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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

ExpertFlyer Voice Nov 10, 2021 8:42 pm


Originally Posted by robr (Post 33718406)
Is there some way to do a a multi-origin search for award space such that say I'm looking for award space on QR from anywhere in the US or BOS,JFK,ATL, etc to AUH so I can plan on a repositioning flight rather than have to look up the origin points of each airline and search each one such as BOS-AUH, JFK-AUH, ATL-AUH all separately? Thanks.

No award searches require a distinct airport pair.

blindman Nov 12, 2021 4:02 am

Searching for Awards flights.
Message comes up to say “No award flights on the day….”

However in the table column “Available Classes-Seats it shows 7

So what gives?

Are there seats or not?

Thanks

anabolism Nov 12, 2021 8:05 am


Originally Posted by blindman (Post 33722358)
Searching for Awards flights.
Message comes up to say “No award flights on the day….”

However in the table column “Available Classes-Seats it shows 7

So what gives?

Are there seats or not?

Thanks

It would be helpful if you could provide more details, such as which airline and exactly how you performed the query. Screen shots would be a big help so we can see what you mean.

blindman Nov 12, 2021 8:17 am

Sorry.

Air New Zealand-Will use VS points
Route SYD-RAR One Way
June 2022

I rang VS who sent a request and there were no award seats.

There is a flight on that dayhttps://cimg4.ibsrv.net/gimg/www.fly...e9c2c48af7.png

ExpertFlyer Voice Nov 12, 2021 10:17 am


Originally Posted by blindman (Post 33722816)
Sorry.

Air New Zealand-Will use VS points
Route SYD-RAR One Way
June 2022

I rang VS who sent a request and there were no award seats.

There is a flight on that day

The X class was from the underlying Flight Availability search that was also done at the same time, for some reason NZ is showing X in the clear for that flight. Either way, it's now showing X0 so they must have fixed their mistake.

anabolism Nov 12, 2021 10:23 am

That is strange. The message looks like it's generated by NZ in response to an award query. You might send that screen shot to the EF support team, by using the "Contact Us" web form on EF, or emailing to [email protected].

blindman Nov 12, 2021 10:32 am

Thanks for the reply.

Hopefully it's too soon to be looking for these routes due to Covid uncertainty. Though they are loaded on NZ.

geo1005 Nov 12, 2021 2:53 pm

Is there currently a glitch with BA award availability?
I've searched JFK-LHR across numerous dates and found zero inventory in any award class (coach, premium economy, or business). The same dates searched for AA reveal numerous options on the BA code shares. What's up?? TIA!

anabolism Nov 12, 2021 5:47 pm


Originally Posted by geo1005 (Post 33724009)
Is there currently a glitch with BA award availability?
I've searched JFK-LHR across numerous dates and found zero inventory in any award class (coach, premium economy, or business). The same dates searched for AA reveal numerous options on the BA code shares. What's up?? TIA!

An award search with AA as the carrier only returns valid results for AA prime flights. AA codeshares on BA metal do not reflect actual BA availability. Have you tried searching on BA's web site just to see? Or search on AA's web site, it will show BA (prime) flights that have award availability.

geo1005 Nov 12, 2021 8:01 pm


Originally Posted by anabolism (Post 33724346)
An award search with AA as the carrier only returns valid results for AA prime flights. AA codeshares on BA metal do not reflect actual BA availability. Have you tried searching on BA's web site just to see? Or search on AA's web site, it will show BA (prime) flights that have award availability.

Yes, if I search AA's website and BA's I can see (for example) coach, premium eco and business seats available for mileage redemption (Feb 22nd 2022) for several BA flights JFK-LHR. ExpertFlyer search shows a bogus return with no results (and does not show the flights themselves like I thought it did/would).

Globaliser Nov 13, 2021 3:09 am


Originally Posted by geo1005 (Post 33724009)
Is there currently a glitch with BA award availability?

EF is now saying:

Due to British Airways Avois system maintenance, BA award inventory will be unavailable until November 17th.
At the moment, you can still get award information from the BA website directly, but I don't know whether/when that will be taken down for the system upgrade/work.

sabbasolo Nov 23, 2021 12:55 am

Tracking cancellations
 
Until EF offers functionality to detect a cancelled flight, I discovered a workaround that may be useful for some.
Track some full price ticket on the flight with Google flights - if the flight is no longer available then Google will notify you.

UA cancelled a flight on me (I was already ticketed so they emailed me), and shortly after google notified me too.

Globaliser Nov 23, 2021 1:24 am


Originally Posted by sabbasolo (Post 33751880)
Until EF offers functionality to detect a cancelled flight, I discovered a workaround that may be useful for some.
Track some full price ticket on the flight with Google flights - if the flight is no longer available then Google will notify you.

You can do something similar on EF. Set an alert to be notified if the highest booking class in each of business and economy (often J class and Y class) becomes zero ("less than 1"). It may not be an exact replica of what Google Flights does, but it could give some warning that a flight is to be cancelled, at least with the way that some airlines have been working. During the pandemic, it has often given a day or two of advance warning that BA was about to cancel a flight, because the flight would first be zeroed, and then cancelled a little while later.

droopydog Nov 23, 2021 3:15 am


Originally Posted by Globaliser (Post 33751907)
You can do something similar on EF. Set an alert to be notified if the highest booking class in each of business and economy (often J class and Y class) becomes zero ("less than 1").

Would be great if EF automated this!

RB211 Nov 23, 2021 8:45 pm

EF is still saying: "Due to British Airways Exec Club system maintenance, BA award inventory will be unavailable until the maintenance is complete."

However the BAEC section of the BA website appears to be back to "normal." When can we expect BA Award & Upgrade Availability searches to be reinstated? I'm asking for a friend. ;)

rb211.


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