Please report back if you get get any communication.

Enough is enough. I was scheduled to renew in a few days, but now the "Cancel Future Renewals" button has been pushed.

My issue today is a triggered open seat alert. Was notified via text/email 6 times so far; every half hour or so.

Me too, except mine is an alert for a long since deleted Flight Alert. It just keeps notifying me over and over.

This is ridiculous indeed. I’d like some compensation before my next renewal.

I have about 20 alerts across different carriers, a week or so ago I had all my flights give a false alarm schedule change. Today only my EK flights. Anyone else had an airline specific one today?

540 wrong lh and lx alerts in 12 hours. I think their head of IT is likely to get sacked soon.

Much as I love expertflyer, I am beginning to wonder whether anyone is actually working there or it is just rusting away. The basic functionality works okay, except for this annoying repeated bug with firing all our alerts, but the user interface appears to have been unchanged for about a decade. There are quite simple things they could do to improve basic usability and to make the experience on an iPad much better. I sent some suggestions months ago and got a courteous response, but I do not feel that any active development is going on. There is a blog link which is to a broken page so, they have abandoned their communication channel to customers.

Since yesterday, I’ve received over 400 alerts and they’re still coming in. It’s beyond ridiculous and their customer services are not replying to emails now either.

please do all act with you wallet and turn off auto renew today. Perhaps that’s going to cause some reaction

wow that’s nuts! I just came here to say that I received more than 50 email alerts in the last 24 hours for an alert that I had deleted a couple of days ago.

I bet the alerts keep being triggered because the back end has some outdated / invalid protocol still active.
Oversight during the upgrade / mainentance phase of its "data" source i suppose.

https://www.reddit.com/r/awardtravel...notifications/
&
https://www.reddit.com/r/awardtravel...yer/?rdt=58525

I'm really not sure how much more evidence that folks need in order to understand that this tool is being allowed to slowly asphyxiate and die. It appears there will no further investment in this tool and they will just milk subscription money from those that just keep renewing hoping things will improve.

At this point, I'd only consider paying for EF occasionally, a month at a time, if I had a specific need that EF could meet, but no way I'd give them an annual fee up front at this point.

I guess the interesting/confusing question is why in the world did Red Ventures purchase Expert Flyer to begin with? They seem to have done exactly nothing with it...

Regards

l
So tempting to write an auto reflector script that logs a help desk case for every spurious alert but that wouldn’t be kind or helpful :-)

Not kind.
Not helpful.
But very funny!!

It seems like maybe they know the alerts triggered incorrectly and are manually re-instating them, only for the flaw to make the alert go off again....

This product is definitely in maintenance mode only. Collect the yearly fee until the expenses exceed the revenue and then kill the service.