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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

SQjunkie Dec 11, 2024 7:07 am

EF alerts
 
I have an alert set for i class availability on a BA flight. It has now pinged me twice to say that the availability came up. The flight is pretty distant in the future and wide open in all classes (except I). Each time I then run the search in EF it shows iO.

Is this a glitch in the matrix? I can’t believe they disappear so fast given the flight date and availability.

golfmad Dec 11, 2024 7:11 am


Originally Posted by SQjunkie (Post 36730525)
I have an alert set for i class availability on a BA flight. It has now pinged me twice to say that the availability came up. The flight is pretty distant in the future and wide open in all classes (except I). Each time I then run the search in EF it shows iO.

Is this a glitch in the matrix? I can’t believe they disappear so fast given the flight date and availability.

Are you searching using the same Point of Sale (POS) as the alert?

SQjunkie Dec 11, 2024 7:38 am


Originally Posted by golfmad (Post 36730535)
Are you searching using the same Point of Sale (POS) as the alert?

Good question and yes it seems I am. POS UK

jerry_greece Dec 11, 2024 10:08 am


Originally Posted by pandaperth (Post 36725117)
Looks like you did a "Flight Availability" search, not a "Flight Timetables" search
(you cannot specify connecting cities in a timetable search)

Timetable still not working for me as well.

skimthetrees Dec 11, 2024 11:13 am


Originally Posted by SQjunkie (Post 36730525)
I have an alert set for i class availability on a BA flight. It has now pinged me twice to say that the availability came up. The flight is pretty distant in the future and wide open in all classes (except I). Each time I then run the search in EF it shows iO.

Is this a glitch in the matrix? I can’t believe they disappear so fast given the flight date and availability.

I would not discount the possibility that someone else grabbed the award, especially if it is a popular route. I used another alert service to check for some Asiana awards and I saw a similar pattern. I would get an alert, by the time I got to checking it there were no awards. Then, one day, I was sitting at my PC when the alert came in. I immediately went to verify it on a couple of sites and found that it was real, not phantom, but before I could book, literally about 3 minutes from when I got the alert, someone else had grabbed it and it was gone, and this was for a date a few months out.

pandaperth Dec 11, 2024 8:42 pm

Travel Info - Visa, Health &m Passport - No Results returned
 
A new problem?
I've tried searching for the visa requirements for a couple of nationalities and a couple of destination countries (Australian and Irish nationalities, and destinations of Vietman and Uganda)

And I'm always getting the same response - "There were no results for you search"

Hopefully this will be a transient problem...

percysmith Dec 11, 2024 9:03 pm


Originally Posted by pandaperth (Post 36732202)
A new problem?
I've tried searching for the visa requirements for a couple of nationalities and a couple of destination countries (Australian and Irish nationalities, and destinations of Vietman and Uganda)

And I'm always getting the same response - "There were no results for you search"

Hopefully this will be a transient problem...

I raised a ticket when I saw this https://www.flyertalk.com/forum/trav...a#post36711107 . They acknowledged the ticket but haven't heard back

SQjunkie Dec 11, 2024 11:44 pm


Originally Posted by skimthetrees (Post 36731122)
I would not discount the possibility that someone else grabbed the award, especially if it is a popular route. I used another alert service to check for some Asiana awards and I saw a similar pattern. I would get an alert, by the time I got to checking it there were no awards. Then, one day, I was sitting at my PC when the alert came in. I immediately went to verify it on a couple of sites and found that it was real, not phantom, but before I could book, literally about 3 minutes from when I got the alert, someone else had grabbed it and it was gone, and this was for a date a few months out.

Thanks - this might be the case I guess. Although i class for BA is a commercial class rather than award class. But same point I guess. Will set a new alert and see what happens!

emma dog Dec 12, 2024 4:28 pm

I’d love to give EF some of my money but their website isn’t allowing me to get in… 403 Forbidden error. Multiple devices checked, different networks and cleared caches. I responded to their customer service email and it’s been almost a complete day with crickets.

Are there affordable alternatives that are more responsive?

S80 Dec 12, 2024 4:41 pm


Originally Posted by emma dog (Post 36734426)
I’d love to give EF some of my money but their website isn’t allowing me to get in… 403 Forbidden error. Multiple devices checked, different networks and cleared caches. I responded to their customer service email and it’s been almost a complete day with crickets.

Are there affordable alternatives that are more responsive?

It depends on what features you're looking for. For Seat Maps and Fare Bucket Availability I use seats.aero. Its a new tool, and doesn't support a ton of airlines yet, but the developer is responsive most of the time (I submitted a bug report and had an explanation of why it's happening and was told it was going to be fixed within 60 seconds)

roder Dec 12, 2024 4:46 pm


Originally Posted by emma dog (Post 36734426)
I’d love to give EF some of my money but their website isn’t allowing me to get in… 403 Forbidden error. Multiple devices checked, different networks and cleared caches. I responded to their customer service email and it’s been almost a complete day with crickets.

Are there affordable alternatives that are more responsive?

don’t give them any money. They’ve abandoned the website and most of the functionality is broken without timelines for fixes.

The ONLY reason to get it is for AA C class (upgrade) availability. For any other feature I would honestly go elsewhere

747FC Dec 12, 2024 9:13 pm


Originally Posted by roder (Post 36734463)
For any other feature I would honestly go elsewhere

Whwre would I go for seat and time change alerts? Thanks.

roder Dec 13, 2024 12:16 am


Originally Posted by 747FC (Post 36734864)
Whwre would I go for seat and time change alerts? Thanks.

Seat Alerts I would use aerolopa, which recently added the functionality

time change alerts? I don’t even think expertyflyer has this feature. You could use flighty however

IMH Dec 13, 2024 12:48 am


Originally Posted by roder (Post 36735052)
time change alerts? I don’t even think expertyflyer has this feature.

They call them "Flight Schedule Alerts".

Note that a Flight Schedule Alert is not triggered when a flight is removed from the schedule. The workaround, which I'm fairly certain I learned here, is to also set an alert for the case that fewer than one seat being offered for sale in full Y. If that alert is triggered, take a look because it's highly likely that the flight has been, or soon will be, cancelled.

747FC Dec 13, 2024 1:13 am


Originally Posted by roder (Post 36735052)
Seat Alerts I would use aerolopa, which recently added the functionality

time change alerts? I don’t even think expertyflyer has this feature. You could use flighty however

aerolopa or seats. Aero? Couldn’t figure out the latter.


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