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Originally Posted by f0zzyNUE
(Post 37477418)
Since a few days I get "rate limit exceeded" after a few queries. That's very annoying. A while back these errors came when I had around 10 fare searches within a minute. Now I get it after 3 of 4 queries and then the entire expertflyer website does not work. I have the unlimited plan and don't understand the rate limit on that - up to 10 queries per minute should be allowed.
I often search the best fares to a destination from different origins - that's when I run many queries in a short time - but I would not expect the whole page stopping to work for a minute or so with the "rate limit exceeded" message.
Originally Posted by f0zzyNUE
(Post 37477696)
It's even worse - you have a look at the search result and the page changes to "rate limit exceeded" while no additional action was taken - like the page uses secret queries in the background that trigger the rate limit. - Anyway nowhere do I find any specification on rate limits for queries - the Premium account has unlimited queries, no?
expertflyer has become unusable when that issue continues! |
I keep the browser open in developer mode. I can see that there is a regular call "fare-information" followed by "access token".
Every roundtrip to the server (also searching for airports, airlines, etc.) triggers a call to "fare-information". If you have a rate limit to the "fare-information" script/page - the rate limit should be raised. That's the network access log for about 2 minutes on the page (after initial input of data for fare search) https://cimg2.ibsrv.net/gimg/www.fly...a870c9e23c.png https://cimg3.ibsrv.net/gimg/www.fly...0929a37853.png https://cimg4.ibsrv.net/gimg/www.fly...a768688032.png and this is the access log for one fare search - imho there are much too many "result" queries - it goes crazy when I scroll the page. while scrolling it tries to call the same script again over and over ... https://cimg3.ibsrv.net/gimg/www.fly...3f7ca5a079.png https://cimg4.ibsrv.net/gimg/www.fly...df2820e2ee.png https://cimg5.ibsrv.net/gimg/www.fly...454d28d805.png and there are 15 more of these screenshots - for ONE fare query - and then the page turns black and you get the message "rate limit exceeded" |
Flight availability searches for Delta are broken again - everything returning a red banner with "No results found. Try adjusting your search details and search again."
And now after trying about 4-5 searches, I get a white page with just the following text and can't do anything on the website: Rate Limit Exceeded |
All availability and alerts for Delta is still BROKEN
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I just search for some fare routings in the published fares, and all of a sudden the screen went empty and the URL changed to
but I was then just looking at an empty page and no login showed up. Are you guys not testing your stuff at all? Any chance of rolling the new platform back to the old one until the basic stuff got fixed or getting the old platform back at wwwold.expertflyer.com or alike? EDIT: it also redirected my already open tabs to that nonsense login website and I lost all of my (re)search results. *slowclap* https://cimg4.ibsrv.net/gimg/www.fly...7f533b118a.png |
Originally Posted by lotterhansa
(Post 37482155)
https://cimg0.ibsrv.net/gimg/www.fly...1cdafdbe70.png |
Originally Posted by percysmith
(Post 37482217)
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Originally Posted by lotterhansa
(Post 37475127)
THIS. I could not have expressed it any better. Especially the part around command line access as the nice UIs usually fail at one point or another.
Originally Posted by Dave_C
(Post 37474842)
So just got an expertflyer survey about new features, aimed at award availability. Let me say this clearly so that the people at the back can hear.
YOU ASKED THE WRONG QUESTIONS - I DON’T CARE ABOUT AWARD AVAILABILITY I care about revenue availability being correct. I care about you writing a tool that understands Point of Commencement versus Point of Sale. I care about providing GDS content from Amadeus and not just Sabre. I care about fare rules being displayed accurately. I care about seat maps up to departure time being displayed correctly for Amadeus based airlines. This is *EXPERT*flyer, not awardfinderflyer. If you want to know what I *would* pay extra for? Read-only command line access to Sabre/Amadeus/Worldspan. Yes a full read-only console. Then you can charge me double. However If you try and up the price without fixing the basics which are now broken, then I will cancel. Thanks for coming to my Ted talk. |
Expertflyer currently has two major issues with functionality:
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yes. the black screen comes when expertflyr thinks you exceeded your quota. but you didn't. they have hundreds of queries running in the background (especially when you start scrolling. these hundreds of queries eat up your quota and then from one moment to another expertflyer goes black for one or two minutes with no possibilities to do anything besides watch the start page.
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Hi All - Quick Update:
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Is this an issue on EF side or with Delta restricting things? Same issue happened back in Sept where all Delta info was unavailable for a few days.
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Originally Posted by rylan
(Post 37484529)
Is this an issue on EF side or with Delta restricting things? Same issue happened back in Sept where all Delta info was unavailable for a few days.
Update: We pushed a workaround: specify Delta as the airline and you'll see results. Multi-airline searches are still broken, working on permanent fix. We also pushed a fix for the rate limit error that was hitting normal usage. You shouldn't see that anymore. |
EFV: Thank you for the workaround. Please be aware, if you are not already, when searching exclusively DL, it ignores the toggles for "Exclude Codeshares" and "Direct/non-stop only". The search results give all possible flights including connections and codeshares regardless of these settings. An example is JFK-CDG on a June date specifying Airline = DL only, exclude codeshares and direct/n/s.
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Currently, if I don't select DL as an airline I am getting DL inventory and if I do, then it shows all zeroes.
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