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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

Rare Oct 15, 2025 10:11 am


Originally Posted by WannaTheater (Post 37373902)
While I have strongly defended EF, even in light of its slow progress in fixing issue after issue, not reliably notifying for something as simple as a seat alert is pretty poor.

Agreed. Seat alerts is one of my primary uses for EF. I received an alert for one of mine yesterday—approximately 8 hours after I had checked myself and noticed an available seat. I expect more timely alerts than that.

chavala Oct 15, 2025 10:48 am


Originally Posted by WannaTheater (Post 37373902)
I have an AA ticket, but no seat assigned, on a flight that is sold out. Through the AA website, I cannot select a seat, and EF is showing all seats taken. Yesterday morning I set a seat alert for any seat. I randomly checked around 10pm last night, and there was a seat available, so I grabbed it.
The alert is still set in EF. It never fired, and I was never notified.
While I have strongly defended EF, even in light of its slow progress with fixing issue after issue, not reliably notifying for something as simple as a seat alert is pretty poor.

This has been happening with UA for 2 weeks now and as recently as yesterday. Even when I click the Quick Check button it doesn’t show the empty seat as being available.
I’m getting very frustrated.

sinalet Oct 15, 2025 11:07 am

Default Sorting is Still Broken
 
tl;dr: Please sort all lists of "Saved Queries" alphabetically by default!

Since the dawn of time, "Saved Queries" across EF have been sorted alphabetically by default. This applied equally across the site such as the drop-down menus on the homepage and the "View All Saved Queries" pages.

A few weeks ago, that changed. Suddenly, any lists of "Saved Queries" were no longer being sorted alphabetically. Instead, they were sorted in reverse chronological order by creation date.

This was most obvious in those drop-down menus on the homepage. It became impossible to easily find a saved query in those lists. This was only partially fixed after folks complained.

Any lists of "Saved Queries" outside of those drop-down menus are still not being sorted alphabetically by default like they have been since the dawn of time. Worse yet, it's not possible to sort these lists on the mobile version of EF so you're stuck in reverse chronological order by creation date.

For example, this page on mobile cannot be sorted:
https://www.expertflyer.com/saved-qu...R_AVAILABILITY

EF support doesn't seem to think this is a big deal... I disagree and hope others here do too.

WannaTheater Oct 15, 2025 1:19 pm


Originally Posted by WannaTheater (Post 37373902)
I have an AA ticket, but no seat assigned, on a flight that is sold out. Through the AA website, I cannot select a seat, and EF is showing all seats taken. Yesterday morning I set a seat alert for any seat. I randomly checked around 10pm last night, and there was a seat available, so I grabbed it. ... The alert is still set in EF. It never fired, and I was never notified.

While I have strongly defended EF, even in light of its slow progress with fixing issue after issue, not reliably notifying for something as simple as a seat alert is pretty poor.

Alert is still active. There is one seat for sale, and here is the current seatmap:

https://cimg6.ibsrv.net/gimg/www.fly...fc5ee3877d.jpg

Still, no notification has been received.

Unimatrix One Oct 15, 2025 4:01 pm


Originally Posted by Rare (Post 37374130)
Agreed. Seat alerts is one of my primary uses for EF. I received an alert for one of mine yesterday—approximately 8 hours after I had checked myself and noticed an available seat. I expect more timely alerts than that.

Add me to the list of people for whom seat alerts are not working. The last three times I switched to a better seat on a flight, it was because I had found the seat myself when checking the seat map manually. The seat alert which I had already set up did not notify me of the open seat.

ExpertFlyer Voice Oct 15, 2025 4:05 pm


Originally Posted by WannaTheater (Post 37373902)
I have an AA ticket, but no seat assigned, on a flight that is sold out. Through the AA website, I cannot select a seat, and EF is showing all seats taken. Yesterday morning I set a seat alert for any seat. I randomly checked around 10pm last night, and there was a seat available, so I grabbed it.

The alert is still set in EF. It never fired, and I was never notified.



While I have strongly defended EF, even in light of its slow progress with fixing issue after issue, not reliably notifying for something as simple as a seat alert is pretty poor.


Originally Posted by WannaTheater (Post 37374440)
Alert is still active. There is one seat for sale, and here is the current seatmap:



Still, no notification has been received.

We are looking into this to confirm it was not driven by the availability showing up in between checks. Will reach out via PM for more details.


Originally Posted by sinalet (Post 37374236)
tl;dr: Please sort all lists of "Saved Queries" alphabetically by default!

Since the dawn of time, "Saved Queries" across EF have been sorted alphabetically by default. This applied equally across the site such as the drop-down menus on the homepage and the "View All Saved Queries" pages.

A few weeks ago, that changed. Suddenly, any lists of "Saved Queries" were no longer being sorted alphabetically. Instead, they were sorted in reverse chronological order by creation date.

This was most obvious in those drop-down menus on the homepage. It became impossible to easily find a saved query in those lists. This was only partially fixed after folks complained.

Any lists of "Saved Queries" outside of those drop-down menus are still not being sorted alphabetically by default like they have been since the dawn of time. Worse yet, it's not possible to sort these lists on the mobile version of EF so you're stuck in reverse chronological order by creation date.

For example, this page on mobile cannot be sorted:
https://www.expertflyer.com/saved-qu...R_AVAILABILITY

EF support doesn't seem to think this is a big deal... I disagree and hope others here do too.

Hi there - rest assured we have this on our list. We can't commit to a specific timeline, but we should get to it sooner rather than later.

ExpertFlyer Voice Oct 16, 2025 9:58 am

Hey all - we're seeing some issues with American Airlines searches at the moment and with some users getting a Rate Limit alert when they are not supposed to. We are looking into this. Will post when we have an update.

UPDATE: this should now be resolved. Please email our support team if you encounter this.

S80 Oct 16, 2025 10:26 am


Originally Posted by ExpertFlyer Voice (Post 37374651)
Hi there - rest assured we have this on our list. We can't commit to a specific timeline, but we should get to it sooner rather than later.

Would it be possible to get a public Trello board or similar, that way we know what you all are working on and prioritizing?

I noticed a number of open tech jobs for Red Ventures, not sure which are EF specific or for other portfolio companies. I would apply to a couple where I'd be a good fit, but you couldn't pay me enough to endure being based in CLT!

Dennis Oct 16, 2025 5:53 pm

Hi,I just have three more problems:

1.When I search for a flight with a specific date +- 1, 2, or 3 days, the “+1 day” is displayed instead of the desired day​​​​​​

https://cimg2.ibsrv.net/gimg/www.fly...4c8d7b5176.png

2. If you look at the result for the days before the displayed day (left side), it is the year 2027!
(The same applies if you are looking for a date in 2025, then 2026 will be displayed as result for the days on the left side.)

https://cimg3.ibsrv.net/gimg/www.fly...119a5b2cce.png

3. When I search for a flight with a specific date +- 1, 2, or 3 days, an error message always appears for the first day (on the left-hand side).

https://cimg1.ibsrv.net/gimg/www.fly...59b20117e9.png


Adam Smith Oct 17, 2025 11:23 am

I keep getting this erroneous alert. There's no change to the configuration. There has been no change to the specific aircraft assigned to the flight since it started to populate on the flight tracking sites yesterday. But it keeps notifying me anyway.

https://cimg7.ibsrv.net/gimg/www.fly...0ae1bc8622.jpg

econ Oct 17, 2025 7:37 pm

Not sure if already mentioned, and I'm only noticing when using mobile, not desktop, but when selecting View seat map on a flight from the Flight Availability Results page, the pop-up menu will present an option to "Show requested classes on 1 screen", however even if this is selected it will still show a tabbed view when proceeding to the seat map.

S80 Oct 19, 2025 3:23 am

https://cimg6.ibsrv.net/gimg/www.fly...67f43e17e3.png
I am unable to view seat maps:

Adam Smith Oct 20, 2025 12:18 am

Site seems to be down altogether at the moment, "HTTP ERROR 431", just when I need it the most to help with some nasty IRROPs. Very frustrating.

I see this is a client side issue. I think it may be a problem with the auto-refresh on availability results. Which, by the way, is (a) an extremely annoying "feature" that shouldn't exist and (b) if it does exist, the refresh rate is way too high. It's far too common for me to change tabs and come back and it has errored out, or I'm still on the tab, but it keeps refreshing just as I'm scrolling through and trying to figure out what my options are.

Anyway, I started getting that 431 after a whole bunch of auto-refreshes, and deleting site data seems to have cleared it up? Before I did that, I couldn't access the homepage or anything else on the site in that browser instance. But Incognito worked.

PlaneSpeaking Oct 20, 2025 2:48 am


Originally Posted by Adam Smith (Post 37381461)
Site seems to be down altogether at the moment, "HTTP ERROR 431", just when I need it the most to help with some nasty IRROPs. Very frustrating.

I see this is a client side issue. I think it may be a problem with the auto-refresh on availability results. Which, by the way, is (a) an extremely annoying "feature" that shouldn't exist and (b) if it does exist, the refresh rate is way too high. It's far too common for me to change tabs and come back and it has errored out, or I'm still on the tab, but it keeps refreshing just as I'm scrolling through and trying to figure out what my options are.

Anyway, I started getting that 431 after a whole bunch of auto-refreshes, and deleting site data seems to have cleared it up? Before I did that, I couldn't access the homepage or anything else on the site in that browser instance. But Incognito worked.

The site is currently down, probably because it’s served by Amazon Web Services which appears to be down globally currently and is affecting a lot of sites that it serves. For example, Ring is currently inaccessible and a whole host of other Amazon sites. Google it and you’ll see what I mean. Let’s hope it doesn’t last too long. Ironically and it did make me laugh but the one site that is working properly is BA!

crazyarmadillo Oct 20, 2025 4:10 am

All appears okay now.


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