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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

RetiredATLATC Oct 24, 2024 11:54 am


Originally Posted by percysmith (Post 36621031)

This is an interesting quote from the comments

"....For example, it does not understand TQO (new airport in Tulum, MX). I emailed and asked that it be added (should be trivial) and got a response that they would NOT be adding any airports."

jmrp Oct 24, 2024 12:01 pm


Originally Posted by RetiredATLATC (Post 36621276)
This is an interesting quote from the comments

"....For example, it does not understand TQO (new airport in Tulum, MX). I emailed and asked that it be added (should be trivial) and got a response that they would NOT be adding any airports."

Back on 12/12/23 I had emailed them to add TQO. "Chris J." added it for me that day. He emailed me back & said it could take up to 24 hours to show up. Sure enough TQO showed up as an option for airports the next day.

But I have never had any luck getting any results to return for TQO - it just spins forever. I never bothered to get back to them to ask why. Now I wish I had asked back when I might have gotten an answer. :-)

acjflyer Oct 24, 2024 12:22 pm

Have also stopped my auto renewal.

traveler18 Oct 24, 2024 12:54 pm


Originally Posted by SNA_Flyer (Post 36620905)
My renewal just happened two days ago. I stopped auto renewal today, albeit too late. They get until tomorrow to fix this or at least issue a communication about the problem. No response and I'm going to initiate a chargeback.

It auto renewed for me a couple of months ago, but I may request a proportional chargeback based on it no longer functioning and the company being unresponsive.

Once they star dealing with multiple chargebacks then they will either reply or fold....


supine Oct 24, 2024 12:59 pm

Yeah, it's almost certainly an EF problem, not an LHG problem

Discussion starts here https://www.flyertalk.com/forum/trav...l#post36612108

TheDudeAbides Oct 24, 2024 1:19 pm

They have acknowledged the issue on the homepage (finally) – perhaps there is hope that this will be fixed soon.
https://cimg9.ibsrv.net/gimg/www.fly...adbb1c0985.png

lopinc1 Oct 24, 2024 1:53 pm


Originally Posted by WannaTheater (Post 36619125)
Having worked at a few software companies that got acquired by a behemoth (one known as “where good software companies go to die”) as a co-founder I can only imagine what you must be thinking.

Nonetheless, I echo what others have stated- Thank You for your contribution to the travel community.

Thank you, it was my pleasure.


We need you back at the helm! (Sharing the same alma mater, I have faith you would right this ship!)
An interesting idea. Appreciate the vote of confidence.

Comfy Seat Flyer Oct 24, 2024 4:35 pm


Originally Posted by jongesander (Post 36620624)
OMAAT picked up the news as well. So, who knows it's now TPG's turn ;-)

Yeah, I doubt that is happening anytime soon...

S80 Oct 24, 2024 4:46 pm


Originally Posted by Comfy Seat Flyer (Post 36621874)
Yeah, I doubt that is happening anytime soon...

That was the joke, since they're both owned by Red Ventures. From what I could find, those who wrote the articles about EF on TPG are no longer with TPG, so there weren't any writers who I could reach out to who actually benefited from it financially.

Comfy Seat Flyer Oct 24, 2024 5:23 pm


Originally Posted by S80 (Post 36621893)
That was the joke, since they're both owned by Red Ventures.

I know that it was a joke. The joint ownership explains the lack of TPG articles about the issue.

AlwaysOnTheRoad Oct 24, 2024 5:54 pm

I messaged EF as to why Turkish Airline flights do not appear. No response.

S80 Oct 24, 2024 6:24 pm


Originally Posted by AlwaysOnTheRoad (Post 36622017)
I messaged EF as to why Turkish Airline flights do not appear. No response.

Reportedly TK switched from Sabre to another GDS so they can't get detailed info anymore

Dave_C Oct 25, 2024 12:01 am


Originally Posted by AlwaysOnTheRoad (Post 36622017)
I messaged EF as to why Turkish Airline flights do not appear. No response.

TK is separate. They’ve pulled all content from Sabre completely. That’s means fares, availability displays etc.
Amadeus, Galileo, Travelport etc will still display their content, so EF clearly has its feed from Sabre.

Keter Oct 25, 2024 1:51 am


Originally Posted by Dave_C (Post 36622496)
TK is separate. They’ve pulled all content from Sabre completely. That’s means fares, availability displays etc.
Amadeus, Galileo, Travelport etc will still display their content, so EF clearly has its feed from Sabre.

EF is using different sources for different content but they have been quite secret on this.
Availability for some airlines (if a single airline is specified) likely goes via Travelport - this can be easily seen by the way availability is presented (ie Y9 BL... with L not being Sabre response except for direct access screens).
Now TK fares still show up as part of a general search, however if TK only is specified no content will return.
However, if you specify TK and another airline (preferably a one that doesn't file fares between the cities you are looking into) you will get the full list of fares.
Moreover, the routing rules will be available and they come from Sabre.
Sabre still shows TK fares because the fares vendor is not TK but ATPCO as i understand.

Keter Oct 25, 2024 2:05 am

In any case Im very happy people started to vote with their wallets!
Really sad to see how the tool is degrading...


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