CM as well.

Are there any good alternatives to EF?

The most disappointing part of all of this is the complete lack of response from ExpertFlyer customer "support". No replies, no banner, no acknowledgment that they're aware of or working on the problem or a timeline for resolution. Sad to see such a useful tool so badly degraded. I wish there were a comparable alternative.

As did I through COVID but as is usual with my luck and timing, my annual auto renewal kicked in a couple of weeks ago. I think I might instigate a chargeback with my credit card company if they fail to reply to my third communication, which I’m expecting of course.

Seat Alerts and Aircraft Change Alerts are both powered by seat maps, so as long as the seat maps are broken, those alerts won't work.

On a personal note, I am truly dismayed and sorry this is happening. If standard customer care isn't replying, maybe some other people could be more responsive to your concerns.

Thanks for your past and current efforts!.

Any idea why AS info is populating vs all the other reports of non-working sites?

No seat maps on EF
 

It seems that no seat maps are available on Expert Flyer at the moment. This applies to flights also many months in the future.

They even have a page dedicated for it (https://www.expertflyer.com/page.jsp...echissues.html), but alas.

Yes, this is being discussed in the EF thread, it seems to affect many airlines.

Having worked at a few software companies that got acquired by a behemoth (one known as “where good software companies go to die”) as a co-founder I can only imagine what you must be thinking.

We need you back at the helm! (Sharing the same alma mater, I have faith you would right this ship!)

Nonetheless, I echo what others have stated- Thank You for your contribution to the travel community.

any other tools that have similar features? Currently no seat maps / alerts for AA, CX, and VS and I'm sure many others. Over the past little while, award coverage have also been diminishing, little by little

Just three days shy of an annual renewal - turned it off now.

Not being able to check seatmaps really... takes the cake.

Agree. No immediate substitute means this GDS data is not easy to come by.

They are probably scrambling and don't have a clue as to what to do.

Who though? According to LinkedIn nobody works there anymore.