FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Travel Tools (https://www.flyertalk.com/forum/travel-tools-701/)
-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

cesco.g Jul 29, 2023 1:44 pm

My searches are back to working as usual.

GGLwannabe Aug 5, 2023 10:59 am

I'm not sure if I'm missing something, but EF no longer seems to have correct data for some BA flights.

I'm looking for seats in F LHR-SYD Jan 5th. EF shows BA15 as F0, A0, but on BA.com I can book 4 seats on this flight in First.

Interestingly the seat map for that day on EF shows 4 available plus 2 blocked seats, whereas BA shows 4 available seats and 4 unavailable (if 1A and 1K were blocked not sold, I think as BA GGL they should be available to me)

It's very similar on Jan 4th with EF showing no availability in F or A, but showing 4 seats available on the seat map. BA is showing 4 seats available for that date

Does anyone know what's going on? Unless this is a temporary glitch, it would seem that EF can no longer be relied on for reliable availability information on BA

weezl Aug 5, 2023 12:11 pm


Originally Posted by GGLwannabe (Post 35473023)
I'm not sure if I'm missing something, but EF no longer seems to have correct data for some BA flights.

I'm looking for seats in F LHR-SYD Jan 5th. EF shows BA15 as F0, A0, but on BA.com I can book 4 seats on this flight in First.

Interestingly the seat map for that day on EF shows 4 available plus 2 blocked seats, whereas BA shows 4 available seats and 4 unavailable (if 1A and 1K were blocked not sold, I think as BA GGL they should be available to me)

It's very similar on Jan 4th with EF showing no availability in F or A, but showing 4 seats available on the seat map. BA is showing 4 seats available for that date

Does anyone know what's going on? Unless this is a temporary glitch, it would seem that EF can no longer be relied on for reliable availability information on BA

BA had not worked for years; that you're even getting something back is amazing.

scubadu Aug 5, 2023 12:40 pm


Originally Posted by weezl (Post 35473204)
BA had not worked for years; that you're even getting something back is amazing.

I'm not sure what you mean. EF has not shown award availability for BA for quite sometime (not sure it's "years" but certainly getting close to that), but I believe it still shows fare information, seat maps, etc for paid tickets which is what the poster you replied to seemed to be referring to.

That said, I do fear that EF is slowing dying and it's certainly becoming far less useful for OneWorld fliers, since being sold off. The number of OW carriers that EF no longer displays award availability for just continues to grow. And I honestly don't really understand why given there is an increasing number of new tools springing up with each passing month (some of which are free or at least "freemium") that can show some of those awards (though certainly not all)

Regards

lopinc1 Aug 5, 2023 9:12 pm


Originally Posted by GGLwannabe (Post 35473023)
I'm not sure if I'm missing something, but EF no longer seems to have correct data for some BA flights.

I'm looking for seats in F LHR-SYD Jan 5th. EF shows BA15 as F0, A0, but on BA.com I can book 4 seats on this flight in First.

Interestingly the seat map for that day on EF shows 4 available plus 2 blocked seats, whereas BA shows 4 available seats and 4 unavailable (if 1A and 1K were blocked not sold, I think as BA GGL they should be available to me)

It's very similar on Jan 4th with EF showing no availability in F or A, but showing 4 seats available on the seat map. BA is showing 4 seats available for that date

Does anyone know what's going on? Unless this is a temporary glitch, it would seem that EF can no longer be relied on for reliable availability information on BA

If you change the Point of Sale to UK you'll see the F6.

GGLwannabe Aug 6, 2023 1:10 am


Originally Posted by lopinc1 (Post 35474188)
If you change the Point of Sale to UK you'll see the F6.

Many thanks, I hadn't opened up advance options - that's more like it!

I should have stated in my original question that it's paid availability I'm looking at, albeit in order to see which flights, with the use of a space release, I may be able to secure reward flights on.

BA Humbug Aug 6, 2023 4:19 pm

Hi ExpertFlyer Voice

It's been noted that EK and FZ availability is often different (in paid fare buckets) than the website availability. Can you please provide some feedback on this?

Example can be found in this thread and found below: https://www.flyertalk.com/forum/emir...s-website.html


Originally Posted by BA Humbug (Post 35469334)
Hi all,

There's an interesting availability issue I am noticing especially with FZ -- the website continues selling seats, however on Expertflyer they are 0'd out. For example, this is the availability showing from UAE POS (currently sitting in RAK) for a round trip DXB-ALA departing from T3 -- as you can see, 0 availability in Economy under FZ prime code FZ1739, 4+ in business, and the equivalent flight on EK codeshare showing 6 in Flex Plus Y:
https://cimg5.ibsrv.net/gimg/www.fly...33fa2c3e7d.png

This matches up with Emirates website for this flight, with 3 showing in Flex (booking into B class):

https://cimg8.ibsrv.net/gimg/www.fly...965c11c541.png


Now is where it gets fun: on FZ website, the FZ1721 (earlier) flight shows 1 seat left at the cheap price, whereas there are 3 seats left on the later flight (FZ1739), all in the lite fare bucket, even though Expertflyer (above) shows literally 0 seats up to Y on FZ1739. How are they still selling 3 lite fares?

https://cimg7.ibsrv.net/gimg/www.fly...2a38b74c98.png


supine Aug 7, 2023 2:47 am


Originally Posted by BA Humbug (Post 35476014)

Hasn't been active since April when the last known poster left.

https://www.flyertalk.com/forum/trav...l#post35206947

747FC Aug 14, 2023 1:56 pm

Why am I getting this message: "There was an error message from the airline when trying to retrieve this seat map: PRS NOT ALLOWED THIS CLASS OR ZONE"

Context: Looking at KLM 1184 on 1/24

polaris11 Aug 14, 2023 3:47 pm

Similar DP on EF data not matching website exactly
I'm trying to book a DL flight ICN-ATL 11/14/23 - 12/05/23.

Using the "Fare Information" tab I see that the fare TLXGXKYK is cheapest and valid. Using the
Using the "Flight Availability" tab I see that both DL26 (ICN->ATL) and DL27 (ATL->ICN) has T available (each shwos T9, T8)



However, on the Delta website the lowest I can book is a Q class.
Also, ITA matrix doesn't seem to show a result with the TLXGXKYK fare.

Based on recent replies to this thread, I guess that flight availability data doesn't sync well between EF/DL/GDS. (Or maybe being the noob I am I might have missed anything regarding the fare rules itself.. if someone could point out I'd appreciate it greatly)
​​​

wjw Aug 14, 2023 5:01 pm

When looking fare information, is there a way to search for Multi-city trips? Or just one-way and round-trip?

mozilla Aug 14, 2023 7:04 pm


Originally Posted by 747FC (Post 35497310)
Why am I getting this message: "There was an error message from the airline when trying to retrieve this seat map: PRS NOT ALLOWED THIS CLASS OR ZONE"

Context: Looking at KLM 1184 on 1/24

ExpertFlyer pulls seat reservation data to generate the seat map, as there is no simple "just show the seat map" function available in the GDS.

You selected a class that does not support Pre-Reserved Seats (i.e. seating assignment before check-in). It's also possible the flight is not eligible for PRS. Note: if you selected both Business and Economy, and Economy does not support PRS, the error message would be generated, even if Business supports PRS. It's also possible that PRS is supported on the flight but not through the GDS (only using a carrier's direct interface).

Try to modify the classes in your selection, e.g., deselect Economy.

MileHighColorado Sep 10, 2023 3:55 pm

PR award space when booking with ANA
 
I need help. I am trying to look for Business class award availability on Philippine Airlines (PR) via ANA. I show award space is available on EF but when I call ANA (after being hold for 75 minutes) they say no award availability. Am I doing something wrong?

https://cimg2.ibsrv.net/gimg/www.fly...85eb75afb2.jpg
https://cimg1.ibsrv.net/gimg/www.fly...f6108fe05c.jpg

jetsfan92588 Sep 14, 2023 11:20 am

Not sure if this is the right place, but I'm new to EF.

I found my fare basis code for a flight from AUS-LAX-AUS on 9/19-9/23. The ticket was booked 9/12. The code is TA7NH3MF (from pnr.sh). But when I enter that in EF, including the ticketing date, under the fare information tab, nothing shows up. When I look for all fares in the T bucket, that one doesn't show up, and the fares shown are all higher than the one I paid. Am I doing something wrong?

cheltzel Sep 17, 2023 1:38 am

There seems to be flights missing from the schedules on EF. SN operates an apparently daily flight between BRU and NBO.

These flights are not shown on any of the EF queries (schedules, availability, etc).

Here is a screen shot from the SN booking page of a sample.

https://cimg1.ibsrv.net/gimg/www.fly...23da88dcbf.jpg


All times are GMT -6. The time now is 4:16 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.