The easiest way to think of it is this: You cannot set an alert for a seat which is currently available, only for seats which are not currently available. Selecting the "Include Blocked seats" option means "Treat blocked seats as already available", so that they are excluded from the seats which you can set for the alert.

The EF wording is confusing, but that is the way that the site seems to work.

Correct, it's explained on the Help popup for creating a Seat Alert: https://www.expertflyer.com/popup/he...eat-alert.html

DragonSoul Feb 4, 2018 7:13 pm


Originally Posted by ExpertFlyer Voice (Post 29372327)
Correct, it's explained on the Help popup for creating a Seat Alert: https://www.expertflyer.com/popup/he...eat-alert.html

Thanks. Didn't come across that when I was searching. Safely bookmarked!

The Wolf Feb 5, 2018 3:58 am

Hi all - searching for award inventory BRU-DAC or DUS-DAC in *A with Expertflyer.
Does it matter wether I use airline Lufthansa / Singapore / Thai for example? I am a miles&more member myself, and I notice that each of these 3 give different award inventory. For example airline LH gives me mostly TK routings via IST, and none via BKK or SIN. Using SIN I am mostly seeing routings via HND.

Do you guys recommend to search segment per segment and somehow 'marry' them together myself?

DoTheBartMan Feb 5, 2018 7:52 am

Any possibility of adding Finnair business class award availability ("U" booking class) to the list of predefined classes? Right now, only economy awards ("X" class) is a predefined class, and trying to specify "U" class manually doesn't return any results even when there are business class seats available for booking via airline websites. One example: March 22nd, HEL-ARN.
(Yes, that is confirmed availability on aa.com, not phantom availability)

https://cimg0.ibsrv.net/gimg/www.fly...ddb33688ab.png

https://cimg7.ibsrv.net/gimg/www.fly...a63544a389.png

https://cimg8.ibsrv.net/gimg/www.fly...40e1535ae5.png

ExpertFlyer Voice Feb 5, 2018 2:05 pm


Originally Posted by The Wolf (Post 29380867)
Hi all - searching for award inventory BRU-DAC or DUS-DAC in *A with Expertflyer.
Does it matter wether I use airline Lufthansa / Singapore / Thai for example? I am a miles&more member myself, and I notice that each of these 3 give different award inventory. For example airline LH gives me mostly TK routings via IST, and none via BKK or SIN. Using SIN I am mostly seeing routings via HND.

Do you guys recommend to search segment per segment and somehow 'marry' them together myself?

You select the operating airline who's awards you want to search for. If you know your itinerary will be multi-airline, you may want to search for a single airlines worth of segments at a time then combine the results.

ExpertFlyer Voice Feb 5, 2018 2:06 pm


Originally Posted by DoTheBartMan (Post 29381394)
Any possibility of adding Finnair business class award availability ("U" booking class) to the list of predefined classes? Right now, only economy awards ("X" class) is a predefined class, and trying to specify "U" class manually doesn't return any results even when there are business class seats available for booking via airline websites. One example: March 22nd, HEL-ARN.
(Yes, that is confirmed availability on aa.com, not phantom availability)

U class is not published and therefore not available to ExpertFlyer. If it was it would have been listed.

knit-in Feb 9, 2018 10:58 pm

Delta cannot see Mar 1 availability that I received a EF notification for a few hours ago. The flight I am trying to redeem with Skymiles is CZ 602 SYD-CAN.

This is my first time using Expert Flyer, so I am not sure if DL sees all availability that EF sees or does EF occasionally see phantom availability?

IMH Feb 10, 2018 7:39 am


Originally Posted by knit-in (Post 29400526)
Mar 1 [...] CZ 602 SYD-CAN

Looking now on EF, I'm seeing O1 X0 on that flight. Looking on delta.com, that business class seat is offered to me for 65,000 miles and 96.48 USD.

Maybe you got a subpar agent. Maybe s/he didn't understand you wanted business class (assuming you do). Or maybe the availability EF alerted to you was taken and then re-released, or taken and later replaced with new award inventory.

Either way: if you want that seat and you're online reading this: try again!

knit-in Feb 10, 2018 2:48 pm


Originally Posted by IMH (Post 29401322)
Looking now on EF, I'm seeing O1 X0 on that flight. Looking on delta.com, that business class seat is offered to me for 65,000 miles and 96.48 USD.

Maybe you got a subpar agent. Maybe s/he didn't understand you wanted business class (assuming you do). Or maybe the availability EF alerted to you was taken and then re-released, or taken and later replaced with new award inventory.

Either way: if you want that seat and you're online reading this: try again!

I did indeed get a less than competent agent last night. I was very specific about the class of service (Business). This morning I called again and was lucky to get a superb agent who found the inventory and was done within five minutes. I was looking for SYD-CAN-DEL in Business. It was 80,000 Skymiles and USD 132.

So, from my first experience using Expert Flyer, I can say with some certainty that EF inventory is quite reliable, although there is at least one post in the "Using Skymiles on SkyTeam and Other Partners" thread over on the Delta forum that suggests that DL agents can't see CZ inventory that shows up on Expert Flyer.

DoTheBartMan Feb 10, 2018 3:09 pm


Originally Posted by ExpertFlyer Voice (Post 29382929)
U class is not published and therefore not available to ExpertFlyer. If it was it would have been listed.

Thanks for the reply
(and apologies for my late "thank you")


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