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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

rjn21 Sep 16, 2025 9:43 pm


Originally Posted by Adam Smith (Post 37323622)
(Although I'll note that the new site at least seems to have done away with the never-ending aircraft "change" alerts that were triggered by European carriers constantly adding or subtracting a row of intra-Europe business class, which is a very welcome change - I care whether the aircraft is a 223 or a 320, not whether AF is selling 3 rows of J one day and 4 rows the next, or vice versa).

Some people found those alerts useful - so they know if they have selected a seat in advance, and the airline then changes the J/Y config, they are at risk of being seat shifted to a random sub-optimal seat wherever the computer drops them into, so they should check their seating allocation to see what has happened.

ExpertFlyer Voice Sep 17, 2025 1:20 pm


Originally Posted by Adam Smith (Post 37323622)
The flights on major airlines that weren't working (AC, BA) are at least now returning a result. Although for some reason it's inconsistent - e.g. the one I previously reported lists the aircraft as "Boeing 737 MAX 8 (7M8)", whereas other AC-operated flights just say "7M8". Same with AC327 YUL-YYC 9/11/25, which yesterday was also generating an error; it now works and returns "Airbus A220-300", while other AC flights say "223".

But it also appears that the new version of the site only returns one error when an aircraft change alert fails. For instance, with airlines like DM or SI that don't make seat maps available, it returns the same generic "Failed to create alert Please try again, if the problem persists contact support". Before the switch to the new site, it would reject the alert with a message that seat maps were not available for this airline.

I'm still not sure why a seat map is necessary when the flight schedule alert shows the type though...

(Although I'll note that the new site at least seems to have done away with the never-ending aircraft "change" alerts that were triggered by European carriers constantly adding or subtracting a row of intra-Europe business class, which is a very welcome change - I care whether the aircraft is a 223 or a 320, not whether AF is selling 3 rows of J one day and 4 rows the next, or vice versa).

Good question! The main reason for why the seat map configuration is required is that our A/C alerts also look at the layout and notifies if you that changes.

ExpertFlyer Voice Sep 18, 2025 8:27 am

Feature Update
 
Hey all,

We just released a new feature called "Quick Alerts" to make alert creation faster and easier. This lets you create multiple alert types directly from one form.

Right now, you'll see this as a standalone feature (accessible via the feature menu), but over the next couple of days we'll be integrating it into the results pages themselves (flight availability, awards and upgrades).

ncguy Sep 18, 2025 7:56 pm

Results display error?
 
Not sure if there is a better place to report issues. The results from a query I did for 12/21+/- 1 day appear wrong.
Under the tab for 12/20 it shows flights on 12/21. Pretty confusing.

https://cimg1.ibsrv.net/gimg/www.fly...9094166ec5.png




florens Sep 19, 2025 6:00 am

Odd that focus is on developing new features rather than fixing what has been broken for months now.

alex67500 Sep 19, 2025 6:29 am


Originally Posted by florens (Post 37327891)
Odd that focus is on developing new features rather than fixing what has been broken for months now.

I'm as annoyed as you are but as ExpertFlyer Voice has explained multiple times, the issue of blocked seats (which is what I assume you're referring to) comes from the data feeds. So whilst one department is looking to fix the existing feeds or for better feeds altogether, the developers might as well do something with their time.

lotterhansa Sep 19, 2025 7:03 am


Originally Posted by rjn21 (Post 37323716)
Some people found those alerts useful - so they know if they have selected a seat in advance, and the airline then changes the J/Y config, they are at risk of being seat shifted to a random sub-optimal seat wherever the computer drops them into, so they should check their seating allocation to see what has happened.

THIS IS IT!

​​​​​​Especially as, e.g. Lufthansa prefers bumping you to row 30 or so without letting you know.

The other thing is: when the layout changes, new possibilities open up (e.g. you can now reserve a seat as some become available whereas you weren't able to before).

WannaTheater Sep 19, 2025 7:37 am


Originally Posted by ExpertFlyer Voice (Post 37326269)
Hey all,

We just released a new feature called "Quick Alerts" to make alert creation faster and easier. This lets you create multiple alert types directly from one form.

Right now, you'll see this as a standalone feature (accessible via the feature menu), but over the next couple of days we'll be integrating it into the results pages themselves (flight availability, awards and upgrades).

Are there any plans to add a quick alert for when "Seats in ANY fare class become available on a specified flight?" Creating individual alerts for each of the classes (C, J, R, D, I, Y, B, H, K, M, L, G, V, S, N, Q, O) for a single flight is currently painful. Perhaps a modified GUI to pre-populate the dropdown with the different fare classes plus an "any/all" option? Or even a multi-select control would work. (but ANY would be quickest)

https://cimg4.ibsrv.net/gimg/www.fly...f3fc05432a.jpg



This is useful for frequent travelers that are looking for alternate flights that are currently sold out- I've used it successfully to find space, but had to create over a dozen alerts for each flight of interest


.... Unless there is a way to do it, and I don't know how

ExpertFlyer Voice Sep 19, 2025 11:59 am


Originally Posted by WannaTheater (Post 37328025)
Are there any plans to add a quick alert for when "Seats in ANY fare class become available on a specified flight?" Creating individual alerts for each of the classes (C, J, R, D, I, Y, B, H, K, M, L, G, V, S, N, Q, O) for a single flight is currently painful. Perhaps a modified GUI to pre-populate the dropdown with the different fare classes plus an "any/all" option? Or even a multi-select control would work. (but ANY would be quickest)

https://cimg4.ibsrv.net/gimg/www.fly...f3fc05432a.jpg



This is useful for frequent travelers that are looking for alternate flights that are currently sold out- I've used it successfully to find space, but had to create over a dozen alerts for each flight of interest


.... Unless there is a way to do it, and I don't know how

Hi WannaTheater - This is definitely something we have been thinking about. Great to hear it would be useful!

a340-313x Sep 19, 2025 12:38 pm

Looks like the Flight Availability function has gone offline for me. I have been seeing just the spinner for the last 30 minutes. :(

ExpertFlyer Voice - are there on-going problems with the upstream data provider?

ExpertFlyer Voice Sep 19, 2025 12:54 pm

Hi All - We are currently experience some issues with accessing our data providers. Our teams are working on resolving this ASAP. We'll provide another update at 4PM EST.

rylan Sep 19, 2025 1:57 pm

Same here - just getting spinning icon and 'Loading results...' for the past few hours.

ExpertFlyer Voice Sep 19, 2025 2:00 pm

We have identified the issue, and are expecting to release a fix soon. We'll keep this thread updated as we more details.

ExpertFlyer Voice Sep 19, 2025 3:30 pm

The issue affecting Flight Availability has been fixed.

B-HQC Sep 19, 2025 4:07 pm

Not fixed for over a month

- CX seat maps showing blocked as occupied, terrible as within 48 hours all open seats become blocked, so effectively EF seatmaps and alerts on CX are completely at T-48 hours

- Flight duration for individual segments on connections, first segment now shows as 0:00 and second segment showing the total elapsed time instead of individual.


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