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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

PUCCI GALORE Jun 30, 2025 2:44 am


Originally Posted by ExpertFlyer Voice (Post 37170785)
For what flight? We're currently not receiving seat map data for BA for flights that are departing in the next 24 hours. Hope to have an update on whether or not we will be able to get this data back soon.

is there any update yet please? It really is infuriating. I suspect that it is being withheld to stop people being able to see the seat maps at check in. I do hope that I am mistaken.

volandoVIE Jun 30, 2025 4:10 am

It looks like the seatmap does not differentiate between a blocked and a really occupied seat anymore. I was surprised that suddenly all row 1 seats in LH und OS A320s short haul are shown as taken instead of blocked for HON/SEN. Only that I could book those when real booking completed.

That provides a distorted picture and would be unfortunate if it will remain so permanently.

PlaneSpeaking Jun 30, 2025 6:42 am

Seats for the following BA flights were released today for 19 June 2026
LHR-LCA
BA704, 706 and 708: Last row of Club and first 3 rows of economy all booked (not blocked)
BA710: First 3 rows of economy all booked (not blocked)

LGW-LCA
BA2784: First 3 rows of economy all booked (not blocked)

LGW-PFO
BA2780: Last row of Club and first 3 rows of economy all booked (not blocked)

I then selected PRG and BCN for the same date and received similar results.

I’m assuming this might not be IT issues with BA/EF or a travel agent hedging their bets for a wedding party booking and perhaps it’s a new system to minimise the disruption caused by curtain roulette by portraying the seats as occupied?

lbbzman Jun 30, 2025 7:09 am


Originally Posted by WannaTheater (Post 37176506)
You would need to set an alert for each routing for an origin-destination pair, not each segment. If this is to add to a partner award, the entire route would need to be available in T or U, which is different than each segment being available independently in T or U. Also, the connection time between the arrival of the positioning itinerary and the departure of the partner award flight needs to be within 24 hours. Easiest to set the alerts by clicking the ! icon for each route on the Award and Upgrade Availability Results page.

But alerting is only available by segment, correct? For example, in the screenshot, the ! icon is not available at the route level but at the segment level. Alerting doesn't work the way we'd like with connections as married segments affect availability results.

https://cimg7.ibsrv.net/gimg/www.fly...12b0c1b56e.png

sammyg901 Jun 30, 2025 8:55 am


Originally Posted by PlaneSpeaking (Post 37177249)
Seats for the following BA flights were released today for 19 June 2026
LHR-LCA
BA704, 706 and 708: Last row of Club and first 3 rows of economy all booked (not blocked)
BA710: First 3 rows of economy all booked (not blocked)

LGW-LCA
BA2784: First 3 rows of economy all booked (not blocked)

LGW-PFO
BA2780: Last row of Club and first 3 rows of economy all booked (not blocked)

I then selected PRG and BCN for the same date and received similar results.

I’m assuming this might not be IT issues with BA/EF or a travel agent hedging their bets for a wedding party booking and perhaps it’s a new system to minimise the disruption caused by curtain roulette by portraying the seats as occupied?

No it seems like an EF issue - they are showing all blocked seats (on BA at least) as occupied. This is very unfortunate and combined with no seatmap results within 24hrs has made the product virtually worthless for me, hope it can get resolved but if the airlines do not make the data openly available nothing they can do

PlaneSpeaking Jun 30, 2025 8:58 am


Originally Posted by sammyg901 (Post 37177506)
No it seems like an EF issue - they are showing all blocked seats (on BA at least) as occupied. This is very unfortunate and combined with no seatmap results within 24hrs has made the product virtually worthless for me, hope it can get resolved but if the airlines do not make the data openly available nothing they can do

Thanks sammyg901 - I did think that such an enhancement from BA would have been too good to be true!

SQFAN Jun 30, 2025 10:12 am


Originally Posted by PUCCI GALORE (Post 37176977)
is there any update yet please? It really is infuriating. I suspect that it is being withheld to stop people being able to see the seat maps at check in. I do hope that I am mistaken.



Originally Posted by ExpertFlyer Voice (Post 37170785)
For what flight? We're currently not receiving seat map data for BA for flights that are departing in the next 24 hours. Hope to have an update on whether or not we will be able to get this data back soon.

I've checked a few of my BA flights admittedly within 24 hours of departure.

Is there any update if EF can get the BA feed?

I've heard it's under 'airport control' - is is true?

PlaneSpeaking Jun 30, 2025 10:24 am


Originally Posted by SQFAN (Post 37177701)
I've checked a few of my BA flights admittedly within 24 hours of departure.

Is there any update if EF can get the BA feed?

I've heard it's under 'airport control' - is is true?

I don’t think it is true. A friend was staying with us in Paphos and going home last Saturday. Of course, all EF data disappeared within 24 hours of departure so I tried all the OW airlines until one of them worked which from memory was JAL.

ExpertFlyer Voice Jun 30, 2025 4:56 pm

Hey everyone - We hear you on the BA seat map issue. Unfortunately, we still don't have a clear timeline for when these will be back up. We'll keep you posted when we know more.

ExpertFlyer Voice Jun 30, 2025 4:58 pm


Originally Posted by PlaneSpeaking (Post 37177249)
Seats for the following BA flights were released today for 19 June 2026
LHR-LCA
BA704, 706 and 708: Last row of Club and first 3 rows of economy all booked (not blocked)
BA710: First 3 rows of economy all booked (not blocked)

LGW-LCA
BA2784: First 3 rows of economy all booked (not blocked)

LGW-PFO
BA2780: Last row of Club and first 3 rows of economy all booked (not blocked)

I then selected PRG and BCN for the same date and received similar results.

I’m assuming this might not be IT issues with BA/EF or a travel agent hedging their bets for a wedding party booking and perhaps it’s a new system to minimise the disruption caused by curtain roulette by portraying the seats as occupied?

Hi PlaneSpeaking - Sending you a PM!

S.R Jun 30, 2025 6:05 pm

Seat maps for EY between AUH-YYZ-AUH (EY 21 and EY 22) are showing that the residence (first row of F on left side) is occupied every single day, which is a glitch.

PUCCI GALORE Jul 1, 2025 2:36 am


Originally Posted by ExpertFlyer Voice (Post 37178515)
Hey everyone - We hear you on the BA seat map issue. Unfortunately, we still don't have a clear timeline for when these will be back up. We'll keep you posted when we know more.

One can ask for no more than that - Thank You

WannaTheater Jul 1, 2025 4:29 am

Can confirm that Qatar seat maps are not available for two upcoming flights I have within the next 24 hours.

My guess is that seat alerts will also not be functional.

ExpertFlyer Voice Jul 1, 2025 6:19 am


Originally Posted by WannaTheater (Post 37179238)
Can confirm that Qatar seat maps are not available for two upcoming flights I have within the next 24 hours.

My guess is that seat alerts will also not be functional.

We are also looking into Qatar seat maps. We appreciate your patience and will update you as soon as we receive further information!

B-HQC Jul 2, 2025 3:00 am

Seat map problems -

CX - not showing blocked seats - everything is occupied
QF - not showing dynamic (theoretical) seating after entered FFP with status - i.e. seats not showing as available but blocked, but is actually available to the passenger due to status (verified by checking seat map on QF website and app)


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