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-   -   ExpertFlyer Help Desk, Information and Updates Thread (https://www.flyertalk.com/forum/travel-tools/1297709-expertflyer-help-desk-information-updates-thread.html)

WannaTheater Oct 23, 2024 7:39 pm

Where are the travel bloggers on this? C’mon- lets get the press rolling.

jongesander Oct 23, 2024 8:26 pm


Originally Posted by WannaTheater (Post 36619496)
Where are the travel bloggers on this? C’mon- lets get the press rolling.

It is already on LoyaltyLobby.

HadesNL Oct 23, 2024 11:52 pm

Assumption:
Expertflyer goes the way of KVS tool.
With tech & IT making progress everyday, it'll get difficult to datamine & datascrap,
Not to forget the mention of increased accuracy of security, sourcing & tracking which negates the UX

Speculation:
All major travelbloggers conglomo of boarding area
OMAAT LALF VWTW GSTP
will soon anounce that "their" point.me wil have acquired exclusive features which mimic expertflyer,
as they enjoy good relation as consorts of the major airlines

Realisation:
Red Ventures owns expertflyer,
it is not truely the most transparant of companies as its tentacles are all over finance
it might have gotten a cease and desist letter of warning,
fearing controversy looming over its other legal "services & "products",
inspired by the continued shennigans over at KVS Tool,
Red Ventures plays stupid to the outside world so Expertlyer silently disappears from the stage.

Salvation:
The fates indicate that the future of Expert flyer & KVS tool is hanging on a thread.
Where is the streetwise Hercules that can fight these rising wars of doubt?
Or is there another fool in a shape of all of us that lament the loss of innocence and begins to wish by hoping that
smart IT Tech savy from India & China might soon discover and create similair utilities.
Just saying as the devil's advocate that some party on deep / dark web might come with a substitute program ...... if they can hack into the topsecret mainframe, GDS tapping should be possible.

IMH Oct 24, 2024 12:17 am


Originally Posted by HadesNL (Post 36619887)
With tech & IT making progress everyday, it'll get difficult to datamine & datascrap,
[...]
Red Ventures [...] might have gotten a cease and desist letter of warning

Do we have reason to believe that EF relies or relied on scraping? My possibly naive assumption has always been that EF's data sources were legitimate and involved commercial agreements (and in some cases associated payments).

As for tech progress, it can cut both ways. Assuming for a moment that unauthorised data access is an issue, both defenders and potential hackers can use new methods.

WannaTheater Oct 24, 2024 12:47 am


Originally Posted by IMH (Post 36619931)
My possibly naive assumption has always been that EF's data sources were legitimate and involved commercial agreements (and in some cases associated payments).

My assumption as well. It could be something as simple as EF no longer has access to said source data, whether through not renewing/renegotiating contract, or a CPA at Red Ventures sharpening the pencil without realizing it would damage EF functionality.

…..Or something technical, like provider api authorization mechanisms, or call/return formats, were modified, and are now not being handled properly..

DISCLAIMER: Pure speculation here

S80 Oct 24, 2024 4:22 am


Originally Posted by jongesander (Post 36619577)
It is already on LoyaltyLobby.

I'm waiting for the TPG article 🤣

rylan Oct 24, 2024 6:18 am

Anyone find a way to contact somebody at that RedVentures place?

Seems that nobody is at EF any more with zero response or anything from their 'help desk'. Previously when there was an issue, it would at least get acknowledged quickly. Radio silence is unacceptable.

S80 Oct 24, 2024 6:46 am


Originally Posted by rylan (Post 36620378)
Anyone find a way to contact somebody at that RedVentures place?

Seems that nobody is at EF any more with zero response or anything from their 'help desk'. Previously when there was an issue, it would at least get acknowledged quickly. Radio silence is unacceptable.

The only way I've found is through a message on LinkedIn - although I'm sure they get a ton. I haven't reached out though, I just went and cancelled my renewal, voting with my wallet perse.

jongesander Oct 24, 2024 8:00 am


Originally Posted by S80 (Post 36620174)
I'm waiting for the TPG article 🤣

OMAAT picked up the news as well. So, who knows it's now TPG's turn ;-)

r1xd Oct 24, 2024 8:03 am

Interesting (and sad) there is a trend of large firms acquiring travel businesses (SeatGuru, Loungebuddy and now EF) and mothballing them within a relatively short period of time.

Wonder what's behind this trend... you'd think at the very least these businesses would want to see some return on their investment

SNA_Flyer Oct 24, 2024 9:43 am

My renewal just happened two days ago. I stopped auto renewal today, albeit too late. They get until tomorrow to fix this or at least issue a communication about the problem. No response and I'm going to initiate a chargeback.

percysmith Oct 24, 2024 10:25 am


Originally Posted by jongesander (Post 36619577)
It is already on LoyaltyLobby.

And OMAAT https://onemileatatime.com/news/expertflyer-problems/

koriobg Oct 24, 2024 10:38 am

Sadly this is one of my fav Christmas gifts. Auto renewal stopped and survey filled

RetiredATLATC Oct 24, 2024 11:12 am


Originally Posted by SNA_Flyer (Post 36620905)
My renewal just happened two days ago. I stopped auto renewal today, albeit too late. They get until tomorrow to fix this or at least issue a communication about the problem. No response and I'm going to initiate a chargeback.

I'll be doing the same

WannaTheater Oct 24, 2024 11:49 am

I still have 6 months left, but at this point will not be renewing either.


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