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Originally Posted by TheDudeAbides
(Post 35992687)
I don't think this is correct. I have several flight schedule alerts currently set that are off by 5 hours. If I click on the magnifying glass icon, I get the following pop up response: The flight schedule has changed for "Your trip alert AAA-BBB". It has been like this for days now, yet I am not receiving any notification.
In other words, EF's system recognizes that there is a flight schedule change based on the alert, but NO notification is being sent. I don't know if this is still a glitch that hasn't been fixed or if they have stopped sweeping or dramatically reduced the frequency of sweeps, but here we are a week later and NO notification. IMHO and for my $99, that sorta defeats the purpose of setting an alert. YMMV. |
Originally Posted by PlaneSpeaking
(Post 35992702)
Actually, you’re right as having just checked, all of the alerts I set (again!!) are now out again and I haven’t received any notifications. I’ll get back onto them now but this is very shoddy.
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Several days ago, I emailed them an inquiry about whether it was safe to set new alerts, or if the system was still was not effectively processing the information. They never responded to my email. Not a good look.
Are there other sites beside FT in which EF is discussed? |
Originally Posted by lopinc1
(Post 35993028)
You may want to check to see if newly created schedule alerts are ok and it's just an issue with existing ones. If so, point that out to support.
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Ugh, glad i checked back here. SOME that I resubmitted show the correct time. Others are off by 5 hours still. And, as others pointed out, if you click the magnifying glass it'll tell you that the schedule has changed.
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As this is not AA specific, I shall send this thread to the Travel Tools forum.
~Moderator AAdvantage forum co-moderator |
Good grief. Just another set of 5-hour wrong emails from ExpertFlyer after I spent the other day re-creating them.
WTH |
Originally Posted by hurnik
(Post 36004711)
Good grief. Just another set of 5-hour wrong emails from ExpertFlyer after I spent the other day re-creating them.
WTH |
Originally Posted by hurnik
(Post 36004711)
Good grief. Just another set of 5-hour wrong emails from ExpertFlyer after I spent the other day re-creating them.
WTH
Originally Posted by Traveler56789
(Post 36004717)
Same here. All of my alerts went off today (again)
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Originally Posted by hurnik
(Post 36004711)
Good grief. Just another set of 5-hour wrong emails from ExpertFlyer after I spent the other day re-creating them.
WTH |
OMG, make it stop. On the third round of emails now.
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I got a whole bunch of alerts today, and each one changed from their previous erroneous times to the correct and original times. Problem is that when I went into EF to see if the alerts were still active, not only were they not active, but there was no record of the alerts in the notified or expired tabs. Very weird.
Wish EF would communicate with its clients. An apology message letting us know that they are working on it would be the right thing to do. |
Have any other Delta flyers noticed that for the last week there’s been no Delta inventory? You can see Delta flight schedules but they’re all zeroed out. I’ve emailed twice and heard nothing back from Support.
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And round #4 begins.
I did open a ticket, but obviously no response from them other than the hourly bombardment of emails. |
Originally Posted by 747FC
(Post 36005076)
I got a whole bunch of alerts today, and each one changed from their previous erroneous times to the correct and original times. Problem is that when I went into EF to see if the alerts were still active, not only were they not active, but there was no record of the alerts in the notified or expired tabs. Very weird.
Wish EF would communicate with its clients. An apology message letting us know that they are working on it would be the right thing to do. |
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