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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

ExpertFlyer Voice Dec 2, 2022 12:04 pm


Originally Posted by AB Dada (Post 34801711)
Mobile version: curious on how to save a specific flight and date so I can easily look at the seat map again.

I can do it on the Desktop version but not Mobile.

Currently saving searches isn't possible on mobile.

ExpertFlyer Voice Dec 5, 2022 3:14 pm

BA/EK/QR Award Searching
 
Hi everyone, unfortunately we are not able to restore award inventory for BA/EK/QR for the foreseeable future, and as such have removed their saver award classes from the EF Award & Upgrade search. As always the full list of supported airlines and award/upgrade classes can be found on our Help/FAQ page here: https://www.expertflyer.com/sessionlessClassList.do

If anyone has any questions regarding their subscription or account, please email us directly at [email protected] so we can look up your account information and address your questions. Thank you for your support.

sam007 Dec 7, 2022 7:21 am

Anybody using the beta site and has it worked consistently to alert you for flights with two legs like JFK-FRA & FRA-BOM. I would need a seat on both legs and only want to be alerted when it finds one

carsnoceans Dec 9, 2022 1:19 am

Hi FTers

Can someone help me decipher this flight delay reason

3ORD/ETD1130 EQC-DELAY DUE TO A/C EQUIPMENT CHANGE-E *0106
7ORD/AUTO REACCOM DLY FLT COMPLETED *0137*CRCYMG

ETD1130 is the referring to new departure time out of ORD. *0106 is probably reporting time of the issue? *0137 probably for re-accommodation? Just guessing... and I didn't understand the rest. Any help would be great!

FriendlySkies Dec 9, 2022 1:34 am

That’s a delay due to a change of aircraft.

AB Dada Dec 9, 2022 11:46 am

Down for everyone? Seat map search.
https://cimg9.ibsrv.net/gimg/www.fly...915d45b881.png

hurnik Dec 9, 2022 11:47 am


Originally Posted by AB Dada (Post 34820405)
Down for everyone? Seat map search.
https://cimg9.ibsrv.net/gimg/www.fly...915d45b881.png

I get the same thing on the "desktop" version (Windows 10 PC) for any alerts I'm trying to create.

ExpertFlyer Voice Dec 9, 2022 1:12 pm

We had an infrastructure issue for a couple hours that caused the searches to fail but it's working again. Our apologies for the inconvenience.

Alijan Dec 16, 2022 11:46 am

ExpertFlyer Voice Award inventory for QR any chance it will be restored soon, or that's a permanent thing now ?

ExpertFlyer Voice Dec 16, 2022 1:40 pm


Originally Posted by Alijan (Post 34839843)
ExpertFlyer Voice Award inventory for QR any chance it will be restored soon, or that's a permanent thing now ?

I'm sorry but we don't know when or if QR awards will be restored.

surfman49 Dec 17, 2022 11:15 am

Search LATAM awards
 
I'm having a problem searching LATAM awards and setting up alerts for them.

When I use the "Awards & Upgrades" tool and fill out the form, the result shows "no entries" under flights even though flights exist on the specified dates.

https://cimg3.ibsrv.net/gimg/www.fly...b99a281f9a.png
https://cimg5.ibsrv.net/gimg/www.fly...586d076482.png


This form usually works for other airlines I have searched. Also, the flights appear under Seat search for LA2690 on 27 Dec with no issues.

Unfortunately, even if there are no available seats, not being able to even see the flights means that I cannot easily create award alerts (without going to the manual form and typing in individual flight numbers for every flight and date).

Is there a known issue searching LATAM awards? I already looked at the list of know issues on ExpertFlyer, and I also searched this thread along with the LATAM forum.

anabolism Dec 17, 2022 7:53 pm


Originally Posted by AB Dada (Post 34801711)
Mobile version: curious on how to save a specific flight and date so I can easily look at the seat map again.

I can do it on the Desktop version but not Mobile.

In the mobile site, if you scroll all the way down there is a link "Desktop Version." Clicking that opens the desktop version. It may be a bit hard to read if your phone is small, but you can zoom in and scroll around. That way you can repeat the search and then save it from within your mobile browser, and once saved you can access it in the mobile site.

ExpertFlyer Voice Dec 18, 2022 10:39 pm

Airlines removed from Award/Upgrade searching
 
Hi everyone, due to ongoing issues in obtaining award data for some airlines, we have decided to remove some airlines whose award searches have recently stopped working from the Award & Upgrade search tool:
  • IB
  • KE (only saver award classes removed)
  • KL (only saver award classes removed)
  • LA
  • VS
  • FJ
  • FI
  • Some of the smaller oneworld airlines
  • Some of the smaller Skyteam airlines
Any award classes that are no longer available will have "(currently unavailable)" appended to their description in the Class Codes reference and when viewing any alerts for them. This also means that any active Flight Alerts for those class codes will no longer work and we will be sending emails directly to those affected members in the coming days.

As always the full list of supported airlines and award/upgrade classes can be found on our Help/FAQ page here: https://www.expertflyer.com/sessionlessClassList.do

If anyone has any questions regarding their subscription or account, please email us directly at [email protected] so we can look up your account information and address your questions. Thank you for your support.

MASTERNC Dec 19, 2022 6:38 am

I posted something along this line in the AA thread for EF searches, but does the elimination of MileSAAver awards alter how we should be setting availability alerts? Should we now be including J as well?

ExpertFlyer Voice Dec 19, 2022 9:26 am


Originally Posted by MASTERNC (Post 34846311)
I posted something along this line in the AA thread for EF searches, but does the elimination of MileSAAver awards alter how we should be setting availability alerts? Should we now be including J as well?

As nothing has changed yet so we don't know, however we suspect that the saver award classes will, at the very least, still be used for partners booking awards on AA flights. For example you'd still need Z/U/T inventory to use BA miles for AA flights, etc.


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