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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

Gardyloo Oct 9, 2025 12:35 pm


Originally Posted by NewtonsLaw (Post 37360820)
Hi EF,

Getting this error message when searching for any combo of routes on the fare information tab. All other tabs working fine...

Thanks for any help.


https://cimg7.ibsrv.net/gimg/www.fly...a8f988c1d5.png

Starting a few days ago I was receiving this error message every time I tried to pull up RTW fares until today; now the site only returns "No results found." Is this a permanent thing or a temporary glitch?

ExpertFlyer Voice Oct 9, 2025 1:23 pm


Originally Posted by Gardyloo (Post 37363580)
Starting a few days ago I was receiving this error message every time I tried to pull up RTW fares until today; now the site only returns "No results found." Is this a permanent thing or a temporary glitch?

Hi Gardyloo - Sending you a PM for specifics. We have been seeing isolated reports of this but has been really hard to replicate on our end.

PlaneSpeaking Oct 10, 2025 3:10 am


Originally Posted by ExpertFlyer Voice (Post 37361659)
BA UPDATE: Access to BA seat maps within 24hrs of departure and accurate blocked vs occupied seats for status holders has now been restored

This is great news, thank you and confirming it works for my flight tomorrow!

NewtonsLaw Oct 10, 2025 4:28 am

Gardyloo

I had the same issue/view as you (a bit further up the thread). Just checked again and also now just saying "No results found".

All other tabs (timetables, availability etc) are working fine for me.

Leonidasc Oct 10, 2025 8:32 am

Hi,

I have the following:

BA105, 27/2/26
Expertflyer showing 9 J & 9 I. When calling BA, they are telling me that there's no availability so technically i can't set an alert cause i immediately getting notified from Expertflyer that there's award availability while BA claims the contrary

KARFA Oct 10, 2025 9:06 am


Originally Posted by Leonidasc (Post 37365014)
Hi,

I have the following:

BA105, 27/2/26
Expertflyer showing 9 J & 9 I. When calling BA, they are telling me that there's no availability so technically i can't set an alert cause i immediately getting notified from Expertflyer that there's award availability while BA claims the contrary

neither J or I class are reward availability tho. In fact I don’t think EF shows ba reward availability.

chavala Oct 10, 2025 10:42 am

Seat Alerts does not seem to be working at all for UA.
I just did a few “quick checks”, and even though the seats are now open, I get a pop-up saying: Queued successfully - we will notify you of any changes.
Some of them are from days ago. I left them to test the system to see if I’m notified. I wasn’t.

What’s going on?

meijiem Oct 10, 2025 1:56 pm


Originally Posted by chavala (Post 37365278)
Seat Alerts does not seem to be working at all for UA.
I just did a few “quick checks”, and even though the seats are now open, I get a pop-up saying: Queued successfully - we will notify you of any changes.
Some of them are from days ago. I left them to test the system to see if I’m notified. I wasn’t.

What’s going on?

Is it related to this?
https://www.flyertalk.com/forum/unit...-web-page.html

hawaii777 Oct 10, 2025 3:58 pm


Originally Posted by ExpertFlyer Voice (Post 37361659)
BA UPDATE: Access to BA seat maps within 24hrs of departure and accurate blocked vs occupied seats for status holders has now been restored

Any updates when we might see this restored for HA seat maps? Thanks!

Adam Smith Oct 10, 2025 4:01 pm

I keep getting this erroneous notification. There's no change to the aircraft configuration that should be triggering it, and it always says the original aircraft type is "Airbus A330-300 (333)" and new type is "333".

https://cimg0.ibsrv.net/gimg/www.fly...b82a6d3980.jpg

I've seen something sort of like this a couple of times when creating alerts for WestJet 787 flights, where upon setup it initially detects "789". It then very quickly issues an alert that it has changed to "M89", as though it's pulling the data from two different sources where WestJet has used different codes, such that the alert is triggered even though there's no change. But in that case, it seems to settle down and stay as "M89" and not issue any more alerts.

So whether that's related, I don't know.

chavala Oct 10, 2025 6:25 pm


Originally Posted by meijiem (Post 37365645)

No.
Seat maps work fine for me

PlaneSpeaking Oct 10, 2025 9:30 pm

My flight today after running the seat map alert.

https://cimg9.ibsrv.net/gimg/www.fly...7b79c04f63.png

Bobdh13 Oct 11, 2025 3:11 am

Cathay Pacific (CX) Seat Maps also inaccurate
 
CX seat maps both >24 hours and <24 hours haven't been reliable for months now either.

Experflyer both shows unblocked/available seats (w/out status) that are occupied/blocked on CX.com and also occupied seats that are available/empty and easy selectable without status on CX.com. Basically renders the seat maps quite useless.

Also no BLOCKED seats are marked they seem to just show as OCCUPIED.

Unimatrix One Oct 11, 2025 11:00 pm

JL seat maps are still not distinguishing between blocked and occupied seats. Any idea when this will be fixed?

ExpertFlyer Voice Oct 13, 2025 7:42 am


Originally Posted by chavala (Post 37365278)
Seat Alerts does not seem to be working at all for UA.
I just did a few “quick checks”, and even though the seats are now open, I get a pop-up saying: Queued successfully - we will notify you of any changes.
Some of them are from days ago. I left them to test the system to see if I’m notified. I wasn’t.

What’s going on?

Hi Chavala - Are you still running into these issues? Will send you a PM for more info.


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