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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

ExpertFlyer Voice Jul 31, 2025 8:24 am
Originally Posted by skimthetrees (Post 37233921)
Is the blocking issue common to all airlines or specific to each one? Specifically is the work you are doing going to fix the JAL blocked seats showing as occupied or just BA?
Hi Skim - Sending you a PM for more info!

ExpertFlyer Voice Jul 31, 2025 8:40 am
Originally Posted by Sandy Hopper (Post 37233717)
Apologies for repeating myself, but it’s quite disappointing not to have access to IB’s seat map on the day of departure. There appeared to be ample availability in the exit row, which would have been valuable to know in advance.
Unfortunately, IB’s seat map did not show and their own agents wouldn’t say free seats existed.
But perhaps that is the crux of it?
We hear you on this.. this is also related to the BA issue. We are working with our data providers, and hope to be able to share a clear timeline soon.

ExpertFlyer Voice Jul 31, 2025 8:53 am
Update:
  • The remaining fixes for QF have now been completed. The non-existent seats that we were showing in our seat maps have been addressed.
  • We found the root cause for the 500 error some of you reported and deployed a fix yesterday. If you still encounter it, please let us know.
  • We're also finalizing the ability to see fares for all available dates on Fare Information, along with keyboard navigation improvements to streamline your workflows.

rylan Aug 1, 2025 5:31 am
I'm now having to log in... every_single_time I go to the site, and there appears to be no way to save my login info. Full website interface.

El_Duderito Aug 1, 2025 6:00 am
Originally Posted by some dude (Post 37215557)
There are other websites out there that have GDS data with more modern UI's - and if that's what you want, you could have switched to that ages ago... Personally, the main reasons I use EF is to see raw GDS availability for both revenue and award/upgrade buckets, seat maps, minimum connection time, timatic, fare code details, and detailed flight status with comments...
[…]
Expertflyer needs to focus on making their niche product as best as it can be, and not try to be something that other products already do.
I know what the value of EF is for me and I value the data. The problem with the redesign is that accessing the data has become more complicated than it was before.
The fare search or flight availability origin and destination pickers update the field content from the three letter code to the airport name. When you click into the text field to update it the text reverts back to the short code. Before you could tab into the text field and just start typing since the old text was marked and thus would be overwritten. This behavior changed and breaks know patterns.

EF could have asked the niche users that are paying for their input.

ExpertFlyer Voice Aug 1, 2025 12:02 pm
Originally Posted by rylan (Post 37236737)
I'm now having to log in... every_single_time I go to the site, and there appears to be no way to save my login info. Full website interface.
Rylan - This is unexpected. Will send you a PM for more info.

HofstraJet Aug 1, 2025 12:32 pm
Originally Posted by rylan (Post 37236737)
I'm now having to log in... every_single_time I go to the site, and there appears to be no way to save my login info. Full website interface.
Same here. Cookies seem to expire very quickly.

PlaneSpeaking Aug 4, 2025 2:28 am
I seem to be getting ghost fare availability with BA.

LGW-PFO Aug 15, returning Aug 24.

EF says there are 4 seats with a D fare on Aug 24 and it keeps sending me alerts with this information (yesterday and today).

BA seems to disagree and only returns C seats?

I’ve searched whilst being logged into BA and also whilst being logged out.

Any ideas?

https://cimg6.ibsrv.net/gimg/www.fly...8fc9c7194.jpeg
https://cimg7.ibsrv.net/gimg/www.fly...7712175f32.png

Hennebou Aug 4, 2025 10:55 am
Originally Posted by ExpertFlyer Voice (Post 37235180)
Update:
  • We found the root cause for the 500 error some of you reported and deployed a fix yesterday. If you still encounter it, please let us know.
Hello, I still have that issue today (on Chrome). Thanks

ExpertFlyer Voice Aug 4, 2025 3:19 pm
Originally Posted by PlaneSpeaking (Post 37241626)
I seem to be getting ghost fare availability with BA.

LGW-PFO Aug 15, returning Aug 24.

EF says there are 4 seats with a D fare on Aug 24 and it keeps sending me alerts with this information (yesterday and today).

BA seems to disagree and only returns C seats?

I’ve searched whilst being logged into BA and also whilst being logged out.

Any ideas?
We are reviewing, will get back to you with an update. Thanks for flagging!

Originally Posted by Hennebou (Post 37242443)
Hello, I still have that issue today (on Chrome). Thanks
Sending you a PM for more info!

PlaneSpeaking Aug 4, 2025 3:31 pm
Originally Posted by ExpertFlyer Voice (Post 37242923)
We are reviewing, will get back to you with an update. Thanks for flagging!
Thank you, I’m guessing you did something as the D availability has now disappeared?

ExpertFlyer Voice Aug 4, 2025 5:50 pm
Originally Posted by PlaneSpeaking (Post 37242947)
Thank you, I’m guessing you did something as the D availability has now disappeared?
Not us—this was a change on the end from one of our data providers.

ExpertFlyer Voice Aug 4, 2025 5:53 pm
Update:
  • The issue with missing POS from the alert emails has now been fixed
  • "Show fares for all travel dates" has now been reinstated in the Fare Information form
  • The issue with same-day American Airlines seat maps has also been addressed
We are still working on restoring BA 24-hour seat maps and expect to have a clear timeline soon. Thank you!

skimthetrees Aug 4, 2025 10:46 pm
What is the status of the JAL blocked seats (at least in F on the 773) showing as occupied (sent you a PM 7/31 with details)? Is this the same issue as the BA blocked vs occupied and do you have an update on a fix? Thanks!

PlaneSpeaking Aug 5, 2025 1:15 am
Originally Posted by ExpertFlyer Voice (Post 37243173)
Not us—this was a change on the end from one of our data providers.
Well, thank you for having it fixed.


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