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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

lrdpenn Oct 26, 2024 10:56 am


Originally Posted by AB Dada (Post 36623023)

I don't see any option that would unmask a blocked seat from a selected seat. Nonetheless, I've used it myself to snag a better seat when someone else upgrades, cancels, etc, so it's useful, but it's not as valuable as what EF should be doing.

FWIW I am not a computer programmer or coder, I just whipped this up years ago before I knew EF existed, and it still works today because AA isn't a company that changes anything on their website, haha.


Originally Posted by S80 (Post 36623218)
Darn, that's what I'm currently checking too, I hoped you had a better solution :). I'm currently often booking last minute intl trips, unfortunately in Y, and the blocked vs taken is super helpful to know if I have the possibility of snagging a good MCE seat. Plus with BA I can sometimes reserve seats that are blocked, but that's a whole other animal that I need EF for.

On AA at least, keeping a database of "assumed blocked seats" (e.g., what seats are taken at end of schedule for the same route & aircraft type) and comparing that to taken seats on a flight close-in could get you close.

TheDudeAbides Oct 27, 2024 7:38 pm

3.5 days from breaking to putting a up a simple banner stating "they're working on it and will fix ASAP". Now, nearly 3.5 days since the banner went up. It's been a week – so much for timely seat and aircraft change alerts :confused:. C'mon Expertflyer.

Mrp Alert Oct 28, 2024 12:27 am


Originally Posted by cheltzel (Post 36623872)
I have been thinking along the same lines. I've done some superficial research into what it would take to get a single seat access license to something like Amadeus (or Sabre or Travelport). From a technical perspective it doesn't look too difficult. But I have no idea how the licensing agreements for this kind of access work. Are people effectively prohibited from using their GDS access to publish the data in a way like EF does? And is full and legal access prohibitively expensive?

Access isn’t the issue. It’s the non-existent click to book ratio that will cause fees to add up very quickly.

sabbasolo Oct 28, 2024 2:59 am

NDC vs GDS
 
I suspect that the gradual move to NDC vs direct GDS will play an ever increasing role in what we see available as consumers, in terms of tools and the capabilities of OLT companies.

TK withdrew from SABRE as part of the launch of their TKCONNECT NDC offering.

For a simple explanation of NDC vs GDS see https://sciative.com/research-articl...hange-the-game

I'm optimistic that there will be more options for corporate and fqtv consumers, when someone builds the appropriate software interface, but the first market will be travel agents obviously - who will eventually have to choose between using their existing GDS as a front end for NDC offerings, or a new piece of software from perhaps an independent vendor.

SPN Lifer Oct 28, 2024 4:56 am


Originally Posted by sabbasolo (Post # 3267) (Post 36629016)
NDC vs GDS

I suspect that the gradual move to NDC vs direct GDS will play an ever increasing role in what we see available as consumers, in terms of tools and the capabilities of OLT companies.

TK withdrew from SABRE as part of the launch of their TKCONNECT NDC offering.

For a simple explanation of NDC vs GDS see https://sciative.com/research-articl...hange-the-game

I'm optimistic that there will be more options for corporate and fqtv consumers, when someone builds the appropriate software interface, but the first market will be travel agents obviously - who will eventually have to choose between using their existing GDS as a front end for NDC offerings, or a new piece of software from perhaps an independent vendor.

Thank you. :tu: I have archived this very informative article.

https://archive.ph/zJsyh

OLT = OnLine Travel
NDC = ​New Distribution Capability

https://en.m.wikipedia.org/wiki/Inte...rt_Association (Focus areas) >> Simplifying the Business

GDS = Global Distribution System

https://en.m.wikipedia.org/wiki/Glob...ibution_system

Alchemist007 Oct 28, 2024 5:11 am

If they don't fix the issue this week, there won't be many people left to fix it for

PLeblond Oct 28, 2024 5:31 am

We are talikng about a very niche product, used by a microscopic portion of the public, communicating to many different systems that are in the process of migrating away from a system based on 1960s technology into a system designed in circa 2010.

Nature abors a vaccum so if there was a reasonable market, someone would likey have presented a newer and better version, I doubt Google Flights would build anything like that, so likely some of the many Airline IT tech savy people on here might take a shot at it and offer something homemade for people to use. Outside of that, I think EF will be put into the 'remember that cool website we used to use?' file.

crazyarmadillo Oct 28, 2024 1:57 pm

I've submitted a couple as well, standard type response.

I asked for prorata refund, in the hope that would galvanize a fix.
But my request was ignored.
So I canceled the subscription yesterday.

cpworld Oct 28, 2024 3:57 pm

Anyone have a clue as to how many subscribers they have, or had?

roder Oct 28, 2024 6:53 pm

My last subscription just renewed on 10/16/24. I'm thinking about submitting a billing dispute w/ my credit card.

Only thing is that "C" alerts on AA are still somewhat useful to me.

iceiceui2 Oct 29, 2024 1:24 am


Originally Posted by crazyarmadillo (Post 36630451)
I've submitted a couple as well, standard type response.

I asked for prorata refund, in the hope that would galvanize a fix.
But my request was ignored.
So I canceled the subscription yesterday.

Thinking of cancelling too but my subscription doesn't renew until January so a pro-rata refund would be nice. But similar to you, they ignored my request.

oceanscape Oct 29, 2024 2:15 am

Absolutely disgraceful how long the Seat Map functionality has been down. I submitted a request for account cancellation and refund and it was refused. I will be lodging a chargeback dispute with my credit card company. Shameful company.

Keter Oct 29, 2024 3:49 am

Who knows how to specify point of origin in GDS for availability searches? Of this is possible we might be able to get this done in EF.
For example (and forget for a moment TK is not available at the moment), availability for IST-AMS on TK for same flights will be different for travel originating in IST ans AMS. Hence a query for IST-AMS will likely return wrong result if you are looking to change the return portion of your AMS-IST-AMS.

webmarks Oct 29, 2024 6:19 am


Originally Posted by oceanscape (Post 36631595)
Absolutely disgraceful how long the Seat Map functionality has been down. I submitted a request for account cancellation and refund and it was refused.

So EF actually responded to you and said "no refunds"?

oceanscape Oct 29, 2024 6:43 am


Originally Posted by webmarks (Post 36631963)
So EF actually responded to you and said "no refunds"?

Correct. I was told they were unable to process a pro-rata refund for the payment I already made for this month but that they would cancel my subscription going forward because "they do not have any resolution for the current issues".

However, I replied and said that in that case I would be contacting my credit card issuer and filing a chargeback for this month's payment as I have paid for a service I am not receiving.

As soon as they saw the word "chargeback" they replied immediately with a full refund of my USD$9.99 for this month. I suggest everyone does the same.

FWIW, it sounds like there is no fix coming any time soon.


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