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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

LoungeLizzard Sep 8, 2022 11:29 am


Originally Posted by ExpertFlyer Voice (Post 34581408)
As noted Sabbasolo looked at the wrong EF seat map.

The EF seat map for LX 1050/12 Sep is correct. Those seats are marked as available by LX. You may be blocked from reserving them because of their bassinet and suitability for minor attributes, but they are not occupied.

Thank you very much for the quick reply and the good explanation.
Another good value of EF to see more than what LX is willing to share, so I can at least call them if I like. :tu:

It looks like another masterpiece of LX/LH IT to block so many seats in Business.

HofstraJet Sep 11, 2022 10:23 am

Is there any way to save queries from the mobile site? I can’t seem to find it. If not, would it be possible to add it? Thanks.

ExpertFlyer Voice Sep 11, 2022 5:20 pm


Originally Posted by HofstraJet (Post 34590592)
Is there any way to save queries from the mobile site? I can’t seem to find it. If not, would it be possible to add it? Thanks.

No there isn't, but there will be on the next version of the site.

cwoo Sep 12, 2022 4:32 pm

Hi, new to ExperFlyer and am in trail version at the moment. Does the tool provide a way for me to get list of interested airlines, the tool will craw thru the airlines and tell me how many award mile points are needed for a given destination?

Say I have been flighting my favorite airlines like Delta, UA, Emirates, AA etc for a hot spot, I would normally go thru those sites to look for miles required on award flights. However I wouldn't have known if, for example Iberia (which is not my favorite airline), is offering lower mileage points.

Or even better - say I just want to burn the points and I have time, so date/destination is flexible - just show me the points .

Am I asking too much? :-)

ExpertFlyer Voice Sep 13, 2022 6:10 pm


Originally Posted by cwoo (Post 34594600)
Hi, new to ExperFlyer and am in trail version at the moment. Does the tool provide a way for me to get list of interested airlines, the tool will craw thru the airlines and tell me how many award mile points are needed for a given destination?

Say I have been flighting my favorite airlines like Delta, UA, Emirates, AA etc for a hot spot, I would normally go thru those sites to look for miles required on award flights. However I wouldn't have known if, for example Iberia (which is not my favorite airline), is offering lower mileage points.

Or even better - say I just want to burn the points and I have time, so date/destination is flexible - just show me the points .

Am I asking too much? :-)

Unfortunately yes :-) Since many airlines now have dynamic award pricing, and those prices are only available on their websites, that is something we can't offer. This is why we stick to showing the saver award inventories, which is also the inventory required with partner award redemptions.

dkerr Sep 14, 2022 8:14 am

Starting next month EWR is apparently no longer included in NYC. Why IATA would do that makes no sense to me. But it highlights a problem with EF as I cannot enter more than one airport into the origin/destination fields. I would very commonly just enter NYC to get all of JFK, LGA and EWR when searching for flights. Now I would like to provide a list, but EF doesn't accept a list.

Can that be fixed?

Thanks.

ExpertFlyer Voice Sep 14, 2022 9:20 am


Originally Posted by dkerr (Post 34599344)
Starting next month EWR is apparently no longer included in NYC. Why IATA would do that makes no sense to me. But it highlights a problem with EF as I cannot enter more than one airport into the origin/destination fields. I would very commonly just enter NYC to get all of JFK, LGA and EWR when searching for flights. Now I would like to provide a list, but EF doesn't accept a list.

Can that be fixed?

Thanks.

Unfortunately no, a flight search can only take one departing/arriving airport as input, this is a limitation of the reservation systems.

scubadu Sep 14, 2022 9:41 am


Originally Posted by ExpertFlyer Voice (Post 34599568)
Unfortunately no, a flight search can only take one departing/arriving airport as input, this is a limitation of the reservation systems.

How is ITA Matrix able to accomplish this? I know it may not be exactly the same, but conceptually, it's close; ITA Matrix can certainly accept a list of multiple airports and return multiple, priced out results.

Regards

PVDtoDEL Sep 14, 2022 9:46 am


Originally Posted by dkerr (Post 34599344)
Starting next month EWR is apparently no longer included in NYC. Why IATA would do that makes no sense to me. But it highlights a problem with EF as I cannot enter more than one airport into the origin/destination fields. I would very commonly just enter NYC to get all of JFK, LGA and EWR when searching for flights. Now I would like to provide a list, but EF doesn't accept a list.

Can that be fixed?

Thanks.

EWR will continue to be part of NYC for availability searches: https://crankyflier.com/2022/09/13/n...ot-a-big-deal/

ExpertFlyer Voice Sep 14, 2022 9:54 am


Originally Posted by PVDtoDEL (Post 34599635)
EWR will continue to be part of NYC for availability searches: https://crankyflier.com/2022/09/13/n...ot-a-big-deal/

Correct, but for the Fare Information search EWR and NYC would need to be searched separately.

Helix33 Sep 15, 2022 8:16 am

Hello ExpertFlyer Voice,

I've noticed that I can't see LX seatmaps for economy class, but I can for all other classes of travel. Economy seatmaps seem to regularly show "PRS NOT ALLOWED THIS CLASS OR ZONE" message. If this is a known problem, is there any timeline to getting that fixed?

Thanks!

p.s. I'm aware of the message

SWISS Economy Seat Maps may not be available on all flights. This is because SWISS doesn't allow pre-assigned seating for all flights in the Economy cabin.
, but that is not the case in my experience, as Swiss do allow pre-assigned seating on many flights (for a fee), including the ones that I regularly look at.

ExpertFlyer Voice Sep 15, 2022 9:25 am


Originally Posted by Helix33 (Post 34602316)
Hello ExpertFlyer Voice,

I've noticed that I can't see LX seatmaps for economy class, but I can for all other classes of travel. Economy seatmaps seem to regularly show "PRS NOT ALLOWED THIS CLASS OR ZONE" message. If this is a known problem, is there any timeline to getting that fixed?

Thanks!

p.s. I'm aware of the message , but that is not the case in my experience, as Swiss do allow pre-assigned seating on many flights (for a fee), including the ones that I regularly look at.

That's the message being returned to us from Swiss, so there is nothing for us to fix. When you see that it means they are not allowing travel agents to assign seats, at least in Y, for those flights. As such they don't return a seat map when requested.

As our note states this is only for some flights. We just checked LX 15 for Oct 15th and see the Economy seat map on that flight, as an example.


Originally Posted by scubadu (Post 34599627)
How is ITA Matrix able to accomplish this? I know it may not be exactly the same, but conceptually, it's close; ITA Matrix can certainly accept a list of multiple airports and return multiple, priced out results.

Apples and oranges. ITA has their own schedule, availability, and fare data and is the pricing engine for many airline and travel websites. EF uses the GDS APIs for data and is limited by their capabilities.

TheRealBabushka Sep 15, 2022 10:42 pm

Is Expertflyer down?
 
Is Expertflyer down?

TheRealBabushka Sep 15, 2022 10:55 pm

So it appears you can connect from from the US or via a VPN. Anyone outside the US facing the same problem?

Has Expertly changed its policy?

supine Sep 16, 2022 3:48 am


Originally Posted by TheRealBabushka (Post 34604453)
So it appears you can connect from from the US or via a VPN. Anyone outside the US facing the same problem?

Has Expertly changed its policy?

Working fine from Germany.

Where are you connecting from and what error are you seeing?


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