Originally Posted by Adam Smith (Post 37145055)

ExpertFlyer Voice, the beta is so incredibly bad. I mean this in the most constructive way possible, but what are you even trying to achieve with this redesign?

As far as I can tell, there's no new functionality in the new site. It's just a different skin on the same site we've been using for a decade. Yet the new skin significantly degrades the usability.

Example: creating a new alert. On the current mobile site, here's how it looks (I'm going to put these all in spoiler tags so my post isn't a million pages long):




It all fits on one page, no scrolling required. Even with that temporary banner.

But in the new interface, here's what appears on one screen:




Without the banner about the new mobile experience, same thing for flight availability searches, which are the other main thing for which I use EF - one page on the old site, a buttload of scrolling on the new one.

Why do the availability results now have bold green font on any fare classes that are more than zero? It's harder to read, and you have no idea what result I'm looking for and whether any given number is good, so why are you trying to judge for me?

In what way is this better?

I often create both schedule and aircraft change alerts for flights I've booked. Surely this isn't uncommon. Years ago, I wrote in to suggest that the alerts function be modified to allow us to create multiple alerts for the same flight so that we didn't have to duplicate the work of entering flight date, airline, etc. I was told: "In the new version of EF that we are working on you'll be able to create schedule and aircraft alerts at the same time." Obviously that didn't happen.

I recognize that there are certain features that no one ever bothered to put on the old mobile site, like MCT, that are there in the beta, but surely that didn't require wrecking the entire user interface just to add those.

So what's the point of this? Who has been clamouring for a bunch of needless space and text that forces them to scroll a lot more? People who are paying for EF don't need an entire line wasted so that "Departing Airport" and the data entry field can be on separate lines so they can see that MUC is "Franz Josef Strauss Airport, Munich, Germany (MUC)".

I'm immensely frustrated that it seems we're about to have this forced down our throats. No one I've talked to has had positive things to say about the beta, and I've had no response to the feedback I've left, nor has anyone else I've talked to. So if there's no new functionality, and concerns about the UI from those who spent their time on trying to assist you are ignored, why run the beta at all?

Originally Posted by ExpertFlyer Voice (Post 37143020)

Update: issue seems to be fixed and seat maps should be operational again. If you still experience issues please let us know. Note: we are still experiencing issues with seat maps within 24 hours of departure for BA and continue to work with our data providers on a resolution for that.

Originally Posted by ExpertFlyer Voice (Post 37145121)

Adam - thanks for posting your feedback and for helping us test the beta site. In general, we are trying to improve the mobile experience by enabling you to search for +/- 3 days (unavailable in the current mobile experience), bringing back SMS alerts, and giving it a more modern look. I hear you on the scrolling, though. Will DM you to get more detail on some of your feedback.

Originally Posted by sxpsxpsxp (Post 37146834)

You know, I have to agree with Adam's post. I was just in the new site again. The auto complete is annoying on mobile. I type in my airport code and then tap on the next field, except while I was doing that the airport auto complete populated so I end up tapping on the wrong airport and have to go back to fix it. [...]

​​​​​​The area that is deeply in need of improvement is usability features like what Adam mentioned. Such as creating schedule and aircraft change alerts all in one. Or creating multiple availability alerts for several buckets in one go.

Originally Posted by sxpsxpsxp (Post 37146834)

You know, I have to agree with Adam's post. I was just in the new site again. The auto complete is annoying on mobile. I type in my airport code and then tap on the next field, except while I was doing that the airport auto complete populated so I end up tapping on the wrong airport and have to go back to fix it. Adam is right - your users know their airport codes and airline codes because they are "expert flyers" and these features that are considered to be user friendly in modern web page design are actually annoyances and slow us down. Add a lookup function instead for when we need it and validate silently in the background instead of displaying the drop-down.

Yes, the old website is ugly by modern standards but it is simple and works well.

I find myself having trouble with the card view on the new site when on my mobile. It usually takes me several tries to tap in just the right spot to get the + sign. It keeps giving me availability buckets instead.

​​​​​​The area that is deeply in need of improvement is usability features like what Adam mentioned. Such as creating schedule and aircraft change alerts all in one. Or creating multiple availability alerts for several buckets in one go. The old beta site had this feature, for example, although it was a bit confusing to use and if I remember correctly created multiple alerts once you submitted it.

Originally Posted by ExpertFlyer Voice (Post 37147802)

3. Bulk alerts / grouped alerts: this is on our roadmap to add. Would love your thoughts when it is ready to test. We'll make sure to reach out.

Originally Posted by ExpertFlyer Voice (Post 37145907)

Was this for a flight departing within 24 hours of your search?

Originally Posted by ExpertFlyer Voice (Post 37030561)

We're working on restoring TK inventory. Will let you all know as soon as we have ETA

Originally Posted by ExpertFlyer Voice (Post 37147802)

2. For the item you mentioned on the card view when clicking the + sign, is that for flight availability searches?