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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

PlaneSpeaking Jun 5, 2025 3:55 am


Originally Posted by lgladdy (Post 37128164)
I’m on BA754 but I tried every BSL flight today (AUS too, just to check if it was only short haul)

Sorry, I mucked up with my last message. I tried your flights for today, tomorrow and a random LCA flight for tomorrow with all returning errors on EF. However, I tried my Saturday flight on EF and bizarrely, that showed the seat map. Given the email notification issues we’re currently experiencing with EF, I’d say it’s probably them but then if you’re not seeing anything on BA either, it might be a mix of the two and BA may even have adjusted what people can see although this would be very strange if you’re checking in for a flight today or tomorrow and have yet to choose a seat. Sorry, I appreciate this is a bit of a non-answer.

BA6501 Jun 5, 2025 5:55 pm

Same here, can't view any BA seatmaps within 72 hours of departure. Up until yesterday, I could see them even after departure, as has been the case for many years.

PlaneSpeaking Jun 6, 2025 2:20 am


Originally Posted by BA6501 (Post 37129611)
Same here, can't view any BA seatmaps within 72 hours of departure. Up until yesterday, I could see them even after departure, as has been the case for many years.

Ok, so the seat map for my flight tomorrow morning is no longer showing on EF but my evening return on Sunday is so it must be a 48-hour restriction rather than 72. However, I just checked in for tomorrow morning’s flight and was able to view the seat map on BA’s site so it does feel as though this may actually be an EF issue which surprised me. EF ‘simply’ pulls through the available data so the question is given that it’s available on BA for tomorrow’s flight, why isn’t it available to EF? Everything else seems to work, including load factors which I tested against BA’s site. For example, EF says there are 4 seats available in CE for tomorrow morning so I did a dummy purchase for 4 seats (that was fine) and for 5 seats (not available) so they seem to be getting some but not all of the data. Very odd. EF peeps, you’ve gone very quiet - any comment please?

lotterhansa Jun 6, 2025 8:36 am


Originally Posted by PlaneSpeaking (Post 37130164)
However, I just checked in for tomorrow morning’s flight and was able to view the seat map on BA’s site so it does feel as though this may actually be an EF issue which surprised me.

Just because a Seatmap is available on the airline's website or during their check-in dialogue doesn't mean anything as it's not necessarily getting pushed through the GDS' any longer.
A valid check would be if you could access BA' seatmap e.g. through a through-check-in from another airline.

Several airlines (including Lufthansa, Condor, ...) have stopped publishing seatmaps around 48hrs prior to the flight. Lufthansa e.g. only keeps Business seatmaps available.
(I assume, but might be wrong, this is to avoid other airlines guessing the load factors)

PlaneSpeaking Jun 6, 2025 9:21 am


Originally Posted by lotterhansa (Post 37130611)
Just because a Seatmap is available on the airline's website or during their check-in dialogue doesn't mean anything as it's not necessarily getting pushed through the GDS' any longer.
A valid check would be if you could access BA' seatmap e.g. through a through-check-in from another airline.

Several airlines (including Lufthansa, Condor, ...) have stopped publishing seatmaps around 48hrs prior to the flight. Lufthansa e.g. only keeps Business seatmaps available.
(I assume, but might be wrong, this is to avoid other airlines guessing the load factors)

Thank you but this is actually what I said.

As for load factors and as I said earlier, these are still viewable on EF’s site without any issues, including my flight tomorrow so no need for other airlines to guess.

Meanwhile and this is to the EF representative, when will we hear from you re the deluge of false email alerts?


cheltzel Jun 6, 2025 5:38 pm


Originally Posted by PlaneSpeaking (Post 37130710)
Thank you but this is actually what I said.

As for load factors and as I said earlier, these are still viewable on EF’s site without any issues, including my flight tomorrow so no need for other airlines to guess.

Meanwhile and this is to the EF representative, when will we hear from you re the deluge of false email alerts?

And that would be a type of re-engagement I was hoping to see.

lotterhansa Jun 6, 2025 5:56 pm


Originally Posted by PlaneSpeaking (Post 37130710)
As for load factors and as I said earlier, these are still viewable on EF’s site without any issues,

What's still visible is the available inventory (which is what is needed as one could not do spontaneous (re)bookings otherwise).
For all travel classes with at least 9 available seats one would need the seatmap to do a more detailed analytics and that's what a lot of airlines have disabled so that others can no longer see how much more than 9 seats have flown empty or by how many seats a single flight in a specific travel class got overbooked.
For First and Business class this is still often still available as it doesn't matter that much than for Premium Economy and Economy.

ExpertFlyer Voice Jun 7, 2025 2:01 am

Hey Everyone - we're aware of the BA issue and are looking into it. Will share more once we find the root cause.

Re: aircraft change alerts: this was a misfire during testing for a small subset of users. If you received this alert please send us a message with the email associated to your account to help us troubleshoot. We apologize for the inconvenience.

PlaneSpeaking Jun 8, 2025 1:40 am

For what it’s worth, I can see the seats for my flight today with BA on rj.com.

ExpertFlyer Voice Jun 9, 2025 2:21 pm

BA Update:
Thank you for your patience. We are in close collaboration with our data providers to explore why British Airways has deactivated seat map selection 24 hours prior to flights. We will update you as soon as we receive further information!

BondiSlacker Jun 12, 2025 2:24 am

Anyone else having problems viewing QR seat maps?

ExpertFlyer Voice Jun 12, 2025 4:04 am


Originally Posted by BondiSlacker (Post 37141611)
Anyone else having problems viewing QR seat maps?

Hi,
Our team is aware of the issue with Qatar Airways seat maps. We are awaiting additional details from our data providers to better understand the issue. Once we hear back from them, we will be sure to let you know!

rjn21 Jun 12, 2025 4:15 am

The travel info / entry requirements visa stuff seems to be working again.

ExpertFlyer Voice Jun 12, 2025 12:35 pm

Hey everyone - we're currently experiencing issues with seat maps across several airlines. Our team is on it. We'll post an update as soon as it's fixed or by end of day (eastern time), whatever comes first.

ExpertFlyer Voice Jun 12, 2025 1:32 pm


Originally Posted by ExpertFlyer Voice (Post 37142673)
Hey everyone - we're currently experiencing issues with seat maps across several airlines. Our team is on it. We'll post an update as soon as it's fixed or by end of day (eastern time), whatever comes first.

Update: cloud providers are currently experiencing a major outage which is affecting some Expert Flyer services. Will update this thread as soon as seat maps are fixed.

More info:
1. https://www.cloudflarestatus.com/
2. https://www.theverge.com/news/686365...outage-offline


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