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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

nort Dec 19, 2022 11:16 pm

Is there a way to set flight availability (inventory) alerts flights with married segments? For example, I want to set alerts for a specific flight from LAX - JFK - LHR (just an example, think of any flight with a connection) with a (for example) D class inventory on both segments. But ExpertFlyer only allows me to set alerts for each segment separately. Then the alerts trigger and expire. But when I log on to EF to check availability, the ticket is not available from LAX - JFK - LHR in D class. It's only available as a separate booking for each segment. Is it possible to set alerts for a routing with connecting flights?

ExpertFlyer Voice Dec 20, 2022 11:46 am


Originally Posted by nort (Post 34848977)
Is there a way to set flight availability (inventory) alerts flights with married segments? For example, I want to set alerts for a specific flight from LAX - JFK - LHR (just an example, think of any flight with a connection) with a C class inventory on both segments. But ExpertFlyer only allows me to set alerts for each segment separately. Then the alerts trigger and expire. But when I log on to EF to check availability, the ticket is not available from LAX - JFK - LHR in C class. It's only available as a separate booking for each segment. Is it possible to set alerts for a routing with connecting flights?

Married segment alerts is something that will be in the next version of EF.
As you know C upgrade inventory should only be searched segment by segment to get accurate inventory, so you wouldn't want married segment searching/alerting for C inventory anyway.

nort Dec 20, 2022 12:17 pm


Originally Posted by ExpertFlyer Voice (Post 34850479)
Married segment alerts is something that will be in the next version of EF.
As you know C upgrade inventory should only be searched segment by segment to get accurate inventory, so you wouldn't want married segment searching/alerting for C inventory anyway.

Thank you. I look forward to the next version. My question is regarding a paid ticket, I made a mistake in the class code - my apologies. It's corrected now.

dval44 Dec 24, 2022 7:35 am

New to EF (purchased premium membership yesterday).

I am trying to find partner award availability for Swiss and I’m a bit confused. I believe this would be I class.

EF does not show I0 as I’d expect, it simply does not mention I class at all in the list of seats. Is this standard?

I tried to investigate more, and I cannot get it to show I availability even for flights that are bookable. LX LAX-ZRH on Feb 6, for example is bookable on UA and Aeroplan, but EF does not mention I fare bucket. It just lists: F7 A7J9 C9 D9 Z9 P9 G9 E9 N9 Y9 B9M9 U9 H9 Q9 V9 W9 S9T9 L9 K9

I’m just a little confused. I guess my questions are:

1.) in general does EF show a zero for no no availability (e.g. “Y0”) or is the fare class removed entirely from the list?

2.) for this case specifically, why can’t I get EF to show a single I seat on LX, even when I know one is available?

Zorak Dec 24, 2022 8:26 am

The answer to (1) is yes, it will show 0s.

However you are searching "Flight Availability" which only searches paid inventory -- look under "Awards & Upgrades" instead.

https://cimg4.ibsrv.net/gimg/www.fly...a45ea50589.png

dval44 Dec 24, 2022 8:39 am


Originally Posted by Zorak (Post 34860780)
The answer to (1) is yes, it will show 0s.

However you are searching "Flight Availability" which only searches paid inventory -- look under "Awards & Upgrades" instead.

https://cimg4.ibsrv.net/gimg/www.fly...a45ea50589.png

thank you!

secretflyer Dec 27, 2022 3:58 pm

I'm getting this message for looking a seat map to check availability in F for ANA:

There was an error message from the airline when trying to retrieve this seat map: PRS NOT ALLOWED THIS CLASS OR ZONE

What does this mean? Anyway around this?

ExpertFlyer Voice Dec 27, 2022 7:32 pm


Originally Posted by secretflyer (Post 34869085)
I'm getting this message for looking a seat map to check availability in F for ANA:

There was an error message from the airline when trying to retrieve this seat map: PRS NOT ALLOWED THIS CLASS OR ZONE

What does this mean? Anyway around this?

It means the airline isn't allowing seat assignments in the cabin so it isn't returning a seat map.

mb4wong Jan 1, 2023 9:19 am

Not sure if anyone else is seeing this but I've had some issues with the log-in with Facebook on ExpertFlyer. Tried on Edge, Safari, and Chrome. Developer tool console shows:

Code:

Uncaught ReferenceError: loginFB is not defined at HTMLDivElement.onclick ((index):187:85) onclick @ (index):187:85)

ExpertFlyer Voice Jan 1, 2023 11:51 am


Originally Posted by mb4wong (Post 34882173)
Not sure if anyone else is seeing this but I've had some issues with the log-in with Facebook on ExpertFlyer. Tried on Edge, Safari, and Chrome. Developer tool console shows:

Code:

Uncaught ReferenceError: loginFB is not defined at HTMLDivElement.onclick ((index):187:85) onclick @ (index):187:85)

Known issue to be fixed next week. Use the home page not /login.do also make sure all the cookies are turned on in the Cookie Settings in the footer.

wkwc Jan 2, 2023 1:33 am

Inventory numbered "L"
 
Might be a basic one, but what does "L" mean in the context of fare inventory? See pic
https://cimg1.ibsrv.net/gimg/www.fly...6c692ae671.png

ExpertFlyer Voice Jan 2, 2023 11:26 am


Originally Posted by wkwc (Post 34884176)
Might be a basic one, but what does "L" mean in the context of fare inventory? See pic
https://cimg1.ibsrv.net/gimg/www.fly...6c692ae671.png

If you click on the fare class it gives you the description of what the value means.

beautiful_planet Jan 12, 2023 3:54 am

Iberia not listed among airlines to search award availability for
 

Originally Posted by ExpertFlyer Voice (Post 34488572)
That's correct. If you email customer support then we will notify you as soon as it's available again, thanks.


Originally Posted by CasaDeTony (Post 34540904)
Unfortunately BA & Iberia awards searches are currently failing with this error:


Originally Posted by CasaDeTony (Post 34550060)
Looks to be broken again. Getting this error just now with an Iberia award search:

Just sharing it for anyone who might be registering with ExpertFlyer for the sole purpose to find Iberia award availability (like I did an hour ago): it appears like Iberia just has been removed from the list of airlines to be selected on ExpertFlyer for the award availability search. Iberia award information does not appear to be displayed on ExpertFlyer. So in case you are looking like myself to use your Iberia Avios to fly business with Iberia, you might have to manually check on Iberia.com or try to find a different service.

BA Humbug Jan 12, 2023 8:59 am

Hi, I realize this is a small-ish amount of people who need this service, but I'm going to ask anyway as I suspect timatic SHOULD have this info -- is there a way to see BN(O), British National (Overseas) visa / travel requirements?

It's a second class of British citizenship that doesn't confer as wide-ranging visa-free travel as a full British subject, but one with a separate passport nonetheless:
https://en.wikipedia.org/wiki/Britis...seas)_passport
https://en.wikipedia.org/wiki/Visa_r...nals_(Overseas)
... and while Wikipedia is great, it's not exactly something airline agents see / rely on!

Appreciate any help into this.


https://cimg2.ibsrv.net/gimg/www.fly...eda1124832.png

ExpertFlyer Voice Jan 12, 2023 10:24 am


Originally Posted by beautiful_planet (Post 34917185)
Just sharing it for anyone who might be registering with ExpertFlyer for the sole purpose to find Iberia award availability (like I did an hour ago): it appears like Iberia just has been removed from the list of airlines to be selected on ExpertFlyer for the award availability search. Iberia award information does not appear to be displayed on ExpertFlyer. So in case you are looking like myself to use your Iberia Avios to fly business with Iberia, you might have to manually check on Iberia.com or try to find a different service.

We publicly post the current list of supported Award & Upgrade airlines/classes on our Help/FAQ page here: https://www.expertflyer.com/sessionlessClassList.do


Originally Posted by BA Humbug (Post 34917913)
Hi, I realize this is a small-ish amount of people who need this service, but I'm going to ask anyway as I suspect timatic SHOULD have this info -- is there a way to see BN(O), British National (Overseas) visa / travel requirements?

It's a second class of British citizenship that doesn't confer as wide-ranging visa-free travel as a full British subject, but one with a separate passport nonetheless:
https://en.wikipedia.org/wiki/Britis...seas)_passport
https://en.wikipedia.org/wiki/Visa_r...nals_(Overseas)
... and while Wikipedia is great, it's not exactly something airline agents see / rely on!

Appreciate any help into this.


https://cimg2.ibsrv.net/gimg/www.fly...eda1124832.png

We may be able to, but adding an option to select an alternate document type is something that would have to take a back seat to other work we're doing. Send us an email if you didn't already so we can catalog it, thanks.


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