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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

Love_Travel Sep 28, 2022 10:30 am

If I am looking for delta GUC upgrade availability for AF FLIGHT, which one shows the availability? Is it Business classic awards or Business flex awards for elites?


https://cimg1.ibsrv.net/gimg/www.fly...00bb0b81e.jpeg

Love_Travel Sep 28, 2022 10:55 am

Why don’t I see the option “ Business upgrade with DL SWU/ global upgrades” when I choose Air France as the airline? I can this option when I choose KLM.


https://cimg5.ibsrv.net/gimg/www.fly...56118feed.jpeg

ExpertFlyer Voice Sep 28, 2022 11:04 am


Originally Posted by Love_Travel (Post 34638146)
If I am looking for delta GUC upgrade availability for AF FLIGHT, which one shows the availability? Is it Business classic awards or Business flex awards for elites?

It won't be C as that's just for FlyingBlue elites


Originally Posted by Love_Travel (Post 34638236)
Why don’t I see the option “ Business upgrade with DL SWU/ global upgrades” when I choose Air France as the airline? I can this option when I choose KLM.

If you want to see AF Z inventory you can see it via the Flight Availability search or add Z as an Other Class to the award search when searching another defined award class.

lamphs Oct 2, 2022 5:00 am


Originally Posted by ExpertFlyer Voice (Post 34633447)
The route alert does the same search and will see the same results that you see, however the reservation system will normally return connection options with inventory in the requested class before flights that don't have it. Both the current and beta site use the same back end data engine, so you'll see the same amount of results. If you have further questions please email us with specific examples.

Before I spend the money for EF, I have a question that I think is related.

This winter I want to go to/from London on UA (or a partner) from WAS. Award flight costs are quite high when performing general searches. However, for example, last week I found a return via BOS for 1/2 the miles.

EF can be set to monitor a group of flights in a date range for, say IAD-LHR, EWR-LHR, BOS-LHR, etc.?

Thanks!

aflo Oct 2, 2022 8:07 am

Dear ExpertFlyer,

I have a confirmed booking for a routing AAA-BBB-CCC / DDD-BBB-AAA with LX. Between each flight there are several days or even weeks (i.e. stopovers not layovers). I would like to move forward the flight DDD-BBB one day and the flight BBB-AAA one week back. How can I check the availability for a certain booking class either for rebooking or a new booking? I guess I can't search for single segments, as they are married segments? And LX doesn't offer the same fare classes for rebooking or a new booking. Thanks.

ExpertFlyer Voice Oct 2, 2022 3:34 pm


Originally Posted by lamphs (Post 34647876)
Before I spend the money for EF, I have a question that I think is related.

This winter I want to go to/from London on UA (or a partner) from WAS. Award flight costs are quite high when performing general searches. However, for example, last week I found a return via BOS for 1/2 the miles.

EF can be set to monitor a group of flights in a date range for, say IAD-LHR, EWR-LHR, BOS-LHR, etc.?

Thanks!

You can create Flight Alerts but each alert is for a specific flight segment/date, but you can have up to 200 alerts active at a time.

Originally Posted by aflo (Post 34648159)
Dear ExpertFlyer,

I have a confirmed booking for a routing AAA-BBB-CCC / DDD-BBB-AAA with LX. Between each flight there are several days or even weeks (i.e. stopovers not layovers). I would like to move forward the flight DDD-BBB one day and the flight BBB-AAA one week back. How can I check the availability for a certain booking class either for rebooking or a new booking? I guess I can't search for single segments, as they are married segments? And LX doesn't offer the same fare classes for rebooking or a new booking. Thanks.

By "check" to you mean monitor? You can create a Flight Alert for them. Are you sure that married segments apply considering they are stopovers vs connections? If the flights are priced individually, it's not married availability.

aflo Oct 3, 2022 12:16 am

They are definitely priced together. DDD-BBB on its own is much more expensive than DDD-BBB-AAA. It's a (long) stopover allowed by the fare rules. Yes, I meant "monitor" the flight for booking class availability.

Edit: maybe it was just a case of a suboptimal agent. I called again today (suprisingly I ended up in Basel!) and it was no problem to rebook to a day earlier.

ExpertFlyer Voice Oct 3, 2022 7:48 am


Originally Posted by aflo (Post 34650054)
They are definitely priced together. DDD-BBB on its own is much more expensive than DDD-BBB-AAA. It's a (long) stopover allowed by the fare rules. Yes, I meant "monitor" the flight for booking class availability.

Edit: maybe it was just a case of a suboptimal agent. I called again today (suprisingly I ended up in Basel!) and it was no problem to rebook to a day earlier.

The fares being priced together is not the same as married availability. Because there are multi-day gaps, if I understood your post correctly, between the flights, the availability searches are separate and therefore not subject to married segment logic and so would work with EF alerts. Glad to hear it worked out!

aflo Oct 3, 2022 3:04 pm

Ok, thank you. Before your explanation and the successful rebooking with a new agent, the only way to make sense of EF availability and agent availability inconsistency was married segments.

woobl Oct 10, 2022 2:19 am

I’m sure this has been asked up thread, but does anyone know when the BA awards checker will be back and working? Seems to have been down for a while…

supine Oct 13, 2022 6:33 am

This is more of a feature request...

When I'm on https://www.expertflyer.com/flightAlertList.do and have switched to the "Seat Alerts" tab it would be really useful to have a link to the seat map for the configured flight + cabin of each alert.

ExpertFlyer Voice Oct 13, 2022 3:45 pm


Originally Posted by supine (Post 34677517)
This is more of a feature request...

When I'm on https://www.expertflyer.com/flightAlertList.do and have switched to the "Seat Alerts" tab it would be really useful to have a link to the seat map for the configured flight + cabin of each alert.

That's for the suggestion, we'll take a look at that for a future improvement.

RememberTheConcord Oct 17, 2022 12:55 pm

Small tweak request:

There are actually a few cases where Swiss Airlines opens up partner space for first class award redemptions in the O bucket. Currently, ExpertFlyer only allows you to search using the I bucket for Swiss Airlines awards. Manually adding the O bucket to the search does not work. It would be great if you could add support for the O bucket here for the cases where it does open up.

ExpertFlyer Voice Oct 17, 2022 2:17 pm


Originally Posted by RememberTheConcord (Post 34687901)
Small tweak request:

There are actually a few cases where Swiss Airlines opens up partner space for first class award redemptions in the O bucket. Currently, ExpertFlyer only allows you to search using the I bucket for Swiss Airlines awards. Manually adding the O bucket to the search does not work. It would be great if you could add support for the O bucket here for the cases where it does open up.

Added, let us know if there are any issues.

TravelerIT Oct 25, 2022 8:22 am

Hello, can anyone help me checking this: I’m booked (X fare) on QR128 MXP-DOH on October 28th and I would like to know economy-business availability. I’m QR Privilege Gold and hoping for an upgrade…
Thanks in advance! :-)


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