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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

robr Dec 16, 2021 6:12 pm
Wondering why I'm seeing these results when I search for nonstop U on QR from JFK-DOH. Got all excited for about a half second when I saw results appearing!


https://cimg9.ibsrv.net/gimg/www.fly...5cdc97ad8c.png

anabolism Dec 16, 2021 7:41 pm
Originally Posted by robr (Post 33819361)
Wondering why I'm seeing these results when I search for nonstop U on QR from JFK-DOH. Got all excited for about a half second when I saw results appearing!
I just tried it, and for me it shows the nonstops first, then the connections. I selected "Direct/Nonstop Only" from the drop-down control.


https://cimg5.ibsrv.net/gimg/www.fly...c16e91feff.png

ExpertFlyer Voice Dec 16, 2021 9:20 pm
Originally Posted by robr (Post 33819361)
Wondering why I'm seeing these results when I search for nonstop U on QR from JFK-DOH. Got all excited for about a half second when I saw results appearing!
Because some airlines ignore the "Nonstop/direct only" directive.

Jonesdds Dec 28, 2021 6:43 pm
EF not showing AA C space
 
Searching LHR TO DFW. I don’t think I’m missing anything. Some kind of AA issue or snubbing EF like award wallet?
https://cimg0.ibsrv.net/gimg/www.fly...5cc49042a.jpeg

anabolism Dec 28, 2021 7:46 pm
Originally Posted by Jonesdds (Post 33850796)
Searching LHR TO DFW. I don’t think I’m missing anything. Some kind of AA issue or snubbing EF like award wallet?
AA had a bug that caused SWU upgrades on some flights to immediately clear, even when RM hadn't released any C or A inventory. Apparently, people were using it to grab the last premium cabin seats on flights, so AA shut down their SWU upgrade system until they fix it.

ExpertFlyer Voice Dec 28, 2021 8:17 pm
Originally Posted by anabolism (Post 33850940)
AA had a bug that caused SWU upgrades on some flights to immediately clear, even when RM hadn't released any C or A inventory. Apparently, people were using it to grab the last premium cabin seats on flights, so AA shut down their SWU upgrade system until they fix it.
It looks like AA has resolved the issue and the C/A inventory is now available again.

Jonesdds Dec 28, 2021 9:24 pm
Originally Posted by anabolism (Post 33850940)
AA had a bug that caused SWU upgrades on some flights to immediately clear, even when RM hadn't released any C or A inventory. Apparently, people were using it to grab the last premium cabin seats on flights, so AA shut down their SWU upgrade system until they fix it.
bummer I missed that

brokenwindow Dec 29, 2021 11:30 am
[MENTION=47216]ExpertFlyer Voice[/MENTION]: Etihad award availability has not been working for several months now. What's the ETA on the fix?

ExpertFlyer Voice Dec 29, 2021 11:36 am
Originally Posted by brokenwindow (Post 33852585)
[MENTION=47216]ExpertFlyer Voice[/MENTION]: Etihad award availability has not been working for several months now. What's the ETA on the fix?
No ETA to share, when it's fixed we'll post here.

nort Dec 30, 2021 11:27 am
Originally Posted by ExpertFlyer Voice (Post 32768784)
Due to American now having different A and C class inventory for paid fares vs upgrades, we have worked with AA to be able to show you both versions on EF
  • As of now, the default Flight Availability and Award & Upgrade search will show the "upgrade" version of A/C
  • We are going to make a change so the Flight Availability search shows the paid version of A/C by default, however for now the workaround to see it is to change the POS to non-USA or to use the Don't Show Interline Connections options which uses a different system and will show the paid inventory A/C classes. When we make the default change we'll post here again, likely sometime in November as it will take a bit of programing.
  • Flight Alerts for A or C will always be for the upgrade inventory version as those classes are marked as Award/Upgrade classes internally.
Hi, is there an issue in seeing the upgrade inventory correctly yesterday and today? Earlier this week, it did not show any results for C class and I understand AA was fixing their upgrade system. Since yesterday, it shows C7 for each leg but it seems to be phantom availability. I saw several days when it says C7 for DFW-ICN in mid-February using the Award and Upgrades search. But when I call, the agent says they are all revenue seats and no upgrades are available. The agent also said they couldn't scan the upgrade inventory for all days and they have to search each day separately. Not sure if that glitch affects the data showed by EF.

ExpertFlyer Voice Dec 30, 2021 12:42 pm
Originally Posted by nort (Post 33855635)
Hi, is there an issue in seeing the upgrade inventory correctly yesterday and today? Earlier this week, it did not show any results for C class and I understand AA was fixing their upgrade system. Since yesterday, it shows C7 for each leg but it seems to be phantom availability. I saw several days when it says C7 for DFW-ICN in mid-February using the Award and Upgrades search. But when I call, the agent says they are all revenue seats and no upgrades are available. The agent also said they couldn't scan the upgrade inventory for all days and they have to search each day separately. Not sure if that glitch affects the data showed by EF.
I addressed this as a reply to your post in the AA forum thread.

nort Dec 30, 2021 2:13 pm
Originally Posted by ExpertFlyer Voice (Post 33855869)
I addressed this as a reply to your post in the AA forum thread.
Thank you. It works as you described. :tu:

SFO_FT Jan 11, 2022 2:44 pm
AY award inventory
 
Appears to be a problem locating AY award inventory. Everything showing as 0, while AA and BA websites show avail, as well as U showing avail in the Flight Avail search.

ExpertFlyer Voice Jan 11, 2022 6:25 pm
Originally Posted by SFO_FT (Post 33893363)
Appears to be a problem locating AY award inventory. Everything showing as 0, while AA and BA websites show avail, as well as U showing avail in the Flight Avail search.
We tried a search and it appeared to work, please try again and email us if there is an issue.

Flybye360 Jan 15, 2022 10:41 pm
ExpertFlyer is great - okay, but how do I actually use it?
 
Hello all!

I'm fairly new to this but am trying to figure out how to actually use ExpertFlyer. No, I don't mean how to navigate the site. Rather: how do I book the fares I see on ExpertFlyer? So the whole premise of EF is that you can learn about fares not available elsewhere, but how do I actually book these fares and use the fare codes? Do I need to phone a travel agent and walk them through a booking? Or is there a website where I can book using the fare code. This is fairly confusing and I'm just trying to figure out how to use this tool properly.


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