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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

f4freeJunior Dec 24, 2023 6:14 am


Originally Posted by ExpertFlyer Voice (Post 35127562)
The Fare Information search is returning what is published in the GDSs. If you need further help please email us with a specific search as compared to something else that uses a GDS, like an OTA.

Hi there
That issue is still there. No LH fares ex CAI in EF.
please fix that. Those fares exist, you can book it on LH's website etc.
merry Christmas

supine Dec 24, 2023 11:57 am


Originally Posted by f4freeJunior (Post 35846683)
Hi there
That issue is still there. No LH fares ex CAI in EF.
please fix that. Those fares exist, you can book it on LH's website etc.
merry Christmas

The person behind EF Voice no longer works there.

If you want them to see your feedback you'll need to contact EF support.

anthony.a Jan 4, 2024 2:21 am

is expertflyer down? i cant seem to check flight availability at all.

droopydog Jan 4, 2024 3:16 am


Originally Posted by anthony.a (Post 35874546)
is expertflyer down? i cant seem to check flight availability at all.

yes. Something is broken. After a long time and likely some sort of timeout, it is saying no flights available in response to any search (at least any search I did).

Gastrocnemius Jan 4, 2024 5:44 am


Originally Posted by anthony.a (Post 35874546)
is expertflyer down? i cant seem to check flight availability at all.

I too cannot get searches to load- their payment system fell over yesterday too

Zorak Jan 4, 2024 6:55 am

I can't even get the EF front page to load right now, "504 Gateway Time-out"

Alchemist007 Jan 4, 2024 7:22 am

App not working either and not allowing to log in... how is this a paid service is beyond me

anabolism Jan 4, 2024 7:32 am

EF does seem to be having a significant problem now.


Originally Posted by anthony.a (Post 35874546)
is expertflyer down? i cant seem to check flight availability at all.


Originally Posted by droopydog (Post 35874614)
yes. Something is broken. After a long time and likely some sort of timeout, it is saying no flights available in response to any search (at least any search I did).


Originally Posted by Gastrocnemius (Post 35874876)
I too cannot get searches to load- their payment system fell over yesterday too


Originally Posted by Zorak (Post 35875047)
I can't even get the EF front page to load right now, "504 Gateway Time-out"


Originally Posted by Alchemist007 (Post 35875113)
App not working either and not allowing to log in... how is this a paid service is beyond me


hugolover Jan 4, 2024 7:52 am

Can Brian fix this?

WillTravel4Food Jan 4, 2024 8:34 am

Well, at least they now have their fail-over landing page up and running. My guess is the last (?) SysAdmin in the company is down in their basement home office working to fix this. Fortunately I don't need to use my account today...or tomorrow...or even the day after.

anabolism Jan 4, 2024 10:06 am

Seems to be back up
 
It seems to be back up now.


Originally Posted by anabolism (Post 35875140)
EF does seem to be having a significant problem now.


hurnik Jan 5, 2024 2:15 pm

Not sure if this forum or the UA forum is best to ask. From what I gather, if I wanted to use Turkish miles to book a United flight, I need to find "I" (as in upper case i) inventory on United? If so, I first tried using the Flight Availability, but it says I need to use the Award and Upgrade Search. The problem is that UA is not an available airline to search under the Award and Upgrade section. Am I missing something?

RetiredATLATC Jan 6, 2024 11:20 am

I'm still not getting seat alerts when a seat opens up. Frustrating and seriously considering not extending my subscription.

NickRivas Jan 8, 2024 12:40 pm

I also had the FB issue and couldn't log in, I e-mailed them and they let me do the normal log in but now I'm having trouble renewing my subscription.

Could someone be kind to check the seat map for Iberia (IB) fight 6453 on Jan 23? I need to know if it's the updated suite a350 or not, and for that I'd like to know if the PE cabin has 24 or 28 seats, thanks!

pdeut Jan 8, 2024 1:57 pm


Originally Posted by NickRivas (Post 35889351)
I also had the FB issue and couldn't log in, I e-mailed them and they let me do the normal log in but now I'm having trouble renewing my subscription.

Could someone be kind to check the seat map for Iberia (IB) fight 6453 on Jan 23? I need to know if it's the updated suite a350 or not, and for that I'd like to know if the PE cabin has 24 or 28 seats, thanks!

Showing 24 seats in PE


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