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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

747FC Jun 15, 2024 4:56 pm


Originally Posted by rjn21 (Post 36307889)
Same on Apple.


Worked for me on Apple yesterday. Did you get some sort of error message?

rjn21 Jun 15, 2024 11:09 pm


Originally Posted by 747FC (Post 36308079)
Worked for me on Apple yesterday. Did you get some sort of error message?

No error message, just it made a forced logout and now you can’t press “sign in” when the username and password is entered. Same issue as a few months back. The full www desktop and mobile version works ok.

Alchemist007 Jun 17, 2024 3:36 pm


Originally Posted by rjn21 (Post 36308514)
No error message, just it made a forced logout and now you can’t press “sign in” when the username and password is entered. Same issue as a few months back. The full www desktop and mobile version works ok.

Same situation on android OS

LiquidHonesty Jun 18, 2024 11:30 pm

Is EF having issues with AA awards? Have a trigger for AA C availability in September RT, and last night both directions flagged for having availability, but chatted with AA and there really were none. Sure enough, this morning checked and it said 0. So I set the alerts back up. Tonight, around the same time, BAM, alerted again and EF is showing 7 available, but I suspect once again it's phantom. Kind of annoying all the false positives.....

Update: chatted with AA and once again, it's really not there....

cbfh Jun 19, 2024 9:21 am


Originally Posted by LiquidHonesty (Post 36314998)
Is EF having issues with AA awards? Have a trigger for AA C availability in September RT, and last night both directions flagged for having availability, but chatted with AA and there really were none. Sure enough, this morning checked and it said 0. So I set the alerts back up. Tonight, around the same time, BAM, alerted again and EF is showing 7 available, but I suspect once again it's phantom. Kind of annoying all the false positives.....

Update: chatted with AA and once again, it's really not there....

I am having a similar issue with EF, but with upgrade availability space (A) in July. Twice EF has sent me alerts about finding availability. Checked with EP desk and no space found. Also checked on EF after getting email alert and sure enough it shows 0 availability.

crazyarmadillo Jun 19, 2024 10:15 am

Seat alerts on Android still not working since last 10days or so, anyone have any updates if it will ever be fixed ?

I have same error trying to sign in as posted above. Also if you try to reset password it says can't connect.

Expert flyer did email me some months ago saying they were no longer going to support 'seat alerts' app, but the app did continue to work on Android until just recently.

LiquidHonesty Jun 20, 2024 12:04 am


Originally Posted by cbfh (Post 36315833)
I am having a similar issue with EF, but with upgrade availability space (A) in July. Twice EF has sent me alerts about finding availability. Checked with EP desk and no space found. Also checked on EF after getting email alert and sure enough it shows 0 availability.

Mahalo, glad to know I'm not alone :-)

crazyarmadillo Jun 21, 2024 3:41 am

The seat alerts on Android working again, thankfully. I was missing it. The web interface which still worked, is just not the same and I found myself not bothering looking at all.

Glad it's working again.

houstr8male Jun 28, 2024 10:25 am

Can’t log in on mobile website using iPhone. It says “subscription expired please visit full website on desktop to reactivate. Login works fine on laptop and my subscription is not expired. This has been going on for several days

ConstellationClass Jun 28, 2024 3:44 pm

ExpertFlyer's timetable search function has suddenly become essentially unusable for me when using "Search by Arrival/Departure City." Even when filtering for codeshare flights and direct flights, results for every city on every date I've tried for the last few days are showing all kinds of crazy connections with ground freight service--for example, this is for a random date ex-MXP:
https://cimg8.ibsrv.net/gimg/www.fly...84d0c5bcdb.png

sammyg901 Jul 1, 2024 4:21 am

Just came here to say this too - very weird and has broken a feature that I found useful

747FC Jul 1, 2024 8:42 am

ConstellationClass and sammyg901 : please report back any attempts to reach out to EF customer care.

ConstellationClass Jul 1, 2024 11:30 am


Originally Posted by 747FC (Post 36343628)
ConstellationClass and sammyg901 : please report back any attempts to reach out to EF customer care.

I emailed customercare @ expert flyer and received the following: "Hi, thank you for your email. We have recently updated our Timestables. The information shown reflects the data we have access to. We regret any inconvenience this may have caused. Feel free to reach out if you have any additional questions!

Thank you,
The ExpertFlyer.com Team "

Which is not what I would call a helpful resolution.

mec72 Jul 2, 2024 7:26 pm


Originally Posted by ConstellationClass (Post 36344135)
I emailed customercare @ expert flyer and received the following: "Hi, thank you for your email. We have recently updated our Timestables. The information shown reflects the data we have access to. We regret any inconvenience this may have caused. Feel free to reach out if you have any additional questions!

Thank you,
The ExpertFlyer.com Team "

The fact that they can't spell the word "timetable" does not inspire confidence...

What a useless response...

WannaTheater Jul 2, 2024 7:45 pm


Originally Posted by mec72 (Post 36348066)

The fact that they can't spell the word "timetable" does not inspire confidence...

What a useless response...

The response makes sense. My guess is they are using a variety of methods to get data (API calls, web services, scraping, etc), and if the data services have changed the data they are making available, then EF can only display what they have access to.


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