Is there a reason CX doesn't appear on the airline list for award inventory? Will this be fixed/added anytime soon?

Not all airlines make their award data available unfortunately.

Some of my alerts have been producing unhelpful notifications and I'm not sure why.

In one case (aircraft change alerts for two OS flights this month) it seems plausible that the airline really has been filing rather frequent changes -- switiching between Airbus 320 variants. The second case looks more like an EF problem. It's a schedule change alert for an SQ flight in November. I've resubmitted it a few times and within hours I get a notification about a change that isn't:

Can anyone shed any light on what's behind this? I'd really like to set a functioning alert... TIA :-)

Have you emailed support about this?

My reason for posting here was that the collective wisdom and experience of FTers often yields fast answers and/or helpful suggestions. Sometimes that doesn't happen, in which case one hopes for an authoritative answer from EF.

In either case the exchange will be seen by other FTers -- both now, by thread subscribers, and later by anyone searching for "unhelpful notications" or "ExpertFlyer alerts triggered without apparent underlying change".

I'm sure it's only a matter of time before EF gets back to me (and the FT community) with something more helpful than "contact EF".

Problem in trying to get xONEx fares
 

When trying to price a RTW (round the world) xONEx fare, the system gave this message (been like this for more than 1 week):

" An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding."

Is this a problem at oneworld? My search was for "D" fare at the time.

We just did a RTW Fare Information search without error, so we'd to know the exact search you're doing. Please email us with the details.

A week (and several alerts) later, all I've heard from EF is "thanks for the email, we're looking into this."

Is anyone else receiving unhelpful notifications (and then having to reset their alerts in case something really changes)?

We're actually testing a fix to the problem, we were going to notify you when it was deployed, hopefully early next week. Thanks for your patience.

Sad to say I'm still seeing the "QR award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience." error...looks like it did turn into months :( Any updates?

As posted before:
Let us know if there is a specific search that is repeatedly failing so we can track down specific cases, thanks.

Second email sent with screen shots attached. Thanks.

Does anyone know if AY Finnair awards part of the fix above even though the error message is still showing?

Yes it is. If you have any questions about a particular search please email us directly.

Are there any promos at the moment? I'm thinking of signing up for an annual subscription.