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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

legalalien Nov 29, 2023 5:58 am


Originally Posted by TheDudeAbides (Post 35779159)
ExpertFlyer really needs to address this as it also prevents the seat alert function from working.

AA seat maps have been working for me this morning.

TheDudeAbides Nov 29, 2023 9:41 am


Originally Posted by legalalien (Post 35780738)
AA seat maps have been working for me this morning.

For me too. I received a reply to my query at expertflyer.com this morning indicating that they had addressed the issue.

pye1201 Nov 29, 2023 1:24 pm

Thanks Pandaperth - I'll just have to be more patient.....:rolleyes:

Amon_Ra_ Dec 1, 2023 3:34 pm

Been having issues trying to upgrade a free account to premium. When I try and enter my billing information and click next, it simply returns me to the homepage. Anyone encounter a similar issue? Ang known workaround for this??

Utskicat Dec 9, 2023 6:53 pm

URGENT: Expert Flyer Facebook login down
 
It appears that the Facebook login option is down. See my screenshot below. I tried logging in with the username and password but it says that since my account was created with Facebook I must use the Facebook login. Does anybody have a Support email address to send to EF? I tried Support at expert flyer .com but it bounced.

https://cimg0.ibsrv.net/gimg/www.fly...769cb2883.jpeg

TWA884 Dec 9, 2023 7:03 pm


Originally Posted by Utskicat (Post 35809784)
Does anybody have a Support email address to send to EF? I tried Support at expert flyer .com but it bounced.

According to the wikipost, it is [email protected] .

Utskicat Dec 9, 2023 7:22 pm


Originally Posted by TWA884 (Post 35809801)
According to the wikipost, it is [email protected] .

Thanks so much. I missed that. Is anyone else experiencing this issue?

eggheaddc Dec 9, 2023 7:35 pm

I'm having the same issue.

Julian Phillips Dec 11, 2023 1:08 pm


Originally Posted by Utskicat (Post 35809784)
It appears that the Facebook login option is down. See my screenshot below. I tried logging in with the username and password but it says that since my account was created with Facebook I must use the Facebook login. Does anybody have a Support email address to send to EF? I tried Support at expert flyer .com but it bounced.

https://cimg0.ibsrv.net/gimg/www.fly...769cb2883.jpeg

same issue with me too - unable to access site

gcashin Dec 11, 2023 6:57 pm


Originally Posted by Utskicat (Post 35809784)
It appears that the Facebook login option is down. See my screenshot below. I tried logging in with the username and password but it says that since my account was created with Facebook I must use the Facebook login. Does anybody have a Support email address to send to EF? I tried Support at expert flyer .com but it bounced.

Still having the same issue here, very frustrating. Can't log in via Facebook and won't let me login otherwise as the account was originally created to log in via Facebook.

Utskicat Dec 11, 2023 7:18 pm


Originally Posted by gcashin (Post 35815128)
Still having the same issue here, very frustrating. Can't log in via Facebook and won't let me login otherwise as the account was originally created to log in via Facebook.

I sent an email in over the weekend. They responded first thing this morning saying that they were aware of the issue and were researching. I don't know why its still down. They probably let some sort of api subscription expire is my guess. They were able to convert my login type to email / password and sent me a password reset email. It works fine now that way. I leave on a big trip this week and needed EF over the weekend so I just signed up for a free trial using another email to get me through the weekend.

jowlymonster Dec 13, 2023 12:14 am

Glad to hear they can convert the login- I used Facebook login originally, and am hitting the same issue.

Jonesdds Dec 15, 2023 9:25 am

F space on BA
 
I realize EP can’t show premium space for BA flights. However, I’ve been seeing AA mile redemptions pop up on BA flights for F from time to time. I thought booking F on BA with AA miles is not possible. If I search for F award space code Z on AA will I see space if opens up on BA on EP?

LondonAussie Dec 16, 2023 4:31 am


Originally Posted by gcashin (Post 35815128)
Still having the same issue here, very frustrating. Can't log in via Facebook and won't let me login otherwise as the account was originally created to log in via Facebook.

Also having this issue. Is there a way to remove the Facebook association and use your email address as a regular login?

gcashin Dec 16, 2023 8:23 am


Originally Posted by LondonAussie (Post 35826333)
Also having this issue. Is there a way to remove the Facebook association and use your email address as a regular login?

I contacted them with the email address shared above and they got back to me the next day and were able to change it from Facebook to email login. Seems like you need to contact them to change the login method.


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