Appreciate you bringing this to our attention. Sending you a PM! We will have our team look into this issue.

Ugh, they are trying to roll the new stuff out again. Same issues as last time, what I have reported multiple times has still not been fixed. Guess they really don’t care.

SQ - unable to view seatmaps (for Business/First Class too) for flights within the next 3 hours

We are looking into the issue with SQ Seat Maps as well. Once we hear back with more details, we will be sure to give you an update!

Wiki Needs Updating
 

ExpertFlyer Voice , since you are around and active, I would suggest that you edit the Wiki that says that there is no customer support offered by EF. That is obviously now incorrect. I'd change it myself, but I thought you might want to be your own "voice."

Good catch! Took a stab at an initial update, will keep updating. Thanks for flagging.

I have had a flight alert saved for several months looking for at least 1 availability of a particular fare class. I just happened to check manually today and there was availability! My alert never fired. Now I wonder how many other of my alerts haven't fired. There was a schedule change since creating the alert, but the day, flight number, and fare class I wanted to be alerted on stayed the same.

Thanks for flagging. Can you please share the flight & fare class details via DM or share to [email protected]? We'll investigate.

Email sent.

FYI Still no distinction between occupied and blocked seats on LH/LX/OS/LO/BT flights seatmaps.

Thanks for flagging. Can you please share the details of the flight you're searching for via DM or email to [email protected]? That will help us debug

So given the first rollout of the 'new' mobile experience was a complete disaster and the website still says in salmon-colored background "A new and improved mobile web experience is coming in the next few days", when exactly do we expect the updated interface? If the new pages aren't coming soon, please get rid of the banner that has to load on every single page (it's annoying).

-RM

FYI, the same also applies for BA flights now - e.g. row 1 on every short haul flight shows as 'occupied' when in reality the seats are often just blocked for OWE members.

Hey All,

Just a quick heads up - we have some scheduled maintenance planned for tomorrow, July 16th from 6:30 - 8:30 AM EST. During this time Expertflyer.com will be down, but you will continue to receive alerts.

Afterward, you will have access to our new and improved mobile experience.

Here's what you'll see after the maintenance window:

• Redesigned mobile experience with added functionality & easier navigation
• You'll be able to search for +/- 3 days on mobile
• The desktop experience remains mostly the same, but with a more modern look
• Text alerts are back

Important notes:

• Same login credentials will work. No need to reset passwords or create new accounts.
• All your alerts, saved queries, and preferences will be automatically transferred
  

Some functional inconsistencies:

In Flight Availability Search, sometimes selecting Direct/Non-Stop only will still show connecting itineraries:

https://cimg8.ibsrv.net/gimg/www.fly...b0a535ed15.jpg
https://cimg3.ibsrv.net/gimg/www.fly...7a596c1cd9.jpg

But other times it will correctly show just the non-stops:

https://cimg0.ibsrv.net/gimg/www.fly...e3ada6b6f7.jpg

https://cimg2.ibsrv.net/gimg/www.fly...c2e00782aa.jpg