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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

WannaTheater Oct 29, 2024 2:31 pm

Are you all verifying accuracy? I am getting seat maps, but showing seats as full that are actually not full according to the carrier.

PlaneSpeaking Oct 29, 2024 2:35 pm


Originally Posted by WannaTheater (Post 36633326)
Are you all verifying accuracy? I am getting seat maps, but showing seats as full that are actually not full according to the carrier.

Mine are accurate and because I book so far ahead, I know they’re accurate as my seats are the only ones occupied although this is BA and PG and not AA.

TheDudeAbides Oct 29, 2024 3:24 pm

For AA seat maps, all MCE and Preferred seats show as occupied even if they're not. It looks like EF is only showing seats as unoccupied if they can be selected by anyone regardless of status and fee-free. It's better than it was yesterday – aircraft alerts can be set, but seat map and seat alert functions are only partially restored, at least for AA.




747FC Oct 29, 2024 3:37 pm

Did a quick check for my seat alerts on UA, JL, and HA. All appear to be working (in contrast to last week). Will keep month-to-month for now. Really awaiting EF contacting their customers with information about their future direction.

roder Oct 29, 2024 4:17 pm

Has anyone else contacted RedVentures? I emailed Ric Elias yesterday; I would suggest everyone reach out as well to (respectfully) express their disappointment

returnoftheyeti Oct 29, 2024 4:26 pm


Originally Posted by hkhighflyer (Post 36618264)
Are there any good alternatives to EF?

https://www.reddit.com/r/awardtravel...karound_kinda/

https://bulkhead.me/map

lopinc1 Oct 29, 2024 4:36 pm


Originally Posted by WannaTheater (Post 36633326)
Are you all verifying accuracy? I am getting seat maps, but showing seats as full that are actually not full according to the carrier.

If you're seeing this it's my guess that the GDS implemented a new seat map API that was slightly different from the old one which they shut off, something that has happened several times in the past, but the parsing of the new API vs the old API wasn't double checked. To help them, email support with a specific, reproducible example of a flight more than a few days in the future, with a screen shot of the seat map from AA.com for comparison, pointing out the specific differences of seat type. Hopefully they'll figure it out (this is the kind of stuff I used to do).

supine Oct 29, 2024 4:42 pm

First query for an LX flight worked, but when I tried to switch cabin it failed. Retrying the original query also failed now. Changed to different flight, this time LH, same error.


An error has occurred while communicating with the airline reservation system. The support team has been notified of this problem. Thank you for your patience and understanding.

nilsfr69 Oct 29, 2024 4:51 pm

QR showing 2+2 seatmap on 1 2 1 configs

S80 Oct 29, 2024 4:53 pm


Originally Posted by TheDudeAbides (Post 36633435)
For AA seat maps, all MCE and Preferred seats show as occupied even if they're not. It looks like EF is only showing seats as unoccupied if they can be selected by anyone regardless of status and fee-free. It's better than it was yesterday – aircraft alerts can be set, but seat map and seat alert functions are only partially restored, at least for AA.

Based on a quick spot check, I second this. It is showing accurate blocked seats, however only in regular economy. Presumably blocked seats in MCE are shown as occupied.

percysmith Oct 29, 2024 7:43 pm

CX F/J/W working. But not Y

AY J not working yet.

747FC Oct 29, 2024 8:33 pm

Interesting that my HA seat alert worked, but I got an error for the same flight’s aircraft change alert.

clearly this is a work in progress.

PLeblond Oct 30, 2024 4:10 am

Sounds like they're debugging and QC-ing in Prod. Love it!

Blackheath Oct 30, 2024 4:45 am

LA maps are shown for J cabin. Not for Y.


Blackheath Oct 30, 2024 5:10 am

Flight Availability alone justifies the $99/year fee for me, so I’ll continue to pay as long as it works well (and provided there is no new better alternative).

Seat Maps — and, especially, the Aircraft Change alerts — is of course very useful, and I’m hoping they fix it.

As to Award Alerts, well, I simply don’t count on EF anymore. *A no longer supported, and other airlines simply stop working without notice. There are much user-friendlier tools out there now, too bad this means we have to pay additional subscriptions.



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