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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

g888 Jul 10, 2021 3:28 pm
BA showing all zeros
 
BA showing all zeros on trying USA and UK point of sale.
what do I do?
Thanks

ExpertFlyer Voice Jul 10, 2021 4:11 pm
Originally Posted by g888 (Post 33396914)
BA showing all zeros on trying USA and UK point of sale.
what do I do?
Thanks
We see the UK POS as showing non-zero values. If you need help with a specific search then email us directly.

Results from https://www.ExpertFlyer.com
Code:
Flight Availability Search
Departing JFK on 10/10/21 12:00 AM for LHR
Flying BA
Direct/Non-Stop Only
Exclude Codeshares
Point of Sale: UK


Frequency
Flight Stops Depart Arrive Aircraft Reliability Available Classes
0 Connections
BA 178 0 JFK LHR 777 Daily F8 A3 J9 C9 D9 R9 I0 W9 E6 T9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9 G9
10/10/21 7:55 AM 10/10/21 7:45 PM NA / NA

0 Connections
BA 184 0 EWR LHR 777 Su,M,T,W,Th,F F8 A6 J9 C9 D9 R9 I9 W9 E9 T9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9 G9
10/10/21 6:05 PM 10/11/21 6:15 AM NA / NA

0 Connections
BA 112 0 JFK LHR 77W Su,F F7 A4 J9 C9 D9 R9 I9 W9 E7 T9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O0 G9
10/10/21 6:30 PM 10/11/21 6:30 AM 50% / 82m

0 Connections
BA 176 0 JFK LHR 77W Su,M,T,W,F F3 A1 J9 C9 D9 R9 I9 W9 E9 T9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9 G9
10/10/21 7:35 PM 10/11/21 7:45 AM NA / NA

0 Connections
BA 116 0 JFK LHR 77W Daily F3 A1 J9 C9 D9 R9 I9 W9 E9 T9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9 G9
10/10/21 8:10 PM 10/11/21 8:20 AM NA / NA

0 Connections
BA 172 0 JFK LHR 777 Su,M,W F3 A1 J9 C9 D9 R9 I9 W9 E9 T9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9 G9
10/10/21 8:55 PM 10/11/21 9:05 AM NA / NA

0 Connections
BA 188 0 EWR LHR 351 Su,M J9 C9 D9 R9 I9 W9 E9 T9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9 G9
10/10/21 9:35 PM 10/11/21 9:30 AM NA / NA

0 Connections
BA 182 0 JFK LHR 77W Daily F5 A3 J9 C9 D9 R9 I9 W9 E7 T9 Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9 G9
10/10/21 11:00 PM 10/11/21 11:05 AM 81% / 22m

RB211 Jul 11, 2021 6:05 pm
Originally Posted by g888 (Post 33396914)
BA showing all zeros on trying USA and UK point of sale.
what do I do?
Thanks
Other than ExpertFlyer Voice 's response, it could be that the flight is heading for cancellation. More info (dates, routes etc) would be helpful here.

rb211.

JIMCHI Jul 11, 2021 6:26 pm
Originally Posted by g888 (Post 33396914)
BA showing all zeros on trying USA and UK point of sale.
what do I do?
Thanks
Which city pair and date are you searching? Award or paid seats?

Jonesdds Jul 12, 2021 3:10 pm
I find expert flyer to be reliable, especially for AA upgrade space. I'm looking at a LAX-JFK-MXP routing and it shows 5-7 seats with "C" availability. I want to change a flight to this one using my SWUs but when I call the agent seems nothing available. What's going on here?

ExpertFlyer Voice Jul 12, 2021 4:26 pm
Originally Posted by Jonesdds (Post 33401852)
I find expert flyer to be reliable, especially for AA upgrade space. I'm looking at a LAX-JFK-MXP routing and it shows 5-7 seats with "C" availability. I want to change a flight to this one using my SWUs but when I call the agent seems nothing available. What's going on here?
As has been noted here before, and as stated on the Award & Upgrade results page for AA, you have to search for upgrades on individual segments, not as connections.

Jonesdds Jul 12, 2021 9:58 pm
Originally Posted by ExpertFlyer Voice (Post 33402047)
As has been noted here before, and as stated on the Award & Upgrade results page for AA, you have to search for upgrades on individual segments, not as connections.
Yes, thank you, I should have read that first. I guess I'm always just looking at west coast to LHR so not used to checking east coast connections...

sxpsxpsxp Aug 13, 2021 10:05 pm
I just tried out the beta site for the first time. All my alerts got brought over, and then I made a few new ones to take advantage of the married segment feature. Can you clarify if these are completely separate systems? Should I clean up my alerts in one or other?

ExpertFlyer Voice Aug 13, 2021 10:47 pm
Originally Posted by sxpsxpsxp (Post 33489587)
I just tried out the beta site for the first time. All my alerts got brought over, and then I made a few new ones to take advantage of the married segment feature. Can you clarify if these are completely separate systems? Should I clean up my alerts in one or other?
Yes they are separate systems, the copying of the alerts/searches/preferences is a one-time thing on first login to the beta. After that what you do in one doesn't affect the other. You are free to use one or both.

cheltzel Aug 25, 2021 6:57 am
Originally Posted by ExpertFlyer Voice (Post 32835050)
See our post on the EF thread in the AC forum: https://www.flyertalk.com/forum/32815731-post25.html
Any estimate on when the I/X availability search will be restored for AC?

ExpertFlyer Voice Aug 25, 2021 10:34 pm
Originally Posted by cheltzel (Post 33518013)
Any estimate on when the I/X availability search will be restored for AC?
Not at this time, it's up to AC.

cheltzel Aug 26, 2021 12:12 pm
Originally Posted by ExpertFlyer Voice (Post 33520131)
Not at this time, it's up to AC.
That's a shame as it would be best to have some place that gives us a "one stop shopping" opportunity for all things availability.

sxpsxpsxp Aug 26, 2021 12:32 pm
I'm trying to understand how to read the B6 published fare listing and know what fares book into "blue basic" and what fares book into "blue" and "blue extra." Can someone explain that?

Also, the class code list for B6 says that P is "economy - partner award" but I see P fares published. Is this an error or am I misunderstanding things?

Thanks.

krayZpaving Sep 13, 2021 7:04 pm
Searching EI flights DUB-TFS in early November and expertflyer is returning Y7 and aircraft type 404 for flights that are showing as sold out on the EI website. Also showing duplicate entries for flights (e.g., EI764 on Nov 3rd). Any idea what's going on there?

FlightStopsDepartArriveAircraftFrequency
Reliabilityhttps://www.expertflyer.com/include/images/help.pngAvailable Classeshttps://www.expertflyer.com/include/images/help.png
(Click on the class code for details)

0 Connections

EI 7640DUB
02/11/21 13:40TFS
02/11/21 18:10404
Unavailable
NA / NAY7 D7 P7 U7 B7 H7 G7 K7 M7 V7 F7 N7 L7 E5 X5 Q1 S0 O0 R0 W0 T0 Z0 A0
https://www.expertflyer.com/include/...xclamation.png https://www.expertflyer.com/include/images/details.png https://www.expertflyer.com/include/images/seat-map.png

0 Connections

EI 7640DUB
05/11/21 13:40TFS
05/11/21 18:10404
Unavailable
NA / NAY7 D7 P7 U7 B7 H7 G7 K7 M7 V7 F7 N7 L7 E7 X7 Q7 S7 O7 R7 W7 T7 Z7 A0
https://www.expertflyer.com/include/...xclamation.png

ExpertFlyer Voice Sep 14, 2021 9:54 am
Originally Posted by krayZpaving (Post 33565606)
Searching EI flights DUB-TFS in early November and expertflyer is returning Y7 and aircraft type 404 for flights that are showing as sold out on the EI website. Also showing duplicate entries for flights (e.g., EI764 on Nov 3rd). Any idea what's going on there?
They are not duplicate as the dates are different. "404" is what EI returns when they don't have an aircraft type in their schedule.

However that being said since you didn't show the search we have no idea how you got that, here is the search we did and the results:

Results from https://www.ExpertFlyer.com
Code:
Flight Availability Search
Departing DUB on 11/02/21 12:00 AM for TFS
Flying EI 


                                                                    Frequency
Flight        Stops  Depart            Arrive            Aircraft  Reliability    Available Classes
0 Connections
EI 764        0      DUB                TFS                A20      Unavailable    Y9 D9 P9 U9 B9 H9 G9 K9 M9 V9 F9 N9 L9 E7 X7 Q1 S0 O0 R0 W0 T0 Z0 A0
                    11/02/21 1:40 PM  11/02/21 6:10 PM            NA / NA
Yes there is availability according to EI, the availability is direct from their host system. If you need further help you should email us at [email protected] with the search specifics, thanks.


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